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A
Rating: 5 out of 5
Good
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 177 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 3 out of 5
Hello, item ok but communication problem with delivery to relay point. Delay exceeded and reminder SMS before the initial SMS!!! Too bad.
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A
Rating: 5 out of 5
a dynamic and super efficient team! I highly recommend
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A
Rating: 3 out of 5
Torn packaging and grossly taped, for a Christmas gift it's very average. Response to the email regarding the delivery location received once the package was delivered... Not very useful then. Nevertheless, fast and compliant delivery.
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A
Rating: 5 out of 5
Fast and compliant delivery. Very good price as well. I recommend.
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A
Rating: 5 out of 5
Compliant with what I ordered, happy with fast delivery, great
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A
Rating: 5 out of 5
Delivered less than 24 hours after the order. Amazon better watch out! This is my first order with them but I recommend
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A
Rating: 5 out of 5
Perfect as with every order
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A
Rating: 5 out of 5
The shop Hawaiisurf, the sliding sports store, has a very good reputation with a variety of choices and 24-hour shipping! I recommend
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A
Rating: 5 out of 5
surely effective
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A
Rating: 5 out of 5
Ski shoes ordered on Tuesday evening, received on Thursday morning! All compliant, thank you!!
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A
Rating: 5 out of 5
very well made site, and fast shipping
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A
Rating: 5 out of 5
Very good site and very responsive
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A
Rating: 5 out of 5
Great, I found the sweatshirt I was looking for on their site! No issues with delivery You can order with your eyes closed
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A
Rating: 5 out of 5
very good, fast delivery
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A
Rating: 3 out of 5
the card payment page did not work for several days, the Hawaiisurf team or their IT provider had difficulties resolving the problem which was unstable. My purchase was therefore delayed by a week, I did not receive any commercial gesture, especially since the item saw its price drop the day after my order. The carrier (DPD) never informed me of the delivery of the product to the relay point, the tracking number was unknown.
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A
Rating: 5 out of 5
Order processing and fast delivery Product delivered as expected
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A
Rating: 3 out of 5
Problem with the validity of gift vouchers, problem with order tracking (no automatic return, unidentified package)
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A
Rating: 5 out of 5
very good site, clear and with good discounts to grab
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A
Rating: 5 out of 5
thank you
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A
Rating: 5 out of 5
Fast delivery, well-packaged and compliant product. The staff is very good advice
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
fast and serious
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A
Rating: 5 out of 5
Quality price report ++
Fast delivery
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Fast delivery
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 2 out of 5
Fast delivery but I doubt that the item was checked before shipping
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Response from HawaiiSurf
Hello,
Thank you for your feedback, did you notice a defect on the jacket? Or are we missing 3 points out of 5 for an unfounded doubt?
Best regards
Romain
HAWAIISURF
Thank you for your feedback, did you notice a defect on the jacket? Or are we missing 3 points out of 5 for an unfounded doubt?
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Nothing to say. Order received quickly and in very good condition. Package well packaged.
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A
Rating: 5 out of 5
Fast, efficient, order as expected.
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A
Rating: 5 out of 5
I am very satisfied with your site. Unfortunately for me, I made a mistake in my order. I will return the product and order the correct item. Hoping the refund won't take too long. Best regards. B.Masset
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Response from HawaiiSurf
hello
sorry for this late response but we no longer had access to our account.
the refund period is 15 days from the date of receipt of your package.
best regards
sorry for this late response but we no longer had access to our account.
the refund period is 15 days from the date of receipt of your package.
best regards
A
Rating: 5 out of 5
Products available at the best prices. Top!
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A
Rating: 5 out of 5
Great site, very interesting prices, fast delivery, Did not receive any sms or email from the delivery person to inform that the package had arrived.
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A
Rating: 5 out of 5
Product as described, fast delivery.
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A
Rating: 5 out of 5
very well packaged order, deadline respected.
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A
Rating: 5 out of 5
A lot of choice and fast shipping!
Top
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Top
A
Rating: 5 out of 5
Fast and no issues. Product meets expectations, to recommend!!
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A
Rating: 5 out of 5
Top service
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A
Rating: 5 out of 5
Very professional site, clear and simple interface. Fast shipping and product completely as described.
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A
Rating: 1 out of 5
Impossible to correctly note my address: my package is not delivered. No message to inform me.
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Response from HawaiiSurf
Hello,
Indeed, as seen online, the address was for unknown reasons, separated into two. We have done what is necessary to make the package available as soon as possible when you return to our services.
The address has been corrected on your account and will not cause problems for future deliveries, a refund of your shipping costs is in progress.
Best regards
Romain
HAWAIISURF
Indeed, as seen online, the address was for unknown reasons, separated into two. We have done what is necessary to make the package available as soon as possible when you return to our services.
The address has been corrected on your account and will not cause problems for future deliveries, a refund of your shipping costs is in progress.
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Cool!! Precise, fast, correct prices!!
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