English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 5 out of 5
Very easy
Translated reviews
Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 1 out of 5
TNT delivery at almost 10€ and not able to deliver in less than a week...
Translated reviews
Response from HawaiiSurf
Hello, We apologize for the delay in delivering your order, we shipped the board a bit late on the 11th for delivery between the 12th and the 14th, I cannot tell you why TNT took longer. We will refund your shipping costs. (7.90€, as close to 10 as 79 is to 100) Best regards, Romain HAWAIISURF
A
Rating: 5 out of 5
super choice of products and incredibly fast delivery!
Translated reviews
A
Rating: 1 out of 5
Order placed on the site for a promotional price swim shorts from the brand Rip Curl. In the end, product not available in stock and a cheaper replacement product than what I had taken and from the brand Oakley. Disappointed and I am waiting to see if I will be debited then credited...
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Product as described. Very good responsiveness. Thank you!
Translated reviews
A
Rating: 5 out of 5
Fast shipping, order perfectly packaged! I recommend
Translated reviews
A
Rating: 5 out of 5
Perfect! Very short delivery times and very good product
Translated reviews
A
Rating: 5 out of 5
Product very well packaged. Compliant. Received the next day. (If all sites were at this level it would be the paradise of e-commerce.).
Translated reviews
A
Rating: 5 out of 5
Efficient, order received quickly
Translated reviews
A
Rating: 1 out of 5
This order is a supplement to my order 1098556: you sent me both orders in the same package, and charged as if two packages had been sent, i.e. 2x 20eur = 40eur. I have written to the 'roller' service, then to the 'orders and delivery' service, I have received no response or any refund of 1x the shipping costs, i.e. 20eur. It's dishonest, and I will not buy anything from you again.
Translated reviews
Response from HawaiiSurf
Hello, The refund is indeed in progress, with the sales we have quite a bit of processing, the second shipping fee will be refunded via your payment method at the beginning of next week. We had indicated to you to place your order as a supplement in 'Hawaiisurf store pickup' to avoid paying a second shipping fee and the delay in refunding it. Best regards, Romain HAWAIISURF
A
Rating: 5 out of 5
Very good quality articles at attractive prices
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Easy, fast and unbeatable prices
Translated reviews
A
Rating: 5 out of 5
Fast and serious shipping
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Impeccable, nothing to say. Go for it
Translated reviews
A
Rating: 5 out of 5
Your site, we can't easily find all the products in one click, like the Celio site or the Jules site, the products are however very well priced
Translated reviews
A
Rating: 5 out of 5
Very good site - secure payment and super fast delivery. I am very satisfied with this first order.
Translated reviews
A
Rating: 5 out of 5
Serious site, wide choice of products, fast delivery
Translated reviews
A
Rating: 5 out of 5
Perfect team
Translated reviews
A
Rating: 5 out of 5
Nothing to complain about^^ Very attractive prices on many branded and quality products, fast shipping and receipt without any issues, impeccable packaging.
Translated reviews
A
Rating: 5 out of 5
Lots of choices, accessible and well-organized website. Fast and careful delivery, products conforming and in good condition.
Translated reviews
A
Rating: 5 out of 5
Delivery received on the scheduled date. Very satisfied with my order
Translated reviews
A
Rating: 3 out of 5
Ergonomic site, interesting prices, lots of choices.
Translated reviews
A
Rating: 5 out of 5
Clear and precise, I was able to find what I was looking for easily.
Translated reviews
A
Rating: 5 out of 5
Regarding hawaiisurf, only positive really!, both the commercial side and the very fast delivery service in less than 24 hours. In case of any issue with a product or an order, they are always available by phone or email, I absolutely appreciate it, very good store, I recommend!
Translated reviews
A
Rating: 5 out of 5
Very serious site, very fast shipping
Translated reviews
A
Rating: 5 out of 5
Very satisfied, recommend
Translated reviews
A
Rating: 5 out of 5
Fast and careful shipping
Translated reviews
A
Rating: 5 out of 5
Package received very quickly!! I recommend hawaiisurf
Translated reviews
A
Rating: 5 out of 5
Clear
Translated reviews
A
Rating: 5 out of 5
Good
Translated reviews
A
Rating: 5 out of 5
Perfect, order Monday morning arrives Tuesday morning
Translated reviews
A
Rating: 5 out of 5
Quick serious
Translated reviews
A
Rating: 5 out of 5
Very well received on time, the delivery person was very friendly
Translated reviews
A
Rating: 5 out of 5
Good site and easy, order compliant.
Translated reviews
A
Rating: 3 out of 5
Size error
Translated reviews
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Rating: 1 out of 5
I am thinking of buying a set of 5 Gorilla fins on sale, but there is a problem: I end up with a set of 3 fins for a board that I wanted to equip in quad. The very high price (145 euros) for only 3 fins (I deliberately avoid taking FCSII which is a bit expensive for my taste) is apparently due to the materials (gold or platinum certainly).
After a call to Customer Service, I was told that it is specified in the description that it is a set of 3 fins. I checked the site from several different places, with PC or MAC, Firefox or Google Chrome, the descriptions are empty.
So inform yourself before ordering to avoid ending up with 1 fin at 100 euros. I will not order from this site again.
Translated reviews
After a call to Customer Service, I was told that it is specified in the description that it is a set of 3 fins. I checked the site from several different places, with PC or MAC, Firefox or Google Chrome, the descriptions are empty.
So inform yourself before ordering to avoid ending up with 1 fin at 100 euros. I will not order from this site again.
Response from HawaiiSurf
Hello,
We apologize for your order, on one hand the prices are set by the brands and distributors, and we retailers have little freedom on these prices outside of sale periods. Secondly, it was clearly indicated that it was a set of three fins in the description, plus one of the additional photos clearly showed the three fins in one view.
Well aware that this is not what you expected, a return is always possible for a refund.
Best regards
Romain
HAWAIISURF
We apologize for your order, on one hand the prices are set by the brands and distributors, and we retailers have little freedom on these prices outside of sale periods. Secondly, it was clearly indicated that it was a set of three fins in the description, plus one of the additional photos clearly showed the three fins in one view.
Well aware that this is not what you expected, a return is always possible for a refund.
Best regards
Romain
HAWAIISURF