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A
Rating: 5 out of 5
Fast delivery. Everything was delivered in perfect condition.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
No issues with this order
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A
Rating: 3 out of 5
2 packages for 4 items. The second took time to arrive. One item does not match the order.
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A
Rating: 5 out of 5
Easy to place the order and fast delivery
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A
Rating: 5 out of 5
Delivered in good condition and very quickly
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A
Rating: 5 out of 5
Order received in 2 deliveries without information given
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A
Rating: 5 out of 5
Customer service is great, thanks for the very good advice on the board, the choice of fins... before my order, then for mounting my fins upon receipt.
Delivery took a bit longer than expected but that's okay.
For the site, it's fine, I easily found what I was looking for.
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Delivery took a bit longer than expected but that's okay.
For the site, it's fine, I easily found what I was looking for.
A
Rating: 5 out of 5
Everything is perfect
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A
Rating: 5 out of 5
Great site for good deals, fast shipping
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A
Rating: 5 out of 5
The site is complete, customer service is nice and very responsive, very fast and careful shipping!
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A
Rating: 5 out of 5
Top customer service, fast shipping.
Perfect, I recommend
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Perfect, I recommend
A
Rating: 5 out of 5
perfect fast and careful shipping
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A
Rating: 5 out of 5
Perfect delivery, nothing to add! I recommend
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A
Rating: 5 out of 5
Perfect!!!
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A
Rating: 5 out of 5
Order received quickly
After using the product which has a defect (water infiltration in the skim board), easy communication with very quick responses from customer service, product replaced without issues, thank you
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After using the product which has a defect (water infiltration in the skim board), easy communication with very quick responses from customer service, product replaced without issues, thank you
A
Rating: 5 out of 5
Products conform, order received very quickly, cool prices!
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A
Rating: 5 out of 5
Well placed, with cheaper prices for the same item.
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A
Rating: 5 out of 5
Fast delivery!
Excellent board!!!
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Excellent board!!!
A
Rating: 5 out of 5
Ok!!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
TB delivery, great product
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A
Rating: 5 out of 5
Well-made site. Package delivered very quickly. I will gladly recommend.
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Response from HawaiiSurf
Hello Thierry, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during the purchase of your Lafuma pants and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Delivery and receipt of the package as expected.
Perfect
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Perfect
Response from HawaiiSurf
Hello Gael, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your purchase and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Top-notch, quality material!
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Response from HawaiiSurf
Hello François, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your skateboard purchases and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Perfect! And the + a very fast shipment
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Response from HawaiiSurf
Hello Mathilde, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your purchases and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Hello Ludovic, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during the purchase of your Picture cap and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
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Response from HawaiiSurf
Very good although a bit expensive
A
Rating: 5 out of 5
Easy-to-use site
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Response from HawaiiSurf
Hello Jeanne, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during the purchase of your ALL IN Poncho and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Hello Daniela, Thank you very much for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we value the transparency and authenticity of our customers' comments. We are proud to know that you had a positive shopping experience with us and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we appreciate those too. We see each opinion as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We hope to serve you again and provide you with an even better experience. Best regards, The HawaiiSurf team! :)
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Very happy with the service
A
Rating: 5 out of 5
Perfect
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Response from HawaiiSurf
Perfect
A
Rating: 5 out of 5
Very professional, I recommend with my eyes closed
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Response from HawaiiSurf
Hello David, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during the purchase of your bodyboard accessories and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Nothing to report, everything was perfect!
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Response from HawaiiSurf
Hello Rachel, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us has been positive during the purchase of a Carhartt shorts and that our team has met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Nothing to complain about, great price, correct delivery time
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Response from HawaiiSurf
Hello Nicolas, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of reviews left by our customers. We are proud to know that your experience with us has been positive and that our team has met your expectations! Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and providing you with an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Hello Stéphane, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during the purchase of your cruiser equipment and that our team met your expectations to support you in all your urban adventures and exploits! Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
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Response from HawaiiSurf
Nothing to complain about, great prices, correct delivery time
A
Rating: 5 out of 5
Nothing to report...
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Response from HawaiiSurf
Hello Nicolas, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us has been positive during the purchase of your roller equipment and that our team has met your expectations to support you in all your urban adventures and exploits! Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
-
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Response from HawaiiSurf
Hello Isabelle, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us has been positive and that our team has met your expectations during the purchase of a Picture cap. And we especially thank your son without whom your visit to the site would not have been possible! ;) Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them! We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Fast shipping, well packaged and the best price!
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Response from HawaiiSurf
Hello Matei, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us has been positive and that our team has met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them! We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Professional and correct, five stars are even few. Congratulations
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Response from HawaiiSurf
Hello Marco, Thank you very much for taking the time to leave a review on our platform. Your feedback is of great value to us because it helps us maintain and improve the quality of our products/services. We at HawaiiSurf care a lot about the transparency and authenticity of our customers' reviews. We are proud to know that your experience with us has been positive and that our team has met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive comments, we would be happy to hear them! We consider every opinion as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and making your experience even better. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
Very attractive prices, fast shipping. E-shop to remember.
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Response from HawaiiSurf
Hello Andrea, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us has been positive and that our team has met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them! We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 5 out of 5
The products are conforming, the delivery is efficient and fast. It's perfect
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Response from HawaiiSurf
Hello Alain, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us has been positive during the purchase of your roller equipment and that our team has met your expectations to support you in all your urban adventures and exploits! Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)
A
Rating: 2 out of 5
Delivery in 48 hours absolutely not respected, but well valued on the site. I had bought for this speed of delivery but it turned out to be much longer than what is generally done. However, material in good condition, products conform. I would not recommend this site, the announcement of a delivery in 48 hours (working days) being a false promise (package dropped off at the carrier on Tuesday while ordered on Sunday plus delay from the carrier).
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Response from HawaiiSurf
Hello Madam, I understand your disappointment and I am sorry. The Tour de France having passed through Bayonne, where our shipping center is located, some routes have been closed and some carriers could not pick up our packages. We make it a point to ship your orders as quickly as possible, delivery is usually one of the strong points of our brand. I hope you will have the opportunity to trust us again on your next order. I wish you a nice day and a good long weekend. Cécilia from HawaiiSurf