Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 01/03/2018 à 08h42 following a purchase from 22/02/2018

Fast and serious. Compliant with the order.

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Acheteur Vérifié

Published on 28/02/2018 à 22h27 following a purchase from 07/02/2018

Poor stock management! Having a small budget and attracted by the site, I ordered a model that I liked, in the end, I waited a week for an order that would never arrive and I discovered it because I called the store to find out that they no longer have the model... so no order tracking and a waiting and disappointed customer. No compensation either. They advised me to request a refund as they could not match the initial offer. So disappointed.

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Response from HawaiiSurf Published on 10/03/2018

Hello Sir, We would like to apologize for this lack of follow-up and this stock error. It happens that some old products are in stock error due to their age. Unfortunately, we could not offer you a product at the same price because it was an item from an old collection with a -70% discount, which is €21 for a pair of SUPRA, which is a golden offer. The brands we offer are well above this price and without a discount, it is impossible to get shoes from this brand for less than €25. We invite you to check our site during the next sales and look among our old collections to stay within your budget. We will strive not to make mistakes in our stocks again. Have a good weekend. Best regards, Kevin VPC

Acheteur Vérifié

Published on 28/02/2018 à 12h58 following a purchase from 24/02/2018

Good reception, product availability very quick! I was able to pick up my coat within 2 hours of my order.

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Acheteur Vérifié

Published on 28/02/2018 à 11h23 following a purchase from 24/02/2018

Excellent

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Acheteur Vérifié

Published on 27/02/2018 à 22h49 following a purchase from 21/02/2018

Very good

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Acheteur Vérifié

Published on 27/02/2018 à 21h17 following a purchase from 23/02/2018

Order with in-store pickup. Arrived at the store, the product was missing. They offered me a higher-end and more expensive item for which I had to pay nothing extra. So even if there was a small hiccup, I left very happy!

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Acheteur Vérifié

Published on 27/02/2018 à 18h58 following a purchase from 22/02/2018

Very fast delivery and in good condition.

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Acheteur Vérifié

Published on 27/02/2018 à 12h07 following a purchase from 20/02/2018

Fast delivery, well packaged, keep it up

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Acheteur Vérifié

Published on 27/02/2018 à 05h50 following a purchase from 22/02/2018

Ordered Thursday evening received Saturday morning just perfect!

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Acheteur Vérifié

Published on 26/02/2018 à 23h27 following a purchase from 21/02/2018

Awesome service. Will recommend and definitely shop again :)

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Acheteur Vérifié

Published on 26/02/2018 à 16h54 following a purchase from 22/02/2018

Very good and fast delivery!

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Acheteur Vérifié

Published on 26/02/2018 à 15h25 following a purchase from 22/02/2018

Order received within 48 hours. Well packaged. Conforms to my expectations. Easy to navigate site, clear in the description of items. I recommend this seller.

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Acheteur Vérifié

Published on 26/02/2018 à 12h13 following a purchase from 18/02/2018

Delivery scheduled for last week, still nothing received: no email, no SMS, and of course no order!

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Response from HawaiiSurf Published on 01/03/2018

Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 26/02/2018 à 10h20 following a purchase from 19/02/2018

Fast and careful shipping. Service up to standard.

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Acheteur Vérifié

Published on 26/02/2018 à 08h17 following a purchase from 20/02/2018

Very reliable site, impeccable service quality, very attentive and relevant comments. I have been ordering from them for 10 years and have never had to complain.

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Acheteur Vérifié

Published on 26/02/2018 à 07h37 following a purchase from 18/02/2018

Perfect shipment, fast and well packed.

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Acheteur Vérifié

Published on 26/02/2018 à 06h22 following a purchase from 20/02/2018

The order has still not arrived!!!

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Acheteur Vérifié

Published on 25/02/2018 à 23h24 following a purchase from 22/02/2018

Great

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Acheteur Vérifié

Published on 25/02/2018 à 19h02 following a purchase from 21/02/2018

Packaging of the package and speed nothing to say, just no updates on the package tracking on the Hawaïsurf site. Delivery scheduled for February 22, then the 27, and finally the 23.

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Acheteur Vérifié

Published on 25/02/2018 à 17h53 following a purchase from 21/02/2018

Perfect for thirty years :)

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Acheteur Vérifié

Published on 25/02/2018 à 17h47 following a purchase from 05/02/2018

Perfect

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Acheteur Vérifié

Published on 25/02/2018 à 14h35 following a purchase from 07/02/2018

A lot of choices

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Acheteur Vérifié

Published on 25/02/2018 à 14h09 following a purchase from 21/02/2018

Super fast shipping, impeccable packaging. Nothing to complain about, top Hawaïsurf.

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Acheteur Vérifié

Published on 25/02/2018 à 09h31 following a purchase from 14/02/2018

Good choice of gear, appreciable promotions on high-end (rare). Surf received the next day (order placed in the morning) and well packaged.

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Acheteur Vérifié

Published on 25/02/2018 à 08h49 following a purchase from 21/02/2018

The site is very useful, it gives you what you need to know and the price is very competitive, thanks for my new Rollerblade

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Acheteur Vérifié

Published on 25/02/2018 à 07h03 following a purchase from 18/02/2018

Good shop. Good deal. The sellers are cool.

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Acheteur Vérifié

Published on 24/02/2018 à 23h45 following a purchase from 20/02/2018

Unique but a bit expensive

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Acheteur Vérifié

Published on 24/02/2018 à 18h44 following a purchase from 20/02/2018

Very competent, the phone service kindly explains the procedure to follow online when you are not very alert to this ordering method.

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Acheteur Vérifié

Published on 24/02/2018 à 12h44 following a purchase from 19/02/2018

Very good, fast.

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Acheteur Vérifié

Published on 24/02/2018 à 10h31 following a purchase from 06/02/2018

Very good

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Acheteur Vérifié

Published on 23/02/2018 à 18h58 following a purchase from 19/02/2018

Fast shipping, thank you.

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Acheteur Vérifié

Published on 23/02/2018 à 17h22 following a purchase from 03/02/2018

Super light suit for waters at 8°C

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Acheteur Vérifié

Published on 23/02/2018 à 14h38 following a purchase from 15/02/2018

Very fast

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Acheteur Vérifié

Published on 23/02/2018 à 14h34 following a purchase from 15/02/2018

Very good and that's it!

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Acheteur Vérifié

Published on 22/02/2018 à 17h39 following a purchase from 17/02/2018

Order delivered on time. Great. I unpack to try the size and there.... Bad surprise. The quick tightening cord of the shoe is detached from the handle. I ask customer service to contact me to know the procedure please. You have my contact details. Best regards. LG Jérôme.

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Response from HawaiiSurf Published on 01/03/2018

Hello Sir,
We tried to contact you by phone and left you a voicemail indicating the procedure for managing the after-sales service.
You just need to send us a photo by email at [email protected] so that we can assess the damage and contact the supplier to see if a repair is possible or if an exchange is necessary.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 22/02/2018 à 17h06 following a purchase from 18/02/2018

Fast, well packaged.

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Acheteur Vérifié

Published on 22/02/2018 à 11h45 following a purchase from 16/02/2018

Simple order. Reactive shipping.

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Acheteur Vérifié

Published on 22/02/2018 à 05h12 following a purchase from 07/02/2018

Easy to use and beautiful

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Acheteur Vérifié

Published on 21/02/2018 à 21h23 following a purchase from 17/02/2018

That's good!

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Acheteur Vérifié

Published on 21/02/2018 à 20h46 following a purchase from 16/02/2018

Very good, I recommend!

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