Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 5 stars

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Oscar F.

Published on 08/05/2025 à 16h37 following a purchase from 23/04/2025

Very good

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Gabarret S.

Published on 08/05/2025 à 16h02 following a purchase from 29/04/2025

Perfect, fast and careful shipping, item compliant

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Gabarret S.

Published on 08/05/2025 à 15h59 following a purchase from 22/04/2025

Items prepared with care, fast shipping, very good customer service, product as described, Juliette was great and answered every question. I will definitely recommend.

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Franck F.

Published on 05/05/2025 à 17h38 following a purchase from 19/04/2025

Promotional price. Fast delivery. Fully satisfied.

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Alexandre J.

Published on 05/05/2025 à 15h52 following a purchase from 21/04/2025

Great

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Xavier L.

Published on 04/05/2025 à 15h51 following a purchase from 23/04/2025

Order delivered quickly. The skim board is very nice and matches the description.

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Renaud G.

Published on 03/05/2025 à 20h55 following a purchase from 23/04/2025

Perfect, simple, fast, great. Thank you

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Guillaume G.

Published on 02/05/2025 à 06h58 following a purchase from 21/04/2025

Lack of eco-friendly alternatives in the proposed products.

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Eric B.

Published on 01/05/2025 à 15h41 following a purchase from 19/04/2025

Regular customer in St Jean de Luz. A bit disappointed by the closure of Jalday. Compensation through online orders for known products.

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Leo R.

Published on 30/04/2025 à 09h14 following a purchase from 16/04/2025

Order went smoothly, delivery on time and top customer service

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Louise M.

Published on 29/04/2025 à 22h39 following a purchase from 13/04/2025

On time and efficient

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Gregory C.

Published on 28/04/2025 à 15h50 following a purchase from 13/01/2025

All good very well

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Candice G.

Published on 28/04/2025 à 13h54 following a purchase from 01/03/2025

Very well thank you to Juliette for her advice

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Christophe P.

Published on 27/04/2025 à 14h25 following a purchase from 17/04/2025

Great

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Kevin F.

Published on 25/04/2025 à 11h36 following a purchase from 15/04/2025

Package received quickly. No issues with the ordered skateboard, I needed their support which was very responsive.

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Sandrine D.

Published on 25/04/2025 à 11h27 following a purchase from 12/04/2025

Everything went well, fast delivery and product perfect!

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Romuald R.

Published on 23/04/2025 à 21h49 following a purchase from 30/03/2025

It would be nice to have a confirmation of the receipt of the item when returning

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Bruno M.

Published on 23/04/2025 à 12h55 following a purchase from 04/04/2025

Very good

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Jean-François S.

Published on 20/04/2025 à 16h07 following a purchase from 05/04/2025

One of the two products arrived with a security tag forcing me to struggle to return it with a carrier that only existed at a distant pickup point from my home. The least they could have done was to immediately send me the product without the security tag at the same time as giving me a way to return the product. But no! Not content with messing up this shipment, HS did not trust me and therefore 15 days after receiving my order, I still have not received my product: this is LAMENTABLE

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Eurico R.

Published on 17/04/2025 à 20h40 following a purchase from 07/04/2025

Very good site, there are plenty of things that can't be found elsewhere, order received super quickly

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Sauveur M.

Published on 17/04/2025 à 13h48 following a purchase from 07/04/2025

Very responsive company!! Very professional, impeccable staff, good welcome

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Lise M.

Published on 17/04/2025 à 10h57 following a purchase from 04/04/2025

Fast and efficient!

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Pierre B.

Published on 13/04/2025 à 10h09 following a purchase from 02/04/2025

I couldn't receive my order because there was no stock and on the ad I could order.. not very professional.

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Martin L.

Published on 12/04/2025 à 14h27 following a purchase from 02/04/2025

Perfect

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Dimitri H.

Published on 11/04/2025 à 13h28 following a purchase from 28/03/2025

Fast delivery and in accordance with my order, I recommend it sportingly

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Kieren M.

Published on 08/04/2025 à 09h51 following a purchase from 25/03/2025

Good fast shipping

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Solène A.

Published on 07/04/2025 à 12h30 following a purchase from 28/03/2025

Perfect. My order was processed super quickly and the store even called me for a small bug. Very professional. I highly recommend!

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Abdoulmagide D.

Published on 03/04/2025 à 17h53 following a purchase from 23/03/2025

Product conforms to the description and fast shipping

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Geoffrey M.

Published on 03/04/2025 à 12h30 following a purchase from 20/03/2025

Very satisfied.

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Guy T.

Published on 03/04/2025 à 10h24 following a purchase from 23/03/2025

Nice price, reasonable delay. Shipping costs are still significant...

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Romuald R.

Published on 02/04/2025 à 17h19 following a purchase from 21/03/2025

Very good

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Franck L.

Published on 02/04/2025 à 15h55 following a purchase from 23/03/2025

Fast delivery and product meets my expectations. I recommend

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Nicolas V.

Published on 02/04/2025 à 11h20 following a purchase from 19/03/2025

very good and fast

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Robin C.

Published on 01/04/2025 à 12h36 following a purchase from 07/03/2025

Juliette from Hawaii surf advice is very responsive.

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Arnaud F.

Published on 31/03/2025 à 09h23 following a purchase from 18/03/2025

Fast and serious. I recommend this seller.

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Martin C.

Published on 30/03/2025 à 21h42 following a purchase from 14/03/2025

perfect

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Candice G.

Published on 30/03/2025 à 14h37 following a purchase from 12/03/2025

Very good advice on the phone and customer follow-up

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Bastian W.

Published on 30/03/2025 à 13h12 following a purchase from 20/03/2025

Item perfect, super fast delivery

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Franck S.

Published on 29/03/2025 à 15h33 following a purchase from 19/03/2025

Great service I recommend.

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Beltran Y.

Published on 28/03/2025 à 08h58 following a purchase from 16/03/2025

Great team: shipping the next day and ultra-responsive management of an error for which I was responsible myself. Clearly, I will look for future purchases.

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