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A
Rating: 1 out of 5
1st order received in 24h, Roller too small, so new order, Still not received, It's been 1 month!!!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
The board received does not match the photo on your site!
1)-The nose of the board is different!
2)- the number of layers in red is not there!
3) too little technical information in the description for this longboard.
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1)-The nose of the board is different!
2)- the number of layers in red is not there!
3) too little technical information in the description for this longboard.
Response from HawaiiSurf
Hello, we take your feedback into account and we remain at your disposal for any additional requests.
The Hawaiisurf team
The Hawaiisurf team
A
Rating: 1 out of 5
I contacted you 2 times for the moment without a response for a cap received that is not the cap ordered
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Response from HawaiiSurf
Hello, It seems that you received a product that did not match what was ordered. We have taken the necessary steps and refunded you for the product in question even before receiving the return. We are sorry that the processing took longer than expected. Thank you for your understanding.
A
Rating: 4 out of 5
The size of the received product does not match the size of the ordered product... delivery ok
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A
Rating: 3 out of 5
Few choices on the site and issues with the cart payment
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Response from HawaiiSurf
Hello, We are striving to expand our offer as much as possible. Could you detail the concerned category? Regarding the payment, everything is working currently but feel free to let us know which payment method you encountered a problem with. Thank you, Best regards, Maiana
A
Rating: 4 out of 5
Payment refused, I reordered. Very good products that meet my expectations, excellent packaging and transport, I take away one star because I notice that customer attention could be better. I am confident for a next order.
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A
Rating: 4 out of 5
Excellent delivery within the announced deadlines and corresponding order, thank you
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A
Rating: 4 out of 5
Delivery times respected (48h), board intact, despite no protection in the box ...
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A
Rating: 2 out of 5
I received the board with a paint chip, I was told I would be refunded 10% and receive a 10% discount voucher for the next order. I received the 10% refund but never the discount voucher. Moreover, I did not find the paint chip in the packaging which means that the board was already packaged and sent damaged. In short, I am disappointed...
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Response from HawaiiSurf
Hello,
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.
A
Rating: 4 out of 5
Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.
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A
Rating: 2 out of 5
Easy to place an order, prices are interesting but my credit card payment was refused, I called several times and sent an email and still no response. I am very disappointed!
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Response from HawaiiSurf
Hello, Indeed, your payment was refused. We therefore invited you to reorder via another credit card or another payment method like ONEY or PAYPAL. We hope you managed to place an order. However, do not hesitate to contact us again by email or phone during opening hours. Thank you, Best regards, The Hawaiisurf team
A
Rating: 3 out of 5
The size of the item is too large despite checking the measurements in the reference table. Package reception disappointment: original box completely crushed as it was simply covered with a black plastic film. Waiting for approval for return. An ordering, fitting, and return service would be appropriate in the Paris 14 store when the desired items are not available in-store.
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A
Rating: 4 out of 5
No.
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A
Rating: 4 out of 5
waiting for delivery on date
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A
Rating: 2 out of 5
jacket ordered on a Saturday, on Wednesday I send a message no response so on Friday still having received nothing I contact customer service who tells me they left a message on my mobile, message never received because the number was wrong but well in my customer account !!!!
stock error they did not have the ordered jacket
it would have been nice to send me an email to tell me, because in the meantime I bought the matching pants so conclusion wasted time and pants on my hands
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stock error they did not have the ordered jacket
it would have been nice to send me an email to tell me, because in the meantime I bought the matching pants so conclusion wasted time and pants on my hands
Response from HawaiiSurf
Hello, the voicemail was indeed left on Thursday at 10:04 AM by our customer service. We apologize for the incorrect number collected. This product was indeed in stock error, so we offered you an exchange or refund and your refund is now effective.
Thank you for your interest,
We remain at your disposal for any questions.
Best regards,
The HawaiiSurf team
Thank you for your interest,
We remain at your disposal for any questions.
Best regards,
The HawaiiSurf team
A
Rating: 1 out of 5
package never delivered, very disappointed by the lack of communication from Hawaii Surf.
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Response from HawaiiSurf
Hello, we have sent you a sworn statement of non-receipt of the package. Indeed, a dispute has been opened with GLS and we are asking them to get back to you quickly regarding this lost package. Thank you,
Best regards,
The HawaiiSurf team
Best regards,
The HawaiiSurf team
A
Rating: 4 out of 5
Easy to order, I hope to be satisfied with the skateboard
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A
Rating: 3 out of 5
The delivery turned out to be laborious.
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A
Rating: 4 out of 5
Fast and careful shipping.
Product conforms to the description.
Interesting price.
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Product conforms to the description.
Interesting price.
A
Rating: 4 out of 5
Everything was perfect, however the color of the skateboard was not the right one, which is not very important.
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A
Rating: 4 out of 5
Package received on time and perfectly matching good quality, ps: small error on some nuts in accessories nothing serious in the process of resolution thank you
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A
Rating: 1 out of 5
The return policy is very poor and unacceptable to today's standards. I had to wait more than 5 months to get my refund. I'm never ordering again at HawaiiSurf because of bad customer service.
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A
Rating: 2 out of 5
The surf ordered at the beginning of December was supposed to arrive for Christmas, it is January 4th and still no surf in sight!!!!! When selling a product, have the courage TO ANNOUNCE THE DELAYS!!!!!!!
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A
Rating: 1 out of 5
1st order canceled after 1 month by hawaiisurf. After various surprises. I am still waiting for the refund for this one... 2nd order ok but minimal packaging... 1 simple box for a board. After several emails, no response for the refund. In short... I was planning to make several purchases, it's not looking good.
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Response from HawaiiSurf
Hello, We acknowledge your review. We tried to reach you by phone. The refund for your order was made on 30/12. We remain at your disposal for any questions and apologize for the delivery delay during this holiday period. Thank you, Best regards, The HawaiiSurf team.
A
Rating: 4 out of 5
I struggled to find how to refine my order with the size of the rollers. It's a gift and it's not easy to take the risk of getting it wrong...
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A
Rating: 1 out of 5
Very dissatisfied
Impossible to order online
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Impossible to order online
Response from HawaiiSurf
Hello,
Indeed, we had a computer bug during that day, several products could not be added to the cart, the issue was resolved within 24 hours. You can now reorder the product of your choice.
Thank you,
Best regards,
The HawaiiSurf team
Indeed, we had a computer bug during that day, several products could not be added to the cart, the issue was resolved within 24 hours. You can now reorder the product of your choice.
Thank you,
Best regards,
The HawaiiSurf team
A
Rating: 4 out of 5
good selection of equipment meeting my expectations
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A
Rating: 4 out of 5
good presentation
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A
Rating: 1 out of 5
After a slightly slow shipment, a very complicated delivery... it's not the right product... The store made a mistake... impossible to reach them.
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Response from HawaiiSurf
Hello, We have just become aware of your review. Indeed, during this period, the delays have been somewhat extended. However, we have just left you a voicemail regarding the receipt of a wrong product. We apologize for this inconvenience and ensure that you can return the product to us. Thank you, Best regards, The HawaiiSurf team
A
Rating: 4 out of 5
Really good, quick and easy order to make! The only downside is that my card, although MasterCard, could not be accepted for payment in 3 installments!
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A
Rating: 4 out of 5
Good shop, the site is well made, unfortunately we find fewer and fewer parts for Quads. One star less considering this.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Delivery made within the deadlines. Board conforms to the description of the site.
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A
Rating: 4 out of 5
Great service, great products. Only downside, the temporary shop that doesn't allow you to see everything. We can't wait to see the future one!
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A
Rating: 4 out of 5
very good site
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Not disappointed, very good site
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A
Rating: 4 out of 5
Perfect order, the item seems to be of good quality, very satisfied! Delivery to a pickup point would be a plus to save on shipping costs...
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Fortunately, I was able to reach someone directly to fix the issue, because if I hadn't called, twice, I would still be waiting for my order!! Aside from this big detail, order in 48h.
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