Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 177 published reviews
5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
Order and delivery top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Clear, fast, very competitive prices, quality order tracking
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2019
A week to receive the parcel, a bit long, but well there was a public holiday!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2019
You sell and deliver non-compliant products: the bindings I ordered are a limited series delivered in a cooler: you sent them to me without the cooler and especially without warning: I will have to go to the Post Office to resend them to you! I have about twenty boards and just as many bindings mostly Union and limited series... your delivery is worthless: a limited series is a set!!! And when I point this out, I am basically told that if I am not happy, I can resend them and then I have to ask how I will be reimbursed for the shipping costs!!!! I have already ordered from your site: I paid for a pair of boots twice the price due to a connection problem and when I reported it, it was such a mess that I abandoned the idea of reimbursement... however, I must recognize a linear aspect: your accounting department is like your shipping department and your sales department....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
Serious and fast service. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
As always, very well received, advised, and impeccable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Very practical, and the products are cheaper compared to other sites during the promotion
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Very nice and pleasant seller.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
Great, as usual! Good advice, a nice team, attentive and always ready to help. I recommend 1000%
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Nothing to say, order arrived in 2 working days, it's great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Effective and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
Great customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
Very good, nothing to say, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
THANK YOU HAWAII SURF PACKAGE WELL RECEIVED NO PROBLEM.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2019
The 48h delivery took 5 days.
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Response from HawaiiSurf
Hello, you placed an order on Friday the 3rd. Your order was prepared by our service the same day. The weekend, the carriers do not work (as stated in the T&Cs, the delivery time concerns working days, so excluding weekends and public holidays). Your package was therefore taken care of on the first working day of the week, which is Monday. As you know, this Wednesday, May 8th was a public holiday, the carriers do not work that day (we do, but we are not carriers). So if we recap, with an order on Friday the 3rd, the package was taken care of the next day (Monday since the weekend the carriers are off), and delivered on the 9th, which is 3 days after the order, not 5 days. Indeed, there was a delay due to the public holiday on Wednesday, May 8th, we apologize for that but unfortunately Hawaiisurf cannot override the dictates of public holidays. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
apart from my misreading of delivery times everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2019
fast delivery and customer service at your disposal
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
Nothing to report. Product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Order corresponds to what I was expecting and perfect delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Order received on time and as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Nothing to complain about, excellent really whether in terms of communication or in terms of deadlines and product quality, I am totally satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
Very good site, offering relevant products and packs. Quick and efficient advice service on Messenger. Fast shipping and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Nothing to say. Satisfied with my purchase and the delivery time. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
Always satisfied with Hawaiisurf. Just a remark, no email indicating the availability of the package at the relay point. Very happy with the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2019
Very accommodating
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
I did not like the experience I had during my order. First, the tracking link for my order did not work, it was not sent to me a second time even after I asked, then I was not notified of the arrival of my parcel at the pickup point and finally I did not receive the free grip that is supposed to be provided with the purchase of a board. If you want to buy skate products, I advise you to buy from another site.
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Response from HawaiiSurf
Hello, regarding the tracking link for the parcel, it sometimes bugs a bit but that only comes from DPD and not from our platform. Then regarding the deposit of your parcel and where you were not notified, that too is the responsibility of DPD as they should send you a text when it is at the pickup point. Regarding the grip, it is indeed an error on our part and I apologize for that. Did you speak to someone on the phone so we can send you one for free? Regarding the problem related to DPD, we will pass on the information you gave us. Remaining at your disposal. Best regards, Claude
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
Perfect. The Yow Packs arrived yesterday. No problems with the order or delivery. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2019
Everything is ok.. fast, efficient..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2019
Lack of certain precision regarding a size guide depending on brands, the number of wheels in a set, details on possible returns
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2019
Delivery in 48 hours, the package was perfect. Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Excellent welcome and valuable advice to find the perfect gear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
A box would be preferable as packaging... other than that, NICKEL!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2019
Perfect and good responsiveness to messages. Highly recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2019
Items received exactly matching the description of the ads, received quickly and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Very satisfied... always on top... thank you for your professionalism.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Nothing to report, everything went well
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