HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.
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Response from HawaiiSurf
Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
Good site, a small scratch on the skateboard upon delivery but nothing serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
The site is good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2018
Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.
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Response from HawaiiSurf
Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
Product corresponding to the order. Very happy with the skateboard. Order tracking and delivery OK. Too bad the order was processed in 48 hours instead of 24 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2018
Good, just an info arrived late,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2018
Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.
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Response from HawaiiSurf
Hello Miss,
We have respected our shipping deadlines, order placed on the 7th, a Monday, a day of closure, and shipped on Tuesday the 8th.
We are glad that our stock and prices interest you, however, regarding delivery, we cannot be held responsible for what TNT has or has not done, as we are also a customer of this company that we paid to deliver to your home.
We will refund your shipping costs and file a complaint with TNT for this unfortunate delivery failure.
I remain at your complete disposal
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/05/2018
No notification
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Response from HawaiiSurf
Hello, your order was placed on May 8th and with the two public holidays that occurred, the order was shipped on May 11th. Here is the tracking number: 250494309072460862. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2018
Complete and competent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
Speed in delivery and processing of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2018
Nothing to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2018
After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.
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Response from HawaiiSurf
Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
The site is very pleasant to use but I recommend the excellent store even more, intimate as desired and run by a professional and attentive team!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Well, the site itself is okay... it's at the delivery level that there are shortcomings...
Passages without warning, just leaving the notice in the mailbox
Not cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2018
I recommend, fast delivery in plastic packaging in its box dented on the side.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
I asked a question following my order, I did not get a response
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2018
Very good lacks a rating for non-professionals maybe
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Product compliant and in good condition, fast delivery but at the relay point instead of home otherwise I would have given 5.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Easy to use and interesting products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Always top-notch service. But perfection does not exist and I think there is always something to work on. Keep it up
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2018
Good but not a huge choice either
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2018
Reliable site. Fast delivery. I order from this site. Thank you!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2018
I requested a delivery to Paimpol and my package arrives in Tréguier!!! I am NOT AT ALL HAPPY!!!!!!
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Response from HawaiiSurf
Hello,
You chose delivery to a RELAY COLIS as well as a relay point in TREGUIER as was done at delivery. Everything was done according to what you requested, choices that were summarized until the last page before validating your order, so I invite you to check your confirmation email as well as your invoice, or at least contact us beforehand to clarify the situation.
This could avoid posting such a false and fanciful review.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
fast and efficient. I was super happy this time to receive my ungripped decks and in their original packaging. Note that the grip provided is really not great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Fast delivery and tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Very fast shipping and products conform, nothing to report I recommend these very professional sellers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
GOOD SIZE GOOD SUPPORT
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/03/2018
Product not sent due to zip problem. Too bad this wasn't done before the sale... Refund in progress
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2018
Delivery scheduled for the next day, not received, no tracking news 5 days later. Terrible!
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Response from HawaiiSurf
Hello,
As indicated when placing the order, the package is available at the pop-up (14, rue du Château-d'Eau, in the 10th arrondissement, 800m from your home) in République as requested for delivery and has been available since Wednesday 28/03.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
Delivery time correct but upon delivery, the box had 2 big holes and a truck was sticking out of the box!! There should have been more protection like bubble wrap or something else because the 2 trucks were just covered with plastic packaging and must have been well mishandled....Fortunately, upon unpacking, no issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2018
I had a problem but it was neither Hawaii Surf nor the delivery person's fault, it was the parcel relay that didn't do its job, it got sorted out, I only give 4 stars because I would like the boards I order not to arrive gripped as they are for display, I can't find the option.
In short, Hawaii Surf always delivers!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2018
Nothing to say about the delivery. However, it is difficult, if not very difficult, to communicate with you. I had requested a modification on the order, which was not taken into account, nor any comment. I sent a comment upon receipt, without any news as well. So I will have a skateboard that is not the one of my dreams and will have to modify it later, too bad,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Serious site. Package in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Interesting site, good products
Too bad Hawaii Surf does not offer direct delivery by post, so at home by the postman, the nearest DPD relay was 10 km away... just for two pairs of gloves.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2018
No after-sales service, it's really a shame... A problem with a delivered product, which can happen but impossible to get information on the procedure to follow. A bit complicated when doing e-commerce!!
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Response from HawaiiSurf
Hello,
we are reachable by phone, but also and especially for a manufacturing problem by email and FB messenger allowing you to send us photos.
We have no message on these two regarding a manufacturing problem with your 686 belt (we have noted your complementary product review to this one) the procedure to follow is described in the corresponding tab "Warranty & SAV" in the bottom menu of the site.
This makes me question since we have no request from you before this review, how did you come to this conclusion about customer service and the procedure to follow, which is written in black and white without even having to contact us even if it is always better and welcome in the context of an after-sales service.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2018
2 to encourage them...
I'm trying to support the little boxes... But there is still work to be done... It's not very square yet
10 days after the announced delivery date... Still no news
No response to emails
Very very complicated to reach customer service... Who tells me they can no longer find the ordered item
No one is friendly and a refund in the process
I think I just had bad luck
I will still try again
Cyril
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Response from HawaiiSurf
Hello,
We are sorry for your purchase, indeed there was a lack of feedback on your order regarding preparation and customer service, we should have gotten back to you before the opposite became necessary.
Fortunately, this is not a generality, however some orders sometimes escape our attention.
We apologize once again for your order, we would have liked, like you, for you to enjoy your ski shoes, we thank you for your indulgence and understanding and hope to see you again on the site or in store!
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2018
Quick shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2018
Good site
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