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A
Rating: 1 out of 5
Order not received. ... Supposedly lost.... while a surf is part of it.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Not serious. Difficult to reach them by phone, even impossible. They do not respond to emails. Product displayed not in stock. Delivery of another product....
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A
Rating: 4 out of 5
simple to use website, product arrived in a very well protected package, however delivery took more than 48 hours.
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A
Rating: 4 out of 5
board well packaged received quickly
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A
Rating: 2 out of 5
Expensive shipping fees for a very long delivery time (8 days). No response to questions by email and if I hadn't called, the board wouldn't have been sent for a while. Once received, defective and damaged product... another wait of 8 days to get a contact and finally a customer service proposal...
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A
Rating: 3 out of 5
Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.
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A
Rating: 1 out of 5
I never received my order! I canceled it due to lack of delivery.
I am not satisfied with the organization or the seriousness.
I hope never again.
In the meantime, I am waiting for my refund!!!!!!!
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I am not satisfied with the organization or the seriousness.
I hope never again.
In the meantime, I am waiting for my refund!!!!!!!
Response from HawaiiSurf
Hello,
we received your order on the evening of June 13 with a scheduled shipment on June 14 for delivery expected between June 17 and 18 within 48 hours. We did indeed experience a slight delay that would have made the delivery on Wednesday, June 19, with less than a day's delay.
We have received your cancellation request, even before the scheduled delivery time, and the refund is in progress.
Best regards
Romain
HAWAIISURF
we received your order on the evening of June 13 with a scheduled shipment on June 14 for delivery expected between June 17 and 18 within 48 hours. We did indeed experience a slight delay that would have made the delivery on Wednesday, June 19, with less than a day's delay.
We have received your cancellation request, even before the scheduled delivery time, and the refund is in progress.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.
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A
Rating: 4 out of 5
Cool promotions
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A
Rating: 4 out of 5
Not bad choice
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A
Rating: 4 out of 5
Delivery a bit slow but staff who looked for solutions following a stock outage
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A
Rating: 4 out of 5
Good when promotions
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A
Rating: 3 out of 5
Lol
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A
Rating: 4 out of 5
Well packaged
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A
Rating: 3 out of 5
I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service
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A
Rating: 2 out of 5
I ordered roller wheels, they were very poorly packaged. And I ordered on Friday, I paid almost 10 euros to be delivered the next day before 1 PM, result I only received them on Monday, if I had known it was misleading, I would have chosen a less expensive delivery... I am disappointed
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Response from HawaiiSurf
Hello, As indicated black on white when choosing Chronopost, orders on Friday are scheduled for delivery the following Monday. I don't see how this can be misleading when what you describe is exactly what is announced/planned when you made your purchase. The Street Invaders wheels were indeed sent in a box, not requiring additional packaging. Did they arrive broken? Damaged? Best regards Romain HAWAIISURF
A
Rating: 4 out of 5
very prompt in terms of ordering, good choice for all kinds of items.
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A
Rating: 3 out of 5
On this order, the blue Santa Cruz cap is junior size! I can't fit my head in it... too bad, nice product
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A
Rating: 4 out of 5
Error on the order, but very understanding customer service.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast shipping, compliant item
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A
Rating: 4 out of 5
Shipping without problems
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A
Rating: 3 out of 5
Hello, the delivery is fast as indicated but the delivery person is not the same because he arrived and only rang once, my cousin was sleeping and since he only rang once he wasn't sure so he didn't go out, then he left directly leaving an email rather than a text. Knowing that we do not receive the notification, he went back to Vannes which is still 1 hour away from my home. So the delivery person is a bit abusive.
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A
Rating: 3 out of 5
The delivery times, the products and the packaging were very good however I sent a request to customer service for which I never received a response (in two weeks).
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
A very good site with a choice.
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A
Rating: 4 out of 5
well-informed site
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A
Rating: 4 out of 5
Delivery times were respected but no message was sent to inform that the package was available. I had to call the store for information about the delivery.
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A
Rating: 4 out of 5
Fast and efficient shipping.
Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)
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Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)
A
Rating: 1 out of 5
Very disappointing. I thought I was buying a quality product. The product opened upon unpacking has several defects.
I will request an exchange or a return.
URGENT for birthday
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I will request an exchange or a return.
URGENT for birthday
A
Rating: 3 out of 5
Too bad the store doesn't open in the afternoon, it's discouraging.
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A
Rating: 3 out of 5
Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.
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A
Rating: 4 out of 5
Very good website. Store where I bought my first board when I was a teenager 20 years ago. If it's still there, that's a good sign.
1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.
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1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.
A
Rating: 2 out of 5
A bit expensive. Some items are hard to find.
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A
Rating: 4 out of 5
Good site, with tutorials, good quality equipment and a choice in every product range, a good specialized store in sliding sports, especially surfing, which is becoming increasingly rare in the Paris region.
Best regards.
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Best regards.
A
Rating: 4 out of 5
the site and the professionalism for advice are top-notch. discounts on purchases and birthday vouchers are very appreciated. The suit looks nice
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Rating: 3 out of 5
Simple site where I often find promotions.
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Rating: 1 out of 5
Good site but, delivery not recommended you want your board go pick it up at your nearest shop (I paid an extra €10 for nothing)
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Rating: 4 out of 5
nothing
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Rating: 4 out of 5
very fun
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