Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 12/03/2018 à 09h20 following a purchase from 08/03/2018

Fast and meets my expectations

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Acheteur Vérifié

Published on 12/03/2018 à 06h05 following a purchase from 07/03/2018

Very good site for extreme sports

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Acheteur Vérifié

Published on 11/03/2018 à 18h44 following a purchase from 05/03/2018

Site to recommend. Clear and precise information.

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Acheteur Vérifié

Published on 11/03/2018 à 15h36 following a purchase from 07/03/2018

I went to pick up the product as stated 3 hours after my order, it was not ready. I had to wait an hour as the preparer was busy with other tasks phone sales.

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Acheteur Vérifié

Published on 09/03/2018 à 21h19 following a purchase from 04/03/2018

Delivery times a bit long, especially the product preparation stage, but corresponding to what was announced during the order confirmation!

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Acheteur Vérifié

Published on 08/03/2018 à 21h57 following a purchase from 04/03/2018

You did not send me the right product. You took the initiative to substitute my order with a similar product. During the verification with the seller, we noticed the error. Naturally, the initial product was out of stock...

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Response from HawaiiSurf Published on 10/03/2018

Hello Sir, We would like to apologize for this error and inform you that your refund is in progress. Have a pleasant weekend. Best regards, Kevin VPC

Acheteur Vérifié

Published on 07/03/2018 à 13h44 following a purchase from 03/03/2018

expensive shipping fees

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Acheteur Vérifié

Published on 06/03/2018 à 16h36 following a purchase from 01/03/2018

Clear site, quality products, very competitive prices.
However, delivery time not respected (ordered before 3 PM for next day delivery. Package received 3 days later)
Very light packaging (a simple cardboard around a snowboard, no protection)

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Acheteur Vérifié

Published on 06/03/2018 à 14h13 following a purchase from 21/02/2018

professional and quick for deliveries

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Acheteur Vérifié

Published on 06/03/2018 à 11h33 following a purchase from 23/02/2018

package finally received not without complications!!! boots conform to what was expected

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Acheteur Vérifié

Published on 06/03/2018 à 10h11 following a purchase from 10/02/2018

Perfect order
The products matched the photos perfectly

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Acheteur Vérifié

Published on 05/03/2018 à 17h06 following a purchase from 25/02/2018

I give 3 stars for the unreachability of the order tracking service. No response via Messenger and email. Unreachable by phone. Too bad because the package finally arrived on time despite a late shipment. Your carrier DPD is very efficient.

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Acheteur Vérifié

Published on 04/03/2018 à 14h28 following a purchase from 28/02/2018

was supposed to be delivered on February 1 or February 2 but not yet received I was supposed to leave for a snow weekend, too bad :(
I still haven't received my bindings, I'm still waiting for them

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Acheteur Vérifié

Published on 04/03/2018 à 10h25 following a purchase from 28/02/2018

Very fast shipping.

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Acheteur Vérifié

Published on 04/03/2018 à 08h53 following a purchase from 27/02/2018

the site is correct nothing to report overall

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Acheteur Vérifié

Published on 03/03/2018 à 10h36 following a purchase from 24/02/2018

Corresponds to the product, nothing to complain about.

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Acheteur Vérifié

Published on 02/03/2018 à 08h20 following a purchase from 25/02/2018

Average reception at the store. Crumpled paper invoice.

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Acheteur Vérifié

Published on 01/03/2018 à 14h40 following a purchase from 25/02/2018

Timelines respected, package well packaged.

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Acheteur Vérifié

Published on 01/03/2018 à 00h51 following a purchase from 06/02/2018

Good, accessible by phone for the necessary additional information.

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Acheteur Vérifié

Published on 28/02/2018 à 22h27 following a purchase from 07/02/2018

Poor stock management! Having a small budget and attracted by the site, I ordered a model that I liked, in the end, I waited a week for an order that would never arrive and I discovered it because I called the store to find out that they no longer have the model... so no order tracking and a waiting and disappointed customer. No compensation either. They advised me to request a refund as they could not match the initial offer. So disappointed.

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Response from HawaiiSurf Published on 10/03/2018

Hello Sir, We would like to apologize for this lack of follow-up and this stock error. It happens that some old products are in stock error due to their age. Unfortunately, we could not offer you a product at the same price because it was an item from an old collection with a -70% discount, which is €21 for a pair of SUPRA, which is a golden offer. The brands we offer are well above this price and without a discount, it is impossible to get shoes from this brand for less than €25. We invite you to check our site during the next sales and look among our old collections to stay within your budget. We will strive not to make mistakes in our stocks again. Have a good weekend. Best regards, Kevin VPC

Acheteur Vérifié

Published on 26/02/2018 à 12h13 following a purchase from 18/02/2018

Delivery scheduled for last week, still nothing received: no email, no SMS, and of course no order!

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Response from HawaiiSurf Published on 01/03/2018

Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 26/02/2018 à 06h22 following a purchase from 20/02/2018

The order has still not arrived!!!

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Acheteur Vérifié

Published on 25/02/2018 à 16h47 following a purchase from 19/02/2018

Package arrived on time, in good condition. Good service

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Acheteur Vérifié

Published on 24/02/2018 à 20h56 following a purchase from 05/02/2018

Deadlines respected

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Acheteur Vérifié

Published on 24/02/2018 à 14h23 following a purchase from 04/02/2018

Very good site with a lot of choices

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Acheteur Vérifié

Published on 23/02/2018 à 09h43 following a purchase from 18/02/2018

Good

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Acheteur Vérifié

Published on 22/02/2018 à 20h01 following a purchase from 18/02/2018

excellent work, the only downside is the carrier

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Acheteur Vérifié

Published on 22/02/2018 à 17h39 following a purchase from 17/02/2018

Order delivered on time. Great. I unpack to try the size and there.... Bad surprise. The quick tightening cord of the shoe is detached from the handle. I ask customer service to contact me to know the procedure please. You have my contact details. Best regards. LG Jérôme.

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Response from HawaiiSurf Published on 01/03/2018

Hello Sir,
We tried to contact you by phone and left you a voicemail indicating the procedure for managing the after-sales service.
You just need to send us a photo by email at [email protected] so that we can assess the damage and contact the supplier to see if a repair is possible or if an exchange is necessary.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 22/02/2018 à 10h43 following a purchase from 18/02/2018

Nice site but filter management needs improvement.

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Acheteur Vérifié

Published on 19/02/2018 à 10h43 following a purchase from 15/02/2018

Good product but stained fixation and damaged box otherwise good

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Acheteur Vérifié

Published on 18/02/2018 à 17h58 following a purchase from 14/02/2018

Hello,
Pay attention to the expected delivery date...
Indicate a range instead of an exact date, as it is not respected!

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Acheteur Vérifié

Published on 18/02/2018 à 10h29 following a purchase from 14/02/2018

For the busenitz model I ordered size 43.5 and received size 42 .....

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Response from HawaiiSurf Published on 03/03/2018

Hello,
We apologize for this error, have you already returned the pair? We can offer you an exchange if another model interests you or a refund for the wrong size received.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 17/02/2018 à 22h34 following a purchase from 13/02/2018

I paid extra to be delivered at home and the TNT carrier never came (no call, no ring, nothing...) I picked up my package at a relay point

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Acheteur Vérifié

Published on 14/02/2018 à 09h11 following a purchase from 08/02/2018

In accordance with online descriptions

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Acheteur Vérifié

Published on 12/02/2018 à 16h53 following a purchase from 05/02/2018

good site

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Acheteur Vérifié

Published on 12/02/2018 à 16h25 following a purchase from 05/02/2018

Slight delay in delivery. But very good products.

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Acheteur Vérifié

Published on 12/02/2018 à 14h19 following a purchase from 23/01/2018

Order to Brussels arrived in 5 days including the weekend.
However, not very responsive via email. But the important thing is to receive your order.

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Acheteur Vérifié

Published on 08/02/2018 à 21h10 following a purchase from 03/02/2018

Product in good condition, delivery time respected

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Acheteur Vérifié

Published on 08/02/2018 à 10h07 following a purchase from 02/02/2018

Lack of information about the products

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Response from HawaiiSurf Published on 17/02/2018

Hello,
What information were you missing?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 08/02/2018 à 06h00 following a purchase from 27/01/2018

It has been a week since I was supposed to receive my package at the relay point

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Response from HawaiiSurf Published on 17/02/2018

Hello,
We apologize for the delivery delay, we will refund you for the shipping costs of your order.
Best regards
Romain
HAWAIISURF