HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Product arrived in good condition
However, not secured in the packaging
No foam or bubble wrap for protection
No SMS or email to inform about the arrival
Long delay of 3 weeks
Pleasant staff nonetheless
Respectful delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Product description not precise enough
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
I still haven't received my order. Three days late. Too bad for Christmas!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
No respect for deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2018
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
Clear and organized, and above all: reliable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2018
Fast! The only downside is that the photos make the items look clearer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2018
Simple and nice site with a lot of choices, fast deliveries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2018
The packaging is a bit rudimentary
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2018
Very fast shipping, but the board was a bit damaged
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2018
I am not very satisfied with my order. Forgetting the anti-theft device and the torn closure cord on a jacket that costs €320, I expect impeccable quality, this is not a second-hand jacket I am buying. I am waiting to see if Hawaii Surf will ensure its after-sales service. For now, I would not recommend your site to my friends and colleagues.
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Response from HawaiiSurf
Hello,
Have you gotten back to our colleague? We apologize to Picture for the quality of the jacket received. As a reminder, we are neither producers nor repairers, the after-sales service and warranty will be handled by Picture, and we are here to make the connection.
Also, if you have not already gotten back to us, you are invited to come back to us so that we can send your jacket to Picture.
Best regards
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Delivery as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
practical and reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Product matching my search, fast shipping but product packaging torn
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2018
Box a bit damaged, but bindings in perfect condition matching the description
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2018
Non-respect of the delivery deadline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Simple and fast navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2018
clear and precise site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2018
Very easy to use, efficient and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2018
Easy navigation, should we group socks by theme for more speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2018
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2018
Delivery times not respected
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Response from HawaiiSurf
Hello,
I do not understand your review, the order was placed on Sunday the 9th and delivered on Wednesday the 12th. As generally indicated in our hours but also in the T&Cs accepted at the time of the order, we are closed on Sundays and Mondays.
Weekend purchases are therefore taken into account and scheduled for shipping the following Tuesday. This was the case for your order, delivered the next day in less than 24 hours after shipping.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2018
Email sent to check if the order has been shipped. Quick response and shipping done immediately
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2018
It's only after we place our order that we receive a discount voucher....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2018
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2018
Great contact and fast. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2018
Order received quickly. However, one truck is damaged, it doesn't seem too bad so I'm going to keep it because I don't want to wait any longer, that said I still report that my trucks were on sale. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2018
Super satisfied with the site, there is a wide choice of clothing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
a bit disappointed that the ordered suit was not packaged, I feel like it was on display
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2018
Fast order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2018
Perfect for the delay. The discount code ffrs does not work twice in a row....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2018
If you need a very specific reference, it's better to call, as you won't find it on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2018
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2018
I received the old version of the 'bont quadstar boots', the ones without the protection on the front. Be careful, the photo is misleading...
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Response from HawaiiSurf
Hello,
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2018
No comment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Anti-theft not removed
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