HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Very good price overall and items matching the order.
Delivery fees too high to Belgium.
Order preparation time before shipping relatively slow (1 week) due to the sale period.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Very good price overall and items corresponding to the order. Delivery costs too high to Belgium. Order preparation time before shipping relatively slow (1 week) due to the sales period.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Limited packaging for a fragile helmet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Limited packaging for a fragile helmet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2019
Order not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2019
Order not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
Hello
I ordered a pair of size M gloves from the brand 686
It was not indicated that the chosen model is a women's model.
As a result, they are too small for me.
I ordered online to avoid going out and I will ultimately have to return to the store to exchange them for a men's model.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
Hello, I ordered a size M pair of gloves from the brand 686. It was not indicated that the chosen model is a women's model. As a result, they are too small for me. I ordered online to avoid going out and I will ultimately have to return to the store to exchange them for a men's model.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
I never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
I never received my order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2019
Deadline not respected without notifying the customer
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2019
Deadline not respected without notifying the customer
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2019
I paid for an expensive option to receive my order the next day before 1 PM... It arrived a week late. My messages went unanswered and without explanations! Very disappointed, for a customer who until now was very regular...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2019
The skis ordered were packaged far too lightly and were therefore a bit damaged: I do not recommend ordering relatively fragile items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Item not compliant I will return it as soon as possible
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2019
The site is very well done, I found exactly what I was looking for. However, I was not informed about the delivery to the relay point, I had to contact Hawaii Surf to find out where the delivery was
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2019
Order received quickly, no issues. Product as described, well packaged.
But the delivery with DPD... still not punctual despite the PREDICT service, and the delivery person who refuses to go up 3 floors to make the delivery...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2018
Photo on the site is non-contractual... The leash was supposed to be all black, but it's actually a black and white checkerboard. Too bad.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2018
Hello, your site is very interesting, however my order, once it arrived, the packaging was completely torn so I am very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2018
I haven't received anything
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2018
1 month and a half to receive a package that I was supposed to receive in 48 hours only! €8 shipping costs for nothing since I didn't receive it when I wanted.. I sent an email on your site without ever getting a response! I spoke to someone on the phone a few days later who reassured me (rather sleepy..) supposedly making a gesture to change the size of the pair I ordered and blah blah blah.. in the end, nothing!! I do not recommend! The first and last time I order from you!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2018
I ordered a product, but received another one that was roughly equivalent, without any message or warning from Hawaii Surf. I had ordered several times on this site before. I won't do it again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2018
Product arrived in good condition
However, not secured in the packaging
No foam or bubble wrap for protection
No SMS or email to inform about the arrival
Long delay of 3 weeks
Pleasant staff nonetheless
Respectful delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Product description not precise enough
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
I still haven't received my order. Three days late. Too bad for Christmas!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
No respect for deadlines
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2018
Very fast shipping, but the board was a bit damaged
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2018
I am not very satisfied with my order. Forgetting the anti-theft device and the torn closure cord on a jacket that costs €320, I expect impeccable quality, this is not a second-hand jacket I am buying. I am waiting to see if Hawaii Surf will ensure its after-sales service. For now, I would not recommend your site to my friends and colleagues.
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Response from HawaiiSurf
Hello,
Have you gotten back to our colleague? We apologize to Picture for the quality of the jacket received. As a reminder, we are neither producers nor repairers, the after-sales service and warranty will be handled by Picture, and we are here to make the connection.
Also, if you have not already gotten back to us, you are invited to come back to us so that we can send your jacket to Picture.
Best regards
HAWAIISURF
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2018
Non-respect of the delivery deadline
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2018
Delivery times not respected
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Response from HawaiiSurf
Hello,
I do not understand your review, the order was placed on Sunday the 9th and delivered on Wednesday the 12th. As generally indicated in our hours but also in the T&Cs accepted at the time of the order, we are closed on Sundays and Mondays.
Weekend purchases are therefore taken into account and scheduled for shipping the following Tuesday. This was the case for your order, delivered the next day in less than 24 hours after shipping.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2018
Email sent to check if the order has been shipped. Quick response and shipping done immediately
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2018
It's only after we place our order that we receive a discount voucher....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
a bit disappointed that the ordered suit was not packaged, I feel like it was on display
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2018
If you need a very specific reference, it's better to call, as you won't find it on the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2018
I received the old version of the 'bont quadstar boots', the ones without the protection on the front. Be careful, the photo is misleading...
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Response from HawaiiSurf
Hello,
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Anti-theft not removed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice
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