Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 24/03/2021 à 09h14 following a purchase from 09/03/2021

I contacted you 2 times for the moment without a response for a cap received that is not the cap ordered

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Response from HawaiiSurf Published on 19/04/2021

Hello, It seems that you received a product that did not match what was ordered. We have taken the necessary steps and refunded you for the product in question even before receiving the return. We are sorry that the processing took longer than expected. Thank you for your understanding.

Acheteur Vérifié

Published on 24/03/2021 à 08h51 following a purchase from 23/03/2021

Very good exchange with customer service!

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Acheteur Vérifié

Published on 23/03/2021 à 14h51 following a purchase from 20/03/2021

Great welcome and very good advice. I recommend this shop!

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Acheteur Vérifié

Published on 23/03/2021 à 08h44 following a purchase from 17/03/2021

Hyper fast delivery, easy to create an account and pay. As for the product, my rollers are great!!!

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Acheteur Vérifié

Published on 22/03/2021 à 23h52 following a purchase from 22/03/2021

After hesitating to buy a second-hand board, I called the shop in Paris, then went to buy in click and collect an 8" board, medium bushings, soft wheels, and screws. There’s no denying it, we ALWAYS have quality products at Hawaiisurf. It's really pleasant! Competitive prices, competent staff, patient, attentive, a flawless experience!

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Acheteur Vérifié

Published on 22/03/2021 à 15h29 following a purchase from 12/03/2021

Two orders placed to date, and always top

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Acheteur Vérifié

Published on 22/03/2021 à 09h30 following a purchase from 21/03/2021

Great!

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Acheteur Vérifié

Published on 20/03/2021 à 10h15 following a purchase from 16/03/2021

Order and delivery very fast in 48h top

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Acheteur Vérifié

Published on 20/03/2021 à 09h11 following a purchase from 17/03/2021

Great!

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Acheteur Vérifié

Published on 19/03/2021 à 14h07 following a purchase from 17/03/2021

Few choices on the site and issues with the cart payment

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Response from HawaiiSurf Published on 22/03/2021

Hello, We are striving to expand our offer as much as possible. Could you detail the concerned category? Regarding the payment, everything is working currently but feel free to let us know which payment method you encountered a problem with. Thank you, Best regards, Maiana

Acheteur Vérifié

Published on 16/03/2021 à 13h29 following a purchase from 08/03/2021

Very good

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Acheteur Vérifié

Published on 16/03/2021 à 06h52 following a purchase from 15/03/2021

Ease of use of the site, quality and availability of the product. Thank you HAWAII SURF.

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Acheteur Vérifié

Published on 14/03/2021 à 17h30 following a purchase from 10/03/2021

perfect!

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Acheteur Vérifié

Published on 14/03/2021 à 13h33 following a purchase from 13/03/2021

Clear site

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Acheteur Vérifié

Published on 14/03/2021 à 08h16 following a purchase from 08/03/2021

I ordered Rollerblade rb cruiser in size 43. Very requested size so rare on the net. Ordered on a Sunday night, received on Wednesday morning. Very fast. Very happy with Hawaïsurf.

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Acheteur Vérifié

Published on 13/03/2021 à 20h52 following a purchase from 11/03/2021

Order made in click and collect at the Paris store. I received my order quickly and was notified by phone.
The sellers on site were very professional and good advisors.
Moreover, the rollers are magnificent!!
Thank you!

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Acheteur Vérifié

Published on 13/03/2021 à 11h23 following a purchase from 12/03/2021

I went to the Paris store. Very good advice, great choice.

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Acheteur Vérifié

Published on 12/03/2021 à 10h29 following a purchase from 24/02/2021

Great choice on the site, great sales ;-), ultra fast delivery, well packaged, product as described. The ideal transaction.

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Acheteur Vérifié

Published on 12/03/2021 à 09h53 following a purchase from 08/03/2021

Very good and also the customer service. I recommend.

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Acheteur Vérifié

Published on 12/03/2021 à 07h38 following a purchase from 09/03/2021

Fast shipping, no issues

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Acheteur Vérifié

Published on 11/03/2021 à 18h51 following a purchase from 04/03/2021

Very good

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Acheteur Vérifié

Published on 11/03/2021 à 15h58 following a purchase from 09/03/2021

Nothing to report, very good

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Acheteur Vérifié

Published on 11/03/2021 à 12h44 following a purchase from 10/03/2021

EXCELLENT SELLER ETC good advice

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Acheteur Vérifié

Published on 11/03/2021 à 08h24 following a purchase from 10/03/2021

Good site

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Acheteur Vérifié

Published on 11/03/2021 à 06h36 following a purchase from 07/03/2021

Fluid and intuitive site, order shipped quickly and compliant upon receipt. Rollers ordered on a Sunday, received the following Thursday. Hard to do better.

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Acheteur Vérifié

Published on 10/03/2021 à 07h14 following a purchase from 06/03/2021

Clear and easy site, fast delivery and careful packaging, thank you

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Acheteur Vérifié

Published on 09/03/2021 à 21h56 following a purchase from 06/03/2021

Very satisfied with the service

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Acheteur Vérifié

Published on 09/03/2021 à 19h20 following a purchase from 05/03/2021

Easy, efficient and fast. Perfect

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Acheteur Vérifié

Published on 09/03/2021 à 16h37 following a purchase from 08/03/2021

Perfect

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Acheteur Vérifié

Published on 09/03/2021 à 14h51 following a purchase from 07/03/2021

Very comprehensive site, super fast delivery in 24h, very happy with my purchase! Nothing to complain about, I will surely order again on this site

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Acheteur Vérifié

Published on 09/03/2021 à 11h53 following a purchase from 07/01/2021

Perfect

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Acheteur Vérifié

Published on 09/03/2021 à 11h52 following a purchase from 30/01/2021

Great!

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Acheteur Vérifié

Published on 09/03/2021 à 11h51 following a purchase from 08/03/2021

Top!

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Acheteur Vérifié

Published on 09/03/2021 à 10h19 following a purchase from 24/01/2021

I received the board with a paint chip, I was told I would be refunded 10% and receive a 10% discount voucher for the next order. I received the 10% refund but never the discount voucher. Moreover, I did not find the paint chip in the packaging which means that the board was already packaged and sent damaged. In short, I am disappointed...

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Response from HawaiiSurf Published on 10/03/2021

Hello,
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.

Acheteur Vérifié

Published on 08/03/2021 à 23h43 following a purchase from 08/03/2021

I was received by a young man who was perfectly competent, who understood our expectations (beginner roller quad for my wife and a return for me) and took the time to advise us well. Same for longskates.

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Acheteur Vérifié

Published on 08/03/2021 à 10h07 following a purchase from 07/03/2021

Simple and fast order. :)

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Acheteur Vérifié

Published on 08/03/2021 à 08h46 following a purchase from 04/03/2021

Top as every time

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Acheteur Vérifié

Published on 07/03/2021 à 18h42 following a purchase from 04/03/2021

Always on top! I recommend without any problem

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Acheteur Vérifié

Published on 07/03/2021 à 10h37 following a purchase from 06/03/2021

Easy to place an order, prices are interesting but my credit card payment was refused, I called several times and sent an email and still no response. I am very disappointed!

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Response from HawaiiSurf Published on 10/03/2021

Hello, Indeed, your payment was refused. We therefore invited you to reorder via another credit card or another payment method like ONEY or PAYPAL. We hope you managed to place an order. However, do not hesitate to contact us again by email or phone during opening hours. Thank you, Best regards, The Hawaiisurf team

Acheteur Vérifié

Published on 06/03/2021 à 21h43 following a purchase from 27/02/2021

The size of the item is too large despite checking the measurements in the reference table. Package reception disappointment: original box completely crushed as it was simply covered with a black plastic film. Waiting for approval for return. An ordering, fitting, and return service would be appropriate in the Paris 14 store when the desired items are not available in-store.

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