Customer reviews of HawaiiSurf

Good shopping experience. Intuitive site. However, the carrier took a long time to deliver. Too bad.

Terrible. Size guide wrong, support belt missing and return costs at my expense.

Hello, the delivery person did not deliver the package to the expected address

Delivery: Nothing to report - navigation OK

I never received the item.
Hawaisurf blames its carrier who in turn blames its provider, three weeks of waiting for a board already...

thank you for the exchange via chat, and for after-sales advice

Received in good condition, quickly and well packaged

Difficult to find what size corresponds to S/M? Not found

Pleasant site and very practical

Order of two items, one product never delivered but paid for... ticket opened with support but no response (a classic) so good luck to future buyers on the site you know what to expect :) For me it's the last time! Others do much better in the French market

Product in very poor condition, board yellowed as if it had been stored for 20 years...
Does not correspond at all to the packshot photo of the product sheet. I will request a refund.

The site is very interesting but watch out for sizes
The prices are very reasonable

Very good

Received very quickly, downside on the very average packaging, just a thin cardboard rectangle and a plastic balloon, result the item is a bit damaged at the ends.

Despite a slightly long delay (indicated on the site at the time of order) I do not regret going through Hawaiisurf. On the phone, they were able to quickly indicate where my order was in a very commercial way! It's pleasant.

Fast delivery. I was able to choose original poncho models at attractive prices

Clear site

I appreciated being received and advised over the phone to choose bearings for a 7mm axle.

the order return service is excellent

Careful shipping. Great site

Order placed on 12/08 for delivery scheduled on 14 for a birthday on the 17. Ultimately the stocks are not good so order modification on the 14 and receipt of the product on 23/08 in an old recovery box all rotten half open and the t-shirt inside not even wrapped and wrinkled like in a basket of dirty laundry... top!
First and last order at Hawaiisurf. Thank you

Order not verified before sending. 3 cuts on the back of the wetsuit. Too bad because of the speed of shipping
Good after-sales service.

very bad box content very damaged it was for a gift

Your packaging was too fragile, I had the carrier who came back to see me to sign a paper stating that he was not responsible for the damages and yes I think the packaging was not serious since the weight of the boards was just protected from contact with the ground with a piece of cardboard 5mm thick? Clearly, there was a lack of polystyrene at the edges of the cardboard or bubbles to protect the wooden boards, I have one that got damaged. So my recommendation is either to inform the parcel service that it is very fragile because it is just thin and fragile wood after all, so the slightest shock with asphalt can be dramatic or reinforce your packaging at the edges for this kind of product. Like the polystyrene that surrounds televisions for example because the slightest shock during transport exploded the wood, it was obvious that this would happen but it's okay I use it for decoration so I don't care but it will never go in the water, the water will seep into the crack. So 4/5 for the packaging otherwise 5/5 for the products in photos.

Very happy with the product. Very interesting price.
That said, avoid taking DPD as a delivery provider. Package not delivered to the requested relay point, the location had to be changed without my consent at least three times. Fortunately, I am in a large area with multiple relay points.
Aside from that, I highly recommend your site.

I did not receive the right product, and I am not receiving any response for a possible return from you. Very disappointing.

Part of the order was out of stock

I received my fins with a scratch on one of them, impossible to report

Package well protected

Great site. The back and forth on the pages brings you back to the top of the page and not to the place in the list where we stopped.

Package still not shipped after almost 1 month. The terrible customer service is unable to provide the carrier's tracking number.

For the responsiveness and shipping time. However, a product on sale with a lack of stock update is not really acceptable in my opinion. The specifications are not precise on the second product. So not satisfied this time. But it remains a reliable site, which explains the 3.

The order was announced, then delayed by a day without explanation. For the rest, everything went well.

Upon receiving my order, one product is missing. I would like a response to my email!! And especially to receive the missing product that has been paid for. Thank you for your attention.

Very good

Fast and efficient delivery, nothing to complain about, product conforms to the description.

Suellen from customer service is really top-notch for customers. Super professional, efficient, and courteous.

It's slow and getting responses is always slow. It's been two weeks since I requested the return and it's still SLOW!!!!! No news. I don't know what we're waiting for, a return label can be created in a few moments so it would be great to take advantage of it and move forward a bit.

Very good service for information, but order with the May bridges which caused delays in reception. I regret that the choice of roller wheels online is becoming more and more limited; more hyper concrete :(

Very good service, very fast