Reviews HawaiiSurf : Discover customer reviews from hawaiisurf.com (Page 5)

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Acheteur Vérifié

Published on 30/11/2023 à 08h14 following a purchase from 20/11/2023

I have not received any order. When I try to log into my account, it gives me an error message.

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Acheteur Vérifié

Published on 29/11/2023 à 16h09 following a purchase from 20/11/2023

stop spamming me, thank you

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Acheteur Vérifié

Published on 29/10/2023 à 09h48 following a purchase from 16/10/2023

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Acheteur Vérifié

Published on 18/10/2023 à 19h46 following a purchase from 07/10/2023

Fast shipping but the packaging could be more careful.

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Acheteur Vérifié

Published on 08/10/2023 à 16h27 following a purchase from 16/09/2023

Recurring rust problem when storing skis

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Response from HawaiiSurf Published on 16/10/2023

Hello Mr. FORTIER, We are sorry for the situation. Your dissatisfaction is completely understandable. After a phone call and also by email, dated September 20/23, we offered to carry out a sharpening maintenance of your equipment at our expense, in a store near you. Since then, we are still waiting for a response from you. We maintain our proposal. Please get back to us with a quote that we will validate so you can start the season without worries. At your disposal, HawaiiSurf Customer Service

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Acheteur Vérifié

Published on 22/09/2023 à 00h05 following a purchase from 10/09/2023

Perfect except for the delivery arriving 2 days after the scheduled day.

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Acheteur Vérifié

Published on 08/09/2023 à 11h49 following a purchase from 25/08/2023

2 packages for 4 items. The second took time to arrive. One item does not match the order.

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Acheteur Vérifié

Published on 06/09/2023 à 14h04 following a purchase from 27/08/2023

Top notch!

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Acheteur Vérifié

Published on 27/07/2023 à 11h42 following a purchase from 13/07/2023

Hello Margot, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your purchases and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)

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Response from HawaiiSurf Published on 04/08/2023

I ordered a bikini and it was sent out the same day, arriving in Portugal only a few days later. Super happy with the quality and super fast service. Thank you!

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Acheteur Vérifié

Published on 13/07/2023 à 14h46 following a purchase from 02/07/2023

Delivery in 48 hours absolutely not respected, but well valued on the site. I had bought for this speed of delivery but it turned out to be much longer than what is generally done. However, material in good condition, products conform. I would not recommend this site, the announcement of a delivery in 48 hours (working days) being a false promise (package dropped off at the carrier on Tuesday while ordered on Sunday plus delay from the carrier).

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Response from HawaiiSurf Published on 13/07/2023

Hello Madam, I understand your disappointment and I am sorry. The Tour de France having passed through Bayonne, where our shipping center is located, some routes have been closed and some carriers could not pick up our packages. We make it a point to ship your orders as quickly as possible, delivery is usually one of the strong points of our brand. I hope you will have the opportunity to trust us again on your next order. I wish you a nice day and a good long weekend. Cécilia from HawaiiSurf

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Acheteur Vérifié

Published on 06/07/2023 à 17h36 following a purchase from 26/06/2023

Order okay, but information requested by email as there was no response by phone, and no return...

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Response from HawaiiSurf Published on 07/07/2023

Hello Sir, I am sorry that your request went unanswered. A response was made, but due to a mishandling, the message did not reach you and I apologize for that. We are available from 9 AM to 1 PM and from 2 PM to 6 PM for any requests, and we will be happy to respond to you. Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 25/06/2023 à 01h00 following a purchase from 14/06/2023

Everything worked great! One star less because the fins weren’t in perfect condition. At least I fully recommend this store! I will order more.

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Acheteur Vérifié

Published on 21/06/2023 à 11h40 following a purchase from 28/05/2023

Bad customer service experience at Hawaii Surf
My board arrived defective, 7 days to finally have it picked up and the sending of another received 7 days later
It took 14 days to finally get the board
No commercial gesture was made despite the delays.
I do not recommend

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Response from HawaiiSurf Published on 07/07/2023

Hello Sir, I understand your dissatisfaction regarding this board that had a quality defect from the brand. As soon as we had their agreement, a delivery person came to pick up the board according to your availability and we proceeded to send a new board as soon as the delivery person took charge of it. I am sorry for the delay caused, I hope this new board has brought you satisfaction. I wish you a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 24/05/2023 à 17h59 following a purchase from 13/05/2023

The photo of the item matched the model of this year, but the item received is the model from 2 years ago. So indeed if we check the item code present in the description, it is the old model. But well, non-contractual photos are quite tricky. Average experience as a result.

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Response from HawaiiSurf Published on 26/05/2023

Hello, I am sorry that the item you received does not match the model you ordered, it is an error. This information has been reported to the concerned service and a modification of the visual has been made. I have contacted you directly in your customer area to offer you an adapted solution. I wish you a very good day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/04/2023 à 16h44 following a purchase from 27/03/2023

Overall good, good price, good customer service, but it's a shame that return shipping costs are at our expense when the size is not right...

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Acheteur Vérifié

Published on 26/03/2023 à 11h37 following a purchase from 10/03/2023

Practical site, I find my son's favorite board very quickly.

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Response from HawaiiSurf Published on 26/05/2023

Hello, We are delighted that the Santa Cruz board pleased your son. Hoping he enjoys it to the fullest this summer! Have a very nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/03/2023 à 02h49 following a purchase from 21/02/2023

Can still improve

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Response from HawaiiSurf Published on 15/03/2023

Hello, We thank you for ordering from Hawaiisurf. Your order was delivered within 48 hours. The package was well packed and the products were compliant. You indicated that a sole was missing in the roller you ordered. However, this roller is delivered without a sole as the foam of the boot naturally adapts to the feet. We have still contacted the brand to give you an official response. As you may have noticed, we did our best to provide you with quality service. If you are not satisfied, we invite you to send us suggestions for improvement. Hoping to see you again soon on Hawaiisurf. Have a nice day Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/02/2023 à 13h20 following a purchase from 16/02/2023

I only give 4 stars because of the delivery that was announced to us by the carrier and was not respected

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Response from HawaiiSurf Published on 15/03/2023

Hello, We are sorry again that the carrier did not meet its commitments. Following our phone discussion, we have reported the information to the carrier. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 19/02/2023 à 10h25 following a purchase from 04/02/2023

Everything went perfectly, I would have liked a little note on the choice of equipment

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Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your order suits you. Our team of experts is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm to advise you. You can reach them at 05 33 78 06 00 or by email at: [email protected] Next time, don't hesitate to contact us for personalized advice! The entire Hawaiisurf team wishes you a good day, Tom from Hawaiisurf

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Acheteur Vérifié

Published on 13/02/2023 à 11h44 following a purchase from 02/02/2023

I received my order but I find the shipping costs a bit too high.
A very light swimsuit can fit in an envelope, right?

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Response from HawaiiSurf Published on 23/02/2023

Hello, I hear your dissatisfaction. We have chosen to offer a flat rate that does not take into account the weight or volume of the ordered products. I have still noted your comment and passed it on to the logistics department. Hoping that the swimsuit you ordered pleases you. Don't hesitate to contact me for more information via your customer area. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 11/02/2023 à 19h44 following a purchase from 01/02/2023

Good

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 04/02/2023 à 15h05 following a purchase from 17/01/2023

No problems on the site, I recommend! I don't give 5 stars because it is said to be delivered in 48 hours and I received it in a week.

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Response from HawaiiSurf Published on 23/02/2023

Hello, Thank you for ordering your snowboard on our site. The announced delivery time of 48 hours applies to shipments entrusted to GLS, which handles "standard" packages. The delivery of snowboards requires a specialized carrier for fragile and bulky packages. According to our general sales conditions, this type of package is delivered within 4 to 7 working days depending on your location. I remain available via your customer area for more information. See you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 01/02/2023 à 15h05 following a purchase from 21/01/2023

everything is satisfactory

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Response from HawaiiSurf Published on 23/02/2023

Hello, First of all, thank you for choosing Hawaiisurf to order your gloves. Would you have more information to share with us in order to best meet your expectations? While waiting for your response, I wish you a very nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/01/2023 à 14h19 following a purchase from 18/01/2023

Very satisfied with the site and the products purchased.
I do not give 5 stars but it is independent of the Hawaiisurf site.
I was not completely satisfied with the delivery provided by GLS.
The delivery person did not take the time to ring the bell to deliver the package.
He placed it automatically in the safe place I had suggested in case of absence.
I saw him pass in front of my house while I was in my kitchen...
Not very professional...

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Response from HawaiiSurf Published on 23/02/2023

Hello, First of all, I would like to thank you for your order. I am sorry that the delivery service did not meet your expectations. Please note that when you make a request for instructions such as "leave in a safe place" it takes precedence over the initial delivery request and is considered a new instruction. I will still pass the information on to the delivery service so that improvements can be made. I wish you a pleasant day and hope to see you again soon on our site. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 27/01/2023 à 21h11 following a purchase from 18/01/2023

Very disappointed with the service provided. I ordered a fragile item, and it was delivered to the customer by tossing it over a two-meter gate. I hope the item is not damaged, given the price and fragility of the product. Very disappointed, if the item is not functional, I expect a commercial gesture.

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Response from HawaiiSurf Published on 31/01/2023

Hello, I have noted your message. I apologize for the anomaly encountered with your order. The delivery person in charge of your delivery did not follow the procedure, and I will make sure to report this to our account manager so that a reminder of the procedure is given to the delivery person. I have contacted you via your customer area to get more details about the condition of the jacket received. See you soon. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 22/01/2023 à 16h12 following a purchase from 08/01/2023

Perfect

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf

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Acheteur Vérifié

Published on 20/01/2023 à 07h06 following a purchase from 09/01/2023

No more

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Acheteur Vérifié

Published on 15/01/2023 à 12h23 following a purchase from 01/01/2023

Received quickly!

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf

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Acheteur Vérifié

Published on 12/01/2023 à 18h53 following a purchase from 24/12/2022

The customer service refused to send me a prepaid label to return the rollers that were too small for my son, while they could not offer me a larger size. I had to pay 21.30 euros to return them. I am very disappointed and will not recommend on this site. I have no money to lose like this. Best regards.

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Acheteur Vérifié

Published on 05/01/2023 à 18h00 following a purchase from 22/12/2022

The online image of the product does not match the received item.

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Response from HawaiiSurf Published on 06/01/2023

Hello, Indeed after checking, the sweater that appears on the site is darker and I am sorry for that. Following your message, I see that my colleague Tom has sent you a prepaid return label for you to return it to us. Upon receipt, we will proceed with a full refund of your order. I hope this will not tarnish the trust you have placed in us. I wish you a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/01/2023 à 10h27 following a purchase from 21/12/2022

Navigation is very simple. The site is easy to access and understand, and the items are appealing.

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Response from HawaiiSurf Published on 04/01/2023

Hello, Thank you for your order. We are delighted that the ordered Protest fleece pleases you. Have a great day and see you very soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/01/2023 à 07h47 following a purchase from 18/12/2022

The nitro socks in the photo do not match the photo

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Response from HawaiiSurf Published on 04/01/2023

Hello, I apologize for this anomaly. In order to offer you an appropriate solution, I have contacted you directly via email on your Hawaiisurf account. I look forward to your response. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 30/12/2022 à 09h19 following a purchase from 24/10/2022

Very good responsiveness from the sales service who quickly found the product I was looking for. The only problem was that it was slightly damaged upon arrival...

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Response from HawaiiSurf Published on 04/01/2023

Hello, I am sorry for this anomaly. We sent you a message on 04/11 asking for photos of the packaging in order to handle your complaint and offer you a solution. Unless I am mistaken, our message remains unanswered to this day. Awaiting your response. Good afternoon. Cecilia from Hawaiisurf

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Acheteur Vérifié

Published on 29/12/2022 à 08h39 following a purchase from 16/12/2022

Efficient and pleasant service, I just advise not to get the size wrong, which remains difficult without being able to try. The return service is good, but the return is not covered, which is a shame. So I am quite satisfied.

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Response from HawaiiSurf Published on 04/01/2023

Hello, First of all, thank you for choosing Hawaiisurf to place your order. Being a small family business, we unfortunately cannot cover return shipping costs. However, if an exchange is possible, we cover the shipping costs of the new order. To guide you to the right size, we strive to present size guides to help you find the right fit. If any information is missing, we are available at 05 33 78 06 00 to provide you with answers. I hope the ordered size suits you. Have a great day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/12/2022 à 13h42 following a purchase from 12/12/2022

Order in click and collect, no information on order tracking

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Response from HawaiiSurf Published on 04/01/2023

Hello Madam, Thank you for taking the time to give your feedback. We are always eager to know our areas for improvement. I will make sure to pass your comment to the relevant department so that it can be implemented as soon as possible. The entire Hawaiisurf team hopes that you like your Patagonia cap. Have a great day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/12/2022 à 12h54 following a purchase from 11/12/2022

I managed to order. 2 weeks later I received an email saying that the model was no longer available in stock.
Moreover, the choice of the carrier GLS is not relevant. We don't know when they come.

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Response from HawaiiSurf Published on 04/01/2023

Hello Sir, First of all, I would like to apologize for this anomaly. We had a computer problem that meant we were not aware of this stock error earlier, I am truly sorry. This anomaly has been reported to the relevant department so that it does not happen again. We processed the refund of your order as soon as we received your return and I see that you were able to reorder a new equivalent item. I sincerely apologize again for this anomaly and remain available for any further requests. Hoping to see you again soon. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/12/2022 à 10h07 following a purchase from 07/11/2022

I feel like I was robbed. I thought I was buying a 4/3 and I received a 3/2. They lure you with an interesting price on the product you are looking for and when you get to the reservation moment, they change it for another one. I wasn't vigilant enough and ended up getting caught. Once, not twice!

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Response from HawaiiSurf Published on 29/12/2022

Hello, We are sorry that your experience on our site was not good. Unfortunately, the products in your cart can only be selected by you. However, our customer service remains at your disposal for any request for exchange or product return. The whole Hawaiisurf team wishes you a good day Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/12/2022 à 17h05 following a purchase from 16/07/2022

Some items are defective and the photos do not match the color of the product.

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Response from HawaiiSurf Published on 29/12/2022

Hello, We are sorry that you are not satisfied with the products you ordered. Our customer service is at your disposal for any inquiries related to your order. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/12/2022 à 16h46 following a purchase from 15/12/2022

The trucks should be sold in pairs by default.

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Response from HawaiiSurf Published on 29/12/2022

Hello Nicolas, We are sorry that offering trucks individually does not suit you. We chose to operate this way to give some customers who only want to change one truck the opportunity to buy just one. The entire Hawaiisurf team wishes you a good day.

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Acheteur Vérifié

Published on 24/12/2022 à 16h43 following a purchase from 07/09/2022

My order went well, however my son's order was much less so: a board broke after 2 outings in small waves and the customer service is non-existent, no warranty I would not have ordered from Hawaii surf knowing this

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Response from HawaiiSurf Published on 29/12/2022

Hello, We are sorry that your son's experience was not good. We did our best for the brand to consider your request for after-sales service, however, they concluded that it was not a defect of the board. We remain at your disposal for any further requests on this subject. Have a great day. See you soon Tom from Hawaiisurf

Customer reviews of HawaiiSurf

Summary of reviews

Reviews 1, 2, 3 and 4 stars