HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
The product received does not match the product ordered. This is the second time I have a problem with wheels: the first time I received mismatched wheels, a commercial gesture was made, the second time I received completely different wheels from those chosen, which surprises me from Hawaï
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2019
Box completely shattered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2019
Good site, order placed easily
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2019
Very good but no screws sold with the plates while the seller had confirmed to me that they were provided with the plates.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
Everything is ok, product conforms to the description & well packaged. Just the announced delivery time of 48/72 hours was not quite respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2019
Well equipped, but the roller area a bit too small during peak times as was the case last Saturday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
very well done, easy to navigate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2019
Well-made site, but I went to the store. No order via the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
Efficient and good job!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
Very good bearing!!!
The only problem I had with any bearing is that I had to hammer it in.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2019
Nothing to report.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2019
Delivery time and location not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
Clear, cheerful, dynamic site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
Easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2019
Online stock announced does not match availability in store. The presentation of the items could be more technical and precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2019
Very good site, reliable, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
many references in stock, and perfect delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2019
A week to receive the parcel, a bit long, but well there was a public holiday!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
Top! Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2019
You sell and deliver non-compliant products: the bindings I ordered are a limited series delivered in a cooler: you sent them to me without the cooler and especially without warning: I will have to go to the Post Office to resend them to you! I have about twenty boards and just as many bindings mostly Union and limited series... your delivery is worthless: a limited series is a set!!! And when I point this out, I am basically told that if I am not happy, I can resend them and then I have to ask how I will be reimbursed for the shipping costs!!!! I have already ordered from your site: I paid for a pair of boots twice the price due to a connection problem and when I reported it, it was such a mess that I abandoned the idea of reimbursement... however, I must recognize a linear aspect: your accounting department is like your shipping department and your sales department....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2019
Package received quickly at the right place and without needing to search for it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2019
The 48h delivery took 5 days.
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Response from HawaiiSurf
Hello, you placed an order on Friday the 3rd. Your order was prepared by our service the same day. The weekend, the carriers do not work (as stated in the T&Cs, the delivery time concerns working days, so excluding weekends and public holidays). Your package was therefore taken care of on the first working day of the week, which is Monday. As you know, this Wednesday, May 8th was a public holiday, the carriers do not work that day (we do, but we are not carriers). So if we recap, with an order on Friday the 3rd, the package was taken care of the next day (Monday since the weekend the carriers are off), and delivered on the 9th, which is 3 days after the order, not 5 days. Indeed, there was a delay due to the public holiday on Wednesday, May 8th, we apologize for that but unfortunately Hawaiisurf cannot override the dictates of public holidays. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2019
Efficiency and compliance
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
It should just be specified that the delivery time of 48 hours starts when the order is dispatched. I would expect to receive my order sooner, otherwise I am delighted! Thank you! Laura
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2019
Fast shipping. Item as described. Too bad the postal pickup delivery is not available.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Great site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
It's a shame to have to pay Chronopost fees when you already have orders over €200. Other than that, very good shop, fast delivery, wide choice of skates (except for people who wear size 39 like me).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
I would have liked to have more details on the dimensions of the snowboards, particularly the width at the waist depending on the size of the snowboard as well as the radius.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
Website not used, but great store, and the seller is good advice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Some categories are too repetitive but otherwise very good site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
I did not like the experience I had during my order. First, the tracking link for my order did not work, it was not sent to me a second time even after I asked, then I was not notified of the arrival of my parcel at the pickup point and finally I did not receive the free grip that is supposed to be provided with the purchase of a board. If you want to buy skate products, I advise you to buy from another site.
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Response from HawaiiSurf
Hello, regarding the tracking link for the parcel, it sometimes bugs a bit but that only comes from DPD and not from our platform. Then regarding the deposit of your parcel and where you were not notified, that too is the responsibility of DPD as they should send you a text when it is at the pickup point. Regarding the grip, it is indeed an error on our part and I apologize for that. Did you speak to someone on the phone so we can send you one for free? Regarding the problem related to DPD, we will pass on the information you gave us. Remaining at your disposal. Best regards, Claude
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2019
Lack of certain precision regarding a size guide depending on brands, the number of wheels in a set, details on possible returns
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Nothing to report, no problem but not notified by SMS of the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
The shipment was a bit late due to a holiday, but the delivery was very fast! Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
Very good team, friendly and professional with a fun personal contact. I went to the store for advice on the gear and they are still pros who practice, so I was very well informed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2019
Very good site, very fast shipping and receipt as well. Only four stars because I only realized the next day that my package had arrived. If I hadn't checked on the delivery site (as it was not marked on the Hawaiisurf tracking), I would still be waiting for my package... Otherwise, other than that, nothing to say, you can order without any problem.
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