Customer reviews of HawaiiSurf

Hello,
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF

Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF

Hello,
What size did you receive? In the case of an error on our part, the return is covered.
Best regards
Romain
HAWAIISURF

Good evening,
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We deliberately provided this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle traffic prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is completely irrelevant.
Colissimo does not and does not even offer deliveries in 24 hours (or less). The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a little research before arguing with comparisons that are absurd, and to embellish by omitting as many FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly for the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF

Good evening,
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We have deliberately indicated this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "the village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle circulation prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is totally irrelevant.
Colissimo does not even offer deliveries in 24 hours (or less) The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a minimum of research before arguing with comparisons that are nonsensical, and embellishing while omitting as many of the FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary, we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF

Hello, as discussed over the phone, there was a mix-up with the other pair.
You can come by on Saturday as agreed to exchange the foot that doesn't fit.