Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 16/12/2023 à 12h16 following a purchase from 06/12/2023

Order delivered by carrier in the rain, and box properly cut to see what was inside. Fortunately, this did not interest the carrier. Product delivered as described but poorly packaged, thus slightly damaged.
Correct deadlines

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Acheteur Vérifié

Published on 15/12/2023 à 22h28 following a purchase from 05/12/2023

Fast delivery, good size and good pair of rollers, however impossible to remove the wheels, loctite on all screws, 3 broken tools and 2 screws jumped before the loctite, I had to go to the workshop to drill the wheel screws

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Acheteur Vérifié

Published on 15/12/2023 à 14h01 following a purchase from 04/12/2023

Item very well packaged

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Acheteur Vérifié

Published on 15/12/2023 à 10h04 following a purchase from 21/11/2023

Package not received

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Acheteur Vérifié

Published on 14/12/2023 à 15h38 following a purchase from 04/12/2023

Good

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Acheteur Vérifié

Published on 14/12/2023 à 13h03 following a purchase from 28/11/2023

Fast and reliable

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Acheteur Vérifié

Published on 14/12/2023 à 12h26 following a purchase from 01/12/2023

good advice, fast delivery and very well packaged product

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Acheteur Vérifié

Published on 14/12/2023 à 11h27 following a purchase from 04/12/2023

For this order, the shipping was very fast. The product matches my purchase and is well packaged. Very good

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Acheteur Vérifié

Published on 14/12/2023 à 08h38 following a purchase from 03/12/2023

Fast delivery

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Acheteur Vérifié

Published on 14/12/2023 à 08h33 following a purchase from 02/12/2023

Super, fast, efficient…

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Acheteur Vérifié

Published on 13/12/2023 à 23h34 following a purchase from 26/11/2023

A product is missing from the delivery of the product.
"Trail 53Mm Skate Wheels × 1"

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Acheteur Vérifié

Published on 13/12/2023 à 19h24 following a purchase from 29/11/2023

skate grip very poorly glued. creases everywhere

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Acheteur Vérifié

Published on 13/12/2023 à 17h19 following a purchase from 04/12/2023

Fast delivery, quality skateboard Nothing to say very good

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Acheteur Vérifié

Published on 13/12/2023 à 12h50 following a purchase from 02/12/2023

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Acheteur Vérifié

Published on 12/12/2023 à 13h11 following a purchase from 27/11/2023

Clear site, quick shipping

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Acheteur Vérifié

Published on 10/12/2023 à 10h03 following a purchase from 26/11/2023

Very fast delivery

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Acheteur Vérifié

Published on 09/12/2023 à 11h13 following a purchase from 28/11/2023

Fast delivery. This is the 3rd skateboard I buy on the site, for me it's a safe bet. Always good advice by phone. I recommend

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Acheteur Vérifié

Published on 08/12/2023 à 13h06 following a purchase from 28/11/2023

Super fast

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Acheteur Vérifié

Published on 08/12/2023 à 12h56 following a purchase from 22/11/2023

Great site, top prices, good information by phone

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Acheteur Vérifié

Published on 08/12/2023 à 11h26 following a purchase from 28/11/2023

Fast delivery.
I recommend

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Acheteur Vérifié

Published on 08/12/2023 à 11h05 following a purchase from 27/11/2023

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Acheteur Vérifié

Published on 08/12/2023 à 10h31 following a purchase from 27/11/2023

Wide choice and fair prices

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Acheteur Vérifié

Published on 08/12/2023 à 09h58 following a purchase from 23/11/2023

Good choice, good price, fast shipping I don't see what more we can ask for!

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Acheteur Vérifié

Published on 07/12/2023 à 18h32 following a purchase from 20/11/2023

Product as described.

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Acheteur Vérifié

Published on 07/12/2023 à 13h35 following a purchase from 27/11/2023

Product perfectly packaged for delivery and super fast delivery! I recommend

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Acheteur Vérifié

Published on 07/12/2023 à 11h41 following a purchase from 27/11/2023

I received the order quickly but it was not the right product. With the end of year holidays, there must have been a mix-up in the orders. I had to return the product but the one I wanted was no longer in stock. They will refund me.

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Acheteur Vérifié

Published on 07/12/2023 à 10h54 following a purchase from 23/11/2023

Very fast delivery very well packaged

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Acheteur Vérifié

Published on 07/12/2023 à 10h08 following a purchase from 24/11/2023

Perfect

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Acheteur Vérifié

Published on 06/12/2023 à 19h00 following a purchase from 25/11/2023

Very good

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Acheteur Vérifié

Published on 06/12/2023 à 15h10 following a purchase from 26/11/2023

Perfect, fast shipping and products conforming to the order.

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Acheteur Vérifié

Published on 06/12/2023 à 14h58 following a purchase from 22/11/2023

fast delivery, good shopping experience

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Acheteur Vérifié

Published on 06/12/2023 à 12h40 following a purchase from 24/11/2023

Great, my order arrived very quickly (a Jart skateboard) with a grip as a gift.
Excellent I recommend

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Acheteur Vérifié

Published on 06/12/2023 à 11h13 following a purchase from 22/11/2023

Really very disappointed with this order from Hawaiisurf. I wanted to take advantage of Black Friday to do my Christmas shopping. Always a nice selection of products with competitive prices but upon receiving my package I was really disillusioned. An enormous box, items without any packaging, crumpled and full of cardboard fluff stuck to them... If there hadn't been a label on it, I would have thought these were second-hand items. First time this has happened to me, it's a shame I hope it's a preparation error because I really like this site, but this was the worst online shopping experience I've had.

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Acheteur Vérifié

Published on 05/12/2023 à 16h42 following a purchase from 20/11/2023

Site not up to date. Poor communication to inform me that my product was not available, cancellation and long refund delay, in short, to use my nephew's expression, 'nothing is going well!'

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Acheteur Vérifié

Published on 04/12/2023 à 18h03 following a purchase from 20/11/2023

Very good, quick reception

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Acheteur Vérifié

Published on 04/12/2023 à 17h33 following a purchase from 20/11/2023

Very good

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Acheteur Vérifié

Published on 04/12/2023 à 16h16 following a purchase from 20/11/2023

Very good. A delivery error and they were super responsive! Honestly, I recommend this site.

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Acheteur Vérifié

Published on 04/12/2023 à 09h55 following a purchase from 21/11/2023

Satisfactory service, fast, efficient, and good price.

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Acheteur Vérifié

Published on 04/12/2023 à 09h43 following a purchase from 21/11/2023

Perfect

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Acheteur Vérifié

Published on 04/12/2023 à 09h19 following a purchase from 20/11/2023

Excellent handling and management of the return. Thank you.

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