HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
It just lacks a bit of precision on the specifics of certain parts to refine the design of a skateboard, especially for a novice. Otherwise, nice site and beautiful design.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
never had any issues with a slightly less 'young' and more 'adult' welcome. I highly recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2018
Very disappointed upon receiving my wheels which are beige instead of purple. As explained to me by the person I spoke to on the phone, it doesn't change the properties of the wheel but clearly I wouldn't have chosen them because I wanted colored wheels.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
Customer service and equipment choice are top-notch at Hawaisurf. Professional team. I don't give 5 stars because my snowboard, although well packaged, arrived with a 1 cm deep scratch on the nose. Given the price of the board, it's a bit annoying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2018
The site is very good, but unfortunately I am disappointed with my order: a neoprene wetsuit that arrived without packaging or original label and which, folded in 6, was not packaged well for the protection of the latter... otherwise site and delivery very fast. I still recommend based on my previous purchases. Unfortunately, I will have to return the product because the size does not fit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2018
Ordered product delivered on time. Product (clothing) only placed in a box without being packaged, without protection... beware if the box gets wet for example...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Very good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/01/2018
It is Wednesday.
I ordered last Friday.
And still nothing.
Yet I checked, and most reviews were good!
I am disappointed...
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Response from HawaiiSurf
Hello,
Why are you disappointed? You ordered on Friday, but after 9 PM with a shipment scheduled for Monday for delivery between Tuesday and today.
The package left yesterday and is being delivered today to the relay point as announced in the deadlines.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2018
Not the right size of boots in the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Without follow-up, I could have waited a long time for my package (which had not been sent) but they were reactive and accommodating.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
Thank you for the speed, the prices, and the quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Very good site, very detailed. I appreciate the interesting price. I took away one star because the product was supposed to arrive on the 20th and only arrived on the 22nd.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Navigation is easy because it's really clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
I am happy with my order. Everything went well from ordering on the site to picking up in the store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Fast delivery with very good tracking, I recommend!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2018
Order delayed!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2017
10 days delay in delivery and only because I contacted Hawai surf myself to find out more.... they had forgotten to ship my order because of 'I quote the person on the phone: the paper must have jammed in the printer' It's not very serious in itself but not very professional!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Speed of delivery
Careful packaging
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2018
Not customer-friendly. Expensive.
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Response from HawaiiSurf
Hello,
We have no request regarding your order, so how do you deduce that we are not customer-friendly? The price is set by Nike, you ordered a pair of snowboard boots on the 11th that they no longer produce, they came to you on the 12th for delivery and you were able to pick up your boots on the 13th at the pickup point.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2018
Fast shipping, the product perfectly matches my expectations.
Nothing to say!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2018
Very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2018
Fast shipping..serious. The only downside is that my order did not resemble the photos presented..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Package received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Reliable and serious with great promotions
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2017
Problem with order tracking and no information for delivery. No tracking number and delivery was unexpected! Otherwise, product well packaged and received in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
the delivery was late and there was no option of changing the delivery point.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2018
Promises ultra-fast delivery. But actually no.
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Response from HawaiiSurf
Hello,
We apologize for the 24-hour delay on your delivery, scheduled for Friday or Tuesday, it arrived on Tuesday at the relay.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2018
Very fast shipping, but the board was shipped with glue residues, it doesn't look very professional for equipment like that. Very unfortunate!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2017
Good site... Good advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
Rich (many references). Interesting prices. High shipping costs (no way to reduce or eliminate them when ordering multiple products, for example). A bit far to pick up the order in store (even though I did it...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Order conforms to the images on the site and speed of shipping and good customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2017
Very disappointed, lack of professionalism.
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Response from HawaiiSurf
Hello Sir,
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
Difficulties printing gift vouchers
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2017
Delivery on Tuesday, after many searches for the package in different relays, package finally recovered on Saturday! Daloz relay in Drancy: not very friendly and uncooperative if there is a problem
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Response from HawaiiSurf
Hello Sir,
We would like to sincerely apologize, our partner DPD who handles deliveries in relay points can sometimes cause problems.
The relay points are independent and can refuse packages at their discretion, if it is a package that is too large or simply if the relay has no more space or is not open, the delivery is postponed.
The relay points are just relays, DPD cannot be held responsible for their service and likewise for us. As everywhere, it happens to encounter unfriendly people.
We hope to count you among our customers despite this unfortunate incident.
Have a pleasant end of the year.
Best regards
Kevin VPC
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