Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 05/05/2019 à 02h34 following a purchase from 28/04/2019

No problem, well received

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Acheteur Vérifié

Published on 30/04/2019 à 23h54 following a purchase from 25/04/2019

Fast delivery, compliant material.
Waiting for a refund on a mistake in my order.

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Acheteur Vérifié

Published on 28/04/2019 à 21h04 following a purchase from 21/04/2019

Easy to use

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Acheteur Vérifié

Published on 28/04/2019 à 14h31 following a purchase from 26/04/2019

Delivery was super fast. However, I am disappointed with the condition of the purchased item. The new snowboard I bought has several scratches. I'm even hesitant to return it.

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Acheteur Vérifié

Published on 26/04/2019 à 20h59 following a purchase from 20/04/2019

Good site for riders

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Acheteur Vérifié

Published on 26/04/2019 à 15h18 following a purchase from 22/04/2019

The package was damaged

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Acheteur Vérifié

Published on 25/04/2019 à 23h24 following a purchase from 20/04/2019

The products are as described, customer service is perfect, very approachable and attentive, although a bit slow to reach. Only 4 stars and not 5, since HawaiiSurf unfortunately works with Chronopost... pay for delivery in less than 24h, receive it in 48h. Chronopost, really... Change the delivery service. Really.

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Acheteur Vérifié

Published on 25/04/2019 à 14h13 following a purchase from 18/04/2019

good

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Acheteur Vérifié

Published on 25/04/2019 à 13h21 following a purchase from 21/04/2019

Good product

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Acheteur Vérifié

Published on 23/04/2019 à 19h54 following a purchase from 08/04/2019

Excellent

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Acheteur Vérifié

Published on 20/04/2019 à 13h05 following a purchase from 13/04/2019

It says delivery 24-48h, everything was in stock. I chose this site for the delivery time but the promises were not kept. Ordered on Friday and received the following Friday because I called to find out where my order was. Otherwise, I wouldn't have received it yet. Very disappointed with the service. I won't come back

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Response from HawaiiSurf Published on 08/05/2019

Hello, you placed your order on Saturday at 10:15 PM, we are closed on Sundays and Mondays, your order was processed on Tuesday, your order was shipped on Thursday, you received it on Friday, our announced deadline is 24/48h, it's a deadline that starts at the time of shipping, so indeed we had a slight delay but not a week as you indicate in your review, you received your package in less than 72h, which is not the same at all, you will agree.
After the weekend we have a lot of orders to process, we are a small shop with few staff and sometimes there can be a slight delay, you received your order on Friday instead of Thursday, I don't think that deserves a 1/5 but that's your feeling, we take it into account and apologize for this exceeded delay.
Have a good day

Acheteur Vérifié

Published on 20/04/2019 à 07h40 following a purchase from 16/04/2019

Fast, low prices...

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Acheteur Vérifié

Published on 19/04/2019 à 10h43 following a purchase from 15/04/2019

Fast, clear and without mistakes

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Acheteur Vérifié

Published on 18/04/2019 à 09h17 following a purchase from 13/04/2019

Very good site

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Acheteur Vérifié

Published on 16/04/2019 à 11h05 following a purchase from 09/04/2019

I did not receive my order

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Acheteur Vérifié

Published on 15/04/2019 à 11h08 following a purchase from 09/04/2019

Very good

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Acheteur Vérifié

Published on 12/04/2019 à 13h20 following a purchase from 09/04/2019

Very satisfactory.

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Acheteur Vérifié

Published on 11/04/2019 à 19h34 following a purchase from 05/04/2019

Serious

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Acheteur Vérifié

Published on 11/04/2019 à 15h05 following a purchase from 08/04/2019

High delivery costs. Delay ok. Website ok

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Acheteur Vérifié

Published on 11/04/2019 à 14h34 following a purchase from 06/04/2019

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Acheteur Vérifié

Published on 09/04/2019 à 11h39 following a purchase from 05/04/2019

Not satisfied with the delivery, having paid for express delivery but 4 days later the package still not sent, unacceptable

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Acheteur Vérifié

Published on 08/04/2019 à 13h24 following a purchase from 06/04/2019

I believe that when you pay for next day shipping and it is stated on the site, you should receive this service. Order placed on Saturday, was supposed to receive this morning, no news... not serious at all

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Acheteur Vérifié

Published on 07/04/2019 à 21h18 following a purchase from 31/03/2019

Delivery in 48 hours, for me it has been a week and still nothing received!!!

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Acheteur Vérifié

Published on 07/04/2019 à 15h15 following a purchase from 27/03/2019

I don't know the site, but I do know the store. Following my dissatisfaction with 1 out of 2 products purchased, hawaiisurf contacted me to resolve my issue: this approach is positive in itself, let's wait for the follow-up. Nice material but in April, indeed, ski shoes are rarer and I should have acted sooner for this purchase.

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Acheteur Vérifié

Published on 07/04/2019 à 09h32 following a purchase from 29/03/2019

Correct

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Acheteur Vérifié

Published on 06/04/2019 à 12h50 following a purchase from 04/04/2019

Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...

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Acheteur Vérifié

Published on 04/04/2019 à 13h29 following a purchase from 31/03/2019

Very good and very reliable site! Order received within 3 days, however the white screw kit had slightly faded color because it rubbed against the screws...

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Acheteur Vérifié

Published on 02/04/2019 à 22h30 following a purchase from 28/03/2019

Very good site, package delivered before the deadline! Impeccable!

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Acheteur Vérifié

Published on 02/04/2019 à 12h53 following a purchase from 20/03/2019

Fairly well stocked.

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Acheteur Vérifié

Published on 01/04/2019 à 23h24 following a purchase from 22/03/2019

Having mentioned my phone number when ordering, I never received ANY TRACKING by email with a link or anything (I had to log in to the site) and NO SMS or anything telling me that the package was at the pickup point, I realized more than a week after the package arrived and without SMS the pickup office didn't want to give it to me!!! So I'm still without a package or progress on the order... it's quite poor for a first order.

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Response from HawaiiSurf Published on 03/04/2019

Hello,
We apologize for the issues encountered with the tracking, we indeed had transmission problems during this period.
For pickup, normally just an ID card in the name of the order is sufficient, strange that the pickup point decided otherwise.
We rarely experience delays in shipping, for future orders, if you haven't heard from us within 48 hours after purchase, don't hesitate to give us a call, our advisors can tell you more about the order.
However, this type of problem with tracking is very rare although quite annoying.
No need to exaggerate so much about the delays ;), your order from Friday night was sent the following Tuesday at our reopening and arrived on 27/03 not even a week before the package pickup on 02/04.

Acheteur Vérifié

Published on 01/04/2019 à 17h55 following a purchase from 23/03/2019

Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.

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Acheteur Vérifié

Published on 01/04/2019 à 14h02 following a purchase from 29/03/2019

First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.

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Acheteur Vérifié

Published on 01/04/2019 à 11h27 following a purchase from 27/03/2019

Product very poorly packaged, the clothing without packaging placed directly in a box. Box arrived crushed and the warranty sticker detached, so anyone could see what was in the box. Review your packaging. Also, I had to contact the relay point to find out if the package had arrived there. Too bad the site doesn't inform the customer......

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Acheteur Vérifié

Published on 31/03/2019 à 08h58 following a purchase from 25/03/2019

Fast delivery, and a responsive team in case of problems.

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Acheteur Vérifié

Published on 30/03/2019 à 19h20 following a purchase from 25/03/2019

Order ok, slight delay in shipping but responsive customer service.

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Acheteur Vérifié

Published on 26/03/2019 à 23h18 following a purchase from 21/03/2019

Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Interesting if one wishes to place an order for streetwear clothing etc

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Acheteur Vérifié

Published on 25/03/2019 à 07h37 following a purchase from 17/03/2019

The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...

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Acheteur Vérifié

Published on 25/03/2019 à 07h05 following a purchase from 17/03/2019

Long delay for 10 euros of shipping

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Acheteur Vérifié

Published on 24/03/2019 à 02h08 following a purchase from 17/03/2019

Fast delivery, the items could however be better packaged.

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