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A
Rating: 3 out of 5
No delivery tracking up to date.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Package arrived in just 2 days. Very well protected. The size is perfect - no bad surprises like often with sports shoes, I ordered a 38 which is neither too big nor too small. The skates are of good quality, very good quality/price ratio.
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A
Rating: 5 out of 5
Fast and careful shipping!!
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A
Rating: 5 out of 5
Very satisfied. Fast delivery and unbeatable price with the promotional code.
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A
Rating: 5 out of 5
Package received quickly, well packaged. Item conforms to the description. Nothing to complain about.
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Rating: 5 out of 5
Everything is perfect, product and especially speed of delivery.
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A
Rating: 5 out of 5
Nothing to complain about, perfect!
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A
Rating: 2 out of 5
I don't know if vacuuming, tidying up clothes or even chatting with colleagues is more important than advising a customer who is ready to buy a coat. Your website is more pleasant than your store.
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Response from HawaiiSurf
Hello, We are sorry if you were disappointed with the welcome in the store, unfortunately as noted in your message we have to take care of everything in the store, and we also have different departments so the seller in the roller or surf department may not necessarily be able to help you more than that with a technical garment, however I am surprised that we did not advise you or look for a competent colleague because we were busy. Can you describe the seller you approached? Did he respond poorly to you? Best regards, Romain HAWAIISURF
A
Rating: 5 out of 5
Top!
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A
Rating: 3 out of 5
The site is very good, but super disappointed that the jacket ordered does not quite match the photo on the site.
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A
Rating: 2 out of 5
I asked to address the order to Mrs. Warin in Bergerac; and it is addressed to Pugnet Eliane, will this order be given to my daughter?
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Response from HawaiiSurf
Hello,
She will be able to pick up the package by presenting a copy of your ID, either physically or a readable scan or photo on a smartphone is not a problem.
For security reasons, we cannot change the names of pickups in relay, through which means did you make your request?
Best regards
Romain
HAWAIISURF
She will be able to pick up the package by presenting a copy of your ID, either physically or a readable scan or photo on a smartphone is not a problem.
For security reasons, we cannot change the names of pickups in relay, through which means did you make your request?
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Everything is in accordance with what was planned. The package even arrived a day earlier, no bad surprises. Fully satisfied.
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A
Rating: 5 out of 5
Fast
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A
Rating: 5 out of 5
Nothing to say, order on time and impeccable quality!
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A
Rating: 5 out of 5
Like a very good site, but I won't forget to mention to visit the shop which is great too with a very good team that listens and is very professional
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A
Rating: 5 out of 5
Very fast shipping! Good reception, well packaged. Product conforms to the description. I recommend.
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
very reliable site
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A
Rating: 5 out of 5
good as usual.
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A
Rating: 5 out of 5
The order was shipped the same day and the package was perfectly packaged. The product exactly matched the description and my expectations. I am completely satisfied.
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A
Rating: 2 out of 5
The order arrived on time but its return and customer service leaves much to be desired. No news for over a week while the package has arrived at its destination, follow-up by email and no news. Also difficult to reach someone by phone. Too bad, I was very satisfied with my previous orders.
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Response from HawaiiSurf
Hello,
Your return was processed on 16/11 following its receipt on 14/11, as indicated in our T&Cs and on the return slip with the order, we make sure to proceed with the refund within 15 days. The refund was validated this weekend by management and will be made according to the payment method.
What information were you missing?
Best regards
Romain
HAWAIISURF
Your return was processed on 16/11 following its receipt on 14/11, as indicated in our T&Cs and on the return slip with the order, we make sure to proceed with the refund within 15 days. The refund was validated this weekend by management and will be made according to the payment method.
What information were you missing?
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
just in case
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A
Rating: 5 out of 5
before receiving the email.
Free delivery over €89 but in relay points, not at home.
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Free delivery over €89 but in relay points, not at home.
A
Rating: 5 out of 5
Very good, good choice, good prices, good hours.
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Rating: 5 out of 5
Great service and fast! Order received the next day and totally in line with my expectations, thank you!
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Rating: 5 out of 5
Top customer service. Call after the order due to my mistake to rectify... delivery in 24 hours. 10/10....
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Rating: 3 out of 5
Excellent in every respect. Clear site, promo code (nice surprise). You can buy with complete confidence.
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A
Rating: 5 out of 5
DELIVERY ON SCHEDULE
PACKAGE INTACT
FRIENDLY DELIVERY PERSON
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PACKAGE INTACT
FRIENDLY DELIVERY PERSON
A
Rating: 5 out of 5
Quality materials, rapid receipt of goods.
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Rating: 5 out of 5
Wide choice on the site
Fast shipping
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Fast shipping
A
Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Very good site and fast delivery.
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Rating: 5 out of 5
Received very quickly and very good quality
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Rating: 5 out of 5
Top notch
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Product delivered quickly and in good condition.
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Rating: 5 out of 5
Perfect
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Rating: 1 out of 5
I was informed that my order was canceled due to a price display error. Despite having requested it, no commercial offer was made
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Rating: 5 out of 5
Perfect
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