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P
Rating: 4 out of 5
Fast delivery
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Stock is not displayed. Too bad
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P
Rating: 4 out of 5
No issues. Everything works well
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I
Rating: 4 out of 5
very good
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Q
Rating: 2 out of 5
A product is missing from the order. Still waiting to receive it
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J
Rating: 4 out of 5
My son was very happy
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A
Rating: 4 out of 5
Fast shipping, product well packaged. The only downside, one of the products in my order was out of stock, however, customer service was super responsive with an express refund and a commercial gesture. I recommend.
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A
Rating: 1 out of 5
I paid almost 1/3 of the price of the t-shirt for a 48-hour delivery. It arrived more than a week later.
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Response from HawaiiSurf
Hello Mr. B., You placed your order no. HS47602 on Friday, March 15 at 14:49. You probably didn't notice, but on our website, in the shipping policy tab, it is specified that all orders placed before 12:00 PM (GMT+1), on business days, will be processed the same day. https://www.hawaiisurf.com/policies/shipping-policy All others will be processed the next day. Then, it was the weekend. Our teams were on leave and the carrier too. Thus, your order was processed on the first business day, which means, Monday, 18/03/24. Colissimo took charge of your package under no. 6A35908359554 on the same Monday, as you can see on the Colissimo tracking https://www.laposte.fr/outils/suivre-vos-envois. Therefore, from Monday, 18/03, your package was in the hands of the carrier and, indeed, Colissimo delivered it to you only on 22/03/24. But, did you contact us in the meantime to report the delay of your package? We did not find any record of emails or calls that you may have sent to inform us of this issue. With a call or email from you, we could have contacted Colissimo earlier to find out what happened. Please understand that we cannot always control everything. Logistics is a very complex circuit that relies on the cooperation of different companies in the transport universe to ensure hundreds of shipments every day throughout France and abroad. This means that your package passes through the hands of other carriers to ensure your delivery. We agree that this does not justify the late delivery time, but you failed to contact us earlier so that we could inform Colissimo of your problem. Thank you for getting back to us so that we can review your case and think together about a satisfactory solution for you on this matter. Best regards, Suellen Customer Service HawaiiSurf
A
Rating: 3 out of 5
Defective product. Good customer service, but the replacement time was quite long
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
The jacket is totally in line with my expectations
However, the announcement also mentioned a package for N'PY that I never received
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However, the announcement also mentioned a package for N'PY that I never received
Response from HawaiiSurf
Hello Mrs. Baroux, We are sorry for this inconvenience, but perhaps you did not notice that to benefit from the N'PY package offer, you needed to add a code that was indicated on the product at the time of your order. Please feel free to contact us so we can guide you on how to proceed to benefit from it. HawaiiSurf thanks you for your understanding and looks forward to your response. Best regards, Suellen DALL’AGNOL Customer Service Assistant | HawaiiSurf +33(0)5 33 78 06 00 [email protected] 8 place André Emlinger 64100 Bayonne hawaiisurf.com
A
Rating: 3 out of 5
First order at HS, it was not possible to have it delivered to the store in 75014, a pair of 686 gloves, very good + a Carve mask supposed to be 1-3 so photochromic and well no, received a yellow lens for bad weather indicated 2 on the box. Incomplete and approximate product descriptions on the site and moreover HS works with GLS for delivery, the worst I know, delivery delayed 3 times because the relay points (which are proposed by GLS in the center of Paris) are not valid, after negotiating with their sales service, I was finally delivered at home, the day before my departure to Les 2 Alpes. Phew
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A
Rating: 2 out of 5
1 spray out of 2 received. The package was dropped in the mailbox with no possibility to check the package upon delivery and as stated in the tracking email: it is imperative to check the package upon delivery and to refuse delivery in case of doubts. No complaint can be taken into account without respecting this instruction.
I find it frustrating because in this case, the postman put the package directly in the mailbox which is at the beginning of the dead end. I was therefore unable to check the package. I would have appreciated having another option to make a complaint.
An error can also be made on your part. It is essential from my point of view to put oneself in the customer's shoes and to have flexibility and several options for complaints.
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I find it frustrating because in this case, the postman put the package directly in the mailbox which is at the beginning of the dead end. I was therefore unable to check the package. I would have appreciated having another option to make a complaint.
An error can also be made on your part. It is essential from my point of view to put oneself in the customer's shoes and to have flexibility and several options for complaints.
A
Rating: 3 out of 5
I ordered a cap but did not receive the indicated model, I did not return it because it suited the person. Fast shipping.
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A
Rating: 4 out of 5
Delivery a bit long. Package in good condition.
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A
Rating: 3 out of 5
Speed and efficiency. However, the grip of the skate was very poorly applied!
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Response from HawaiiSurf
Hello, thank you for your feedback. The purchased product corresponds to a skate already gripped by our supplier. Our team remains at your disposal to best resolve the issue. Please provide us with photos of the received product at [email protected] highlighting any defects. Thank you again for your trust, Benjamin.
A
Rating: 2 out of 5
Delivery to an unrequested pickup point, in addition to that, 1 item was missing from the package (the inside of the package lacked padding to protect the order). Item sent later in a second package this time to the correct pickup point. Laborious experience overall, too bad we can no longer have deliveries to the store at Hawaii Surf Paris 14...
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Response from HawaiiSurf
Hello, I am sorry to hear that your delivery experience was difficult. It is understandable that delivery to an unrequested pickup point and the absence of an item in the initial package are sources of frustration. We will make sure to report this to the carrier. We will ensure that your future shopping experiences are more positive. If you need further assistance, please do not hesitate to contact customer service available by email, chat, or phone. Thank you for your understanding. Benjamin, HawaiiSurf
A
Rating: 4 out of 5
The site navigation and order procedure was excellent, and the discounts were really good. Perhaps there could be more details about the sizes of clothing. The products arrived exactly as I ordered and they are all in perfect condition. But the delivery time was 10-11 working days, which is longer than it states on the website and since there is a shipping fee. Overall, pretty satisfied.
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A
Rating: 1 out of 5
Wrong item received.
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A
Rating: 3 out of 5
The sweatshirt is very nice. However, the size of the package is a bit excessive, the box didn't even fit in the mailbox, I could have put a dwarf inside.
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A
Rating: 4 out of 5
No problem, everything went well
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A
Rating: 4 out of 5
I placed a first order, paid and received the invoice. Two days later, I received an email informing me that the product I ordered is out of stock and that I will be refunded as soon as possible. And indeed, I was refunded very quickly and I was able to order another item right after. Too bad the out-of-stock product could be purchased but all's well that ends well, the administrators of the Hawaii Surf site are very responsive, apparently!
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A
Rating: 2 out of 5
The minimum when doing online sales is to keep your stock up to date, to avoid telling customers, several days after the order, 'sorry this product is no longer available'
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A
Rating: 3 out of 5
Order delivered by carrier in the rain, and box properly cut to see what was inside. Fortunately, this did not interest the carrier. Product delivered as described but poorly packaged, thus slightly damaged.
Correct deadlines
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Correct deadlines
A
Rating: 3 out of 5
Fast delivery, good size and good pair of rollers, however impossible to remove the wheels, loctite on all screws, 3 broken tools and 2 screws jumped before the loctite, I had to go to the workshop to drill the wheel screws
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A
Rating: 1 out of 5
Package not received
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Rating: 2 out of 5
A product is missing from the delivery of the product.
"Trail 53Mm Skate Wheels × 1"
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"Trail 53Mm Skate Wheels × 1"
A
Rating: 2 out of 5
skate grip very poorly glued. creases everywhere
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
I received the order quickly but it was not the right product. With the end of year holidays, there must have been a mix-up in the orders. I had to return the product but the one I wanted was no longer in stock. They will refund me.
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Rating: 1 out of 5
Really very disappointed with this order from Hawaiisurf. I wanted to take advantage of Black Friday to do my Christmas shopping. Always a nice selection of products with competitive prices but upon receiving my package I was really disillusioned. An enormous box, items without any packaging, crumpled and full of cardboard fluff stuck to them... If there hadn't been a label on it, I would have thought these were second-hand items. First time this has happened to me, it's a shame I hope it's a preparation error because I really like this site, but this was the worst online shopping experience I've had.
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A
Rating: 1 out of 5
Site not up to date. Poor communication to inform me that my product was not available, cancellation and long refund delay, in short, to use my nephew's expression, 'nothing is going well!'
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A
Rating: 4 out of 5
This is how the German likes it: fast, simple, trackable - and a good deal! Thank you very much! Unfortunately, the griptape was torn, but it was provided separately and for free, so no problem.
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A
Rating: 4 out of 5
Very beautiful products, fast delivery, I recommend.
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Rating: 2 out of 5
I am very satisfied with my skateboard order, but I am very angry about the delivery. I found the box behind the gate of my house, on the ground and under a downpour without even being warned. The box and the board were wet. This is really not normal.
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A
Rating: 1 out of 5
The board arrived with many defects on the 2 rails and the nose. These defects did not come from the shipment or the package which was rather well done, the board was clearly broken before being packaged and shipped. Only it was sold as 'new'. After receiving it, I contacted customer service, no response. Disgraceful service. I do not recommend.
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Rating: 1 out of 5
I didn't order anything
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Rating: 1 out of 5
I receive reviews to give on items I haven't purchased...
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Rating: 1 out of 5
I have not received any order. When I try to log into my account, it gives me an error message.
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