Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 14/02/2023 à 13h27 following a purchase from 31/01/2023

Very good reception on the phone, I was very well informed, delivery time respected and fast, in short as good as it was 36 years ago with online sales in addition

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 13/02/2023 à 12h55 following a purchase from 02/02/2023

Perfect

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team is delighted that you like it and thanks you. Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 13/02/2023 à 11h44 following a purchase from 02/02/2023

I received my order but I find the shipping costs a bit too high.
A very light swimsuit can fit in an envelope, right?

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Response from HawaiiSurf Published on 23/02/2023

Hello, I hear your dissatisfaction. We have chosen to offer a flat rate that does not take into account the weight or volume of the ordered products. I have still noted your comment and passed it on to the logistics department. Hoping that the swimsuit you ordered pleases you. Don't hesitate to contact me for more information via your customer area. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 12/02/2023 à 11h44 following a purchase from 28/01/2023

Very good, fast shipping, beautiful shoes

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Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that you like your shoes. Have a nice day. Thank you and see you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 11/02/2023 à 14h04 following a purchase from 24/01/2023

Super top I recommend ++++
Team attentive and competent.
Super service

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Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that your ski shoes suit you. Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 09/02/2023 à 05h31 following a purchase from 26/01/2023

Fast order

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your purchases and hopes to see you again soon. Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 05/02/2023 à 13h38 following a purchase from 21/01/2023

Impeccable

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Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that your order suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/02/2023 à 12h06 following a purchase from 19/01/2023

Product meets expectations. Delivery time respected, impeccable condition of the package.

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/02/2023 à 07h05 following a purchase from 11/12/2022

Perfect
On time
Missing a screw to change the wheel with the brake. (Problem comes from Rollerblade)
Hawai Surf did what was necessary very quickly..!
Bravo and thank you

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Response from HawaiiSurf Published on 23/02/2023

Hello, I sincerely thank you for taking the time to share your experience with us. We are delighted that our customer service was able to satisfy you quickly. :) See you soon! Have a very nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 01/02/2023 à 13h53 following a purchase from 22/01/2023

Fast and careful shipping. Well-stocked products.

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Response from HawaiiSurf Published on 23/02/2023

Hello, We thank you for your order and are delighted that your Ripcurl wetsuit suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 31/01/2023 à 10h31 following a purchase from 17/01/2023

Easy order: good visibility of products / delivery in record time

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your order. Our logistics team is doing its best to get your orders to you as quickly as possible. We look forward to seeing you again soon on our site. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 30/01/2023 à 23h17 following a purchase from 16/01/2023

Fast delivery. Quality rollers. Competitive price. Pleasure to place the order. Kudos to the whole team!

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. :) See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 29/01/2023 à 15h45 following a purchase from 26/11/2022

Exchange without problems

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Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that the North Face sweatshirt suits you. Have a very nice day. See you soon! Cecilia from Hawaiisurf

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Acheteur Vérifié

Published on 29/01/2023 à 14h46 following a purchase from 15/01/2023

Fast delivery, products conform to the description, no issues.

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Response from HawaiiSurf Published on 23/02/2023

Hello, Thank you for taking the time to share your experience. Hoping to see you again soon on our site. Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 29/01/2023 à 09h59 following a purchase from 15/01/2023

Very serious site, very fast delivery.

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/01/2023 à 18h56 following a purchase from 18/01/2023

Order placed very easily, the site is well designed. Shipped and received quickly.

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Response from HawaiiSurf Published on 23/02/2023

Hello, Thank you for choosing Hawaiisurf to place your order. We are delighted to read that you were satisfied with your experience. See you soon on our site. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 27/01/2023 à 21h11 following a purchase from 18/01/2023

Very disappointed with the service provided. I ordered a fragile item, and it was delivered to the customer by tossing it over a two-meter gate. I hope the item is not damaged, given the price and fragility of the product. Very disappointed, if the item is not functional, I expect a commercial gesture.

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Response from HawaiiSurf Published on 31/01/2023

Hello, I have noted your message. I apologize for the anomaly encountered with your order. The delivery person in charge of your delivery did not follow the procedure, and I will make sure to report this to our account manager so that a reminder of the procedure is given to the delivery person. I have contacted you via your customer area to get more details about the condition of the jacket received. See you soon. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 27/01/2023 à 06h02 following a purchase from 16/01/2023

Great! Very fast and careful shipping. Customer service that responds systematically without waiting and is attentive.

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Acheteur Vérifié

Published on 26/01/2023 à 13h53 following a purchase from 13/01/2023

Very serious site and fast shipping with tracking. First order and very satisfied.

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Response from HawaiiSurf Published on 26/01/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 26/01/2023 à 12h10 following a purchase from 13/01/2023

Very fast delivery and top customer service.

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that your O'neill Lycra suits you. The entire Hawaiisurf team hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/01/2023 à 16h10 following a purchase from 13/01/2023

Good

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that your Globe longboard suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/01/2023 à 15h35 following a purchase from 13/01/2023

Fast and with reasonable prices

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that you like your order. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/01/2023 à 14h23 following a purchase from 14/01/2023

Perfect. Delivered quickly.

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Response from HawaiiSurf Published on 26/01/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/01/2023 à 10h57 following a purchase from 12/01/2023

Great!

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that your Carhartt shirt suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 24/01/2023 à 10h33 following a purchase from 11/01/2023

Very good

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 23/01/2023 à 20h46 following a purchase from 10/01/2023

Very happy, order placed at 11 am delivered the next day at the end of the day in Haute Savoie with express delivery. Product as described, neat packaging, 20% discount plus a free snowboard bag from Hawaiisurf, I am thrilled with this site. Thank you again.

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that your Jones snow suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 23/01/2023 à 10h42 following a purchase from 10/01/2023

Great price and very fast shipping, impeccable

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that your Burton snow and Black Crows poles suit you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 22/01/2023 à 18h45 following a purchase from 03/01/2023

Fast delivery. Products match the photos/description.

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 22/01/2023 à 15h56 following a purchase from 12/01/2023

Pro!

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 22/01/2023 à 14h08 following a purchase from 08/01/2023

Top, fast and quality product.
Thank you

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that your Saint-Jacques wetsuit suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 22/01/2023 à 12h11 following a purchase from 07/01/2023

Perfect, fast and the item matches the description

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 22/01/2023 à 10h46 following a purchase from 08/01/2023

Very fast, responsive. Not disappointed at all

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Response from HawaiiSurf Published on 26/01/2023

Hello, We are delighted that your Ripcurl wetsuit suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 20/01/2023 à 07h06 following a purchase from 09/01/2023

No more

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Acheteur Vérifié

Published on 15/01/2023 à 14h01 following a purchase from 05/01/2023

perfect

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 12/01/2023 à 18h53 following a purchase from 24/12/2022

The customer service refused to send me a prepaid label to return the rollers that were too small for my son, while they could not offer me a larger size. I had to pay 21.30 euros to return them. I am very disappointed and will not recommend on this site. I have no money to lose like this. Best regards.

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Acheteur Vérifié

Published on 11/01/2023 à 20h10 following a purchase from 01/01/2023

Everything was perfectly compliant: from the product to the delivery

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Response from HawaiiSurf Published on 24/01/2023

Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a good evening. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 10/01/2023 à 19h59 following a purchase from 27/12/2022

Everything is perfect and fast.

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Response from HawaiiSurf Published on 24/01/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 10/01/2023 à 07h54 following a purchase from 25/12/2022

very helpful service

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Response from HawaiiSurf Published on 24/01/2023

Hello, Thank you for taking the time to give us a review. We stay available for any advice or help in the choice of your items. Have a beautiful day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 09/01/2023 à 17h43 following a purchase from 29/12/2022

Choice and fast delivery.

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Response from HawaiiSurf Published on 24/01/2023

Hello, We are delighted that your wetsuit suits you. Hoping to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/01/2023 à 13h28 following a purchase from 29/12/2022

Expert sellers and excellent advice. Very good material, thank you!

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Response from HawaiiSurf Published on 24/01/2023

Hello, The entire Hawaiisurf team thanks you for your order as well as for your loyalty. Hoping to see you again soon on our site. Have a nice end of the day. See you soon, Cécilia from Hawaiisurf