Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 16/08/2018 à 10h25 following a purchase from 08/08/2018

Very fast, even in August!!

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Acheteur Vérifié

Published on 16/08/2018 à 06h51 following a purchase from 26/07/2018

product error

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Response from HawaiiSurf Published on 23/08/2018

Hello, We currently have no feedback or email regarding your order, what was the error on your order? Best regards, Romain, HAWAIISURF

Acheteur Vérifié

Published on 15/08/2018 à 18h15 following a purchase from 10/08/2018

no news from the site after 5 days, order status still in preparation. while delivery was scheduled for the 14th or 15th. no tracking very disappointed especially since it was for my birthday on the 14th and that's why I ordered on Friday before 3 PM. the next day - 15% available on the site! so big disappointment.

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Response from HawaiiSurf Published on 23/08/2018

Hello, We apologize for the delay on your order, the order was prepared on the 11th for departure on the 13th and delivery on the 14th, however, the drivers did not come to pick up our orders on Monday. We were then closed from the 12th to the 16th, which is why we could not get back to you before the 16th. We indeed had a promo code for the duration of our closure, which started the next day, and of course, that was not related to your order. Promo code that was applied to your order. Best regards, Romain, HAWAIISURF

Acheteur Vérifié

Published on 15/08/2018 à 09h39 following a purchase from 03/08/2018

good products

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Acheteur Vérifié

Published on 14/08/2018 à 21h54 following a purchase from 08/08/2018

FAST AND COMPLIANT DELIVERY

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Acheteur Vérifié

Published on 14/08/2018 à 16h14 following a purchase from 08/08/2018

Hello, I ordered a size 38 and you sent me a 42.5, this is not normal.

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Response from HawaiiSurf Published on 23/08/2018

Hello,
Unfortunately, there was a labeling error on the pair of shoes and we apologize for that. We have received and processed your return and refund.
We apologize for this labeling error.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 14/08/2018 à 13h45 following a purchase from 10/08/2018

Order compliant and processed very quickly, I am very happy with the delivery times, top-notch.

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Acheteur Vérifié

Published on 14/08/2018 à 13h43 following a purchase from 10/08/2018

2nd order placed on Hawaiisurf and always delighted with the speed of order processing.

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Acheteur Vérifié

Published on 14/08/2018 à 13h08 following a purchase from 09/08/2018

very fast, very interesting price, perfect

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Acheteur Vérifié

Published on 14/08/2018 à 09h54 following a purchase from 07/08/2018

I received my package very quickly and complete. Very satisfied.

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Acheteur Vérifié

Published on 14/08/2018 à 04h31 following a purchase from 07/08/2018

It's a store I didn't know. My son who often searches the internet found it and told me about it right away because it's not easy for him who loves urban sliding sports to find a pair of skates in size 47. He is very tall for 17 and a half (1.86 m). Anyway, he is happy with these skates.

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Acheteur Vérifié

Published on 13/08/2018 à 20h14 following a purchase from 09/08/2018

Fast shipping......product meets my expectations....thank you Hawaii Surf

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Acheteur Vérifié

Published on 13/08/2018 à 18h44 following a purchase from 08/08/2018

Nothing to report, fast delivery and product as described.

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Acheteur Vérifié

Published on 13/08/2018 à 13h10 following a purchase from 09/08/2018

Competitive price, ultra-fast delivery times.

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Acheteur Vérifié

Published on 13/08/2018 à 12h35 following a purchase from 19/07/2018

Next day delivery is promised for any order placed before 2 PM.....I ordered my rollers on Thursday at 11 AM....I should have received them on Friday....I needed them for the weekend. The rollers finally arrived on Tuesday. Additionally, the white plastic part of the rollers is yellowed :(

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Acheteur Vérifié

Published on 13/08/2018 à 08h08 following a purchase from 29/07/2018

Very good

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Acheteur Vérifié

Published on 12/08/2018 à 20h00 following a purchase from 08/08/2018

Top timing!

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Acheteur Vérifié

Published on 12/08/2018 à 12h29 following a purchase from 08/08/2018

Fast, efficient, and super price (pair of skis at -50% in summer). Awesome!

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Acheteur Vérifié

Published on 12/08/2018 à 12h05 following a purchase from 07/08/2018

Very fast and professional!

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Acheteur Vérifié

Published on 12/08/2018 à 11h30 following a purchase from 31/07/2018

Reliable supplier of inline skates and spare parts. Online orders are delivered quickly and efficiently. I can highly recommend HawaiiSurf.

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Acheteur Vérifié

Published on 12/08/2018 à 00h28 following a purchase from 08/08/2018

Serious site. Fast and careful shipping

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Acheteur Vérifié

Published on 11/08/2018 à 10h09 following a purchase from 06/08/2018

Perfect, nothing to say, very responsive

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Acheteur Vérifié

Published on 11/08/2018 à 09h25 following a purchase from 18/07/2018

Ultra-fast shipping. Perfect

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Acheteur Vérifié

Published on 11/08/2018 à 08h12 following a purchase from 06/08/2018

Clear site often offering promotions on skate gear. The only downside is the grip that comes with the board. It is of poor quality.

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Acheteur Vérifié

Published on 09/08/2018 à 04h41 following a purchase from 05/08/2018

Well packaged product, arrived on the scheduled day, nothing to say. I am very satisfied and will regularly return to this site

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Acheteur Vérifié

Published on 08/08/2018 à 13h09 following a purchase from 29/07/2018

Super fast delivery and top-notch material, thank you

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Acheteur Vérifié

Published on 08/08/2018 à 00h20 following a purchase from 29/07/2018

Perfect

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Acheteur Vérifié

Published on 07/08/2018 à 22h54 following a purchase from 29/07/2018

Received with a bit of delay but even more beautiful than in the photo, perfect. Very nice finish

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Acheteur Vérifié

Published on 07/08/2018 à 10h29 following a purchase from 31/07/2018

Received quickly but did not receive the right sneakers...not the right color.

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Acheteur Vérifié

Published on 06/08/2018 à 23h22 following a purchase from 02/08/2018

No bad surprises. ... everything was perfect.

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Acheteur Vérifié

Published on 06/08/2018 à 21h18 following a purchase from 02/08/2018

Super fast.

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Acheteur Vérifié

Published on 06/08/2018 à 20h33 following a purchase from 02/08/2018

Cool

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Acheteur Vérifié

Published on 06/08/2018 à 17h26 following a purchase from 18/07/2018

Product in stock on the site, but not in reality, waste of time, lack of seriousness

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Response from HawaiiSurf Published on 23/08/2018

Hello, We apologize for your order however we contacted you within 24 hours following your order to inform you and offer you an exchange or a refund. The goal is not to waste your time. Unfortunately, during sales periods we have a lot of traffic and customers who are not necessarily conscientious who push on the products or 'offer them' without our knowledge. As a result, like all sellers with a physical store, there are stock errors or defective products found. Best regards, Romain HAWAIISURF

Acheteur Vérifié

Published on 06/08/2018 à 16h05 following a purchase from 31/07/2018

Good phone advice on the choice of the product I purchased!

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Acheteur Vérifié

Published on 06/08/2018 à 09h31 following a purchase from 01/08/2018

Fast delivery, top product!

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Acheteur Vérifié

Published on 05/08/2018 à 19h34 following a purchase from 01/08/2018

Well-made helmet, nice, fits well on the head, ideal size, seems sturdy, I recommend

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Acheteur Vérifié

Published on 05/08/2018 à 18h56 following a purchase from 11/07/2018

Really good

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Acheteur Vérifié

Published on 05/08/2018 à 13h11 following a purchase from 01/08/2018

Perfect

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Acheteur Vérifié

Published on 05/08/2018 à 10h13 following a purchase from 31/07/2018

Order placed on Tuesday and received on Thursday! Speed and efficiency! Nothing more to say :)

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Acheteur Vérifié

Published on 05/08/2018 à 09h32 following a purchase from 31/07/2018

Order received 2 days later. Package well wrapped. Package tracking available on the site via email and SMS. Everything is perfect. I recommend with my eyes closed. Thank you very much.

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