Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2018
Good
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2018
Carton opened on one side and torn on the other end.
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Response from HawaiiSurf
Hello,
We apologize for the condition of the package upon receipt. Was the board damaged? We find it a bit dry that the handling of the order, shipping, and delivery in less than 24 hours by our services (5 PM from the order to availability in the relay) is overshadowed by damage to the packaging carton, especially if the board shows no damage.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2018
The pivots do not correspond to a truck for quad plates.
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Response from HawaiiSurf
Hello,
Indeed, you did not order quad pivots but skateboard ones. You can return them to the store address and we will exchange them for the correct ones, what is your plate model?
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2018
The snowboard was damaged, I am very disappointed! I understand why it was cheap... I will return it tomorrow!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2018
After placing an order on the site, I do not receive any order confirmation or tracking number. After two days, I managed to contact them by email to find out where my order was, and I was told that they no longer had the product in stock. I pointed out that it would have been better if the information had come from them before I started to worry. We reached a mutual agreement to replace the product. The person I spoke to was supposed to keep me informed about the shipment and provide me with the tracking. Nothing, I had to reach out to them again to get the information. Finally, my package was supposed to be delivered to a relay point because I could not be present, but they sent it to my home. In short, dissatisfied with the service.
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Response from HawaiiSurf
Hello,
This note is a bit dry,
As seen by email, we indeed had a stock issue with your trucks. Having received your order on Tuesday 05/06 along with all those from the weekend, it sometimes takes us more than 24 hours to verify stock (making sure a truck hasn't been misplaced among 56 references can take time), which is why we had not yet gotten back to you the next day, Wednesday 06/06; we did not
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2018
The site is good. The information found there is relevant. The 3 stars come from the fact that an item marked 'in stock' on the site was not. Ordered on April 28 and hoped for May 2 or 3, it was picked up on May 29. Good packaging. The time has finally come to enjoy it! Isn't that the main thing? Good rides to all.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2018
No problem with the products, but the delivery time was too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2018
I was not informed before the order that the product was not in stock, the date was exceeded by 7 days
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Response from HawaiiSurf
Hello, the products in WEB exclusivity come directly from the supplier and not from our stock depot, that's why the delivery time is extended. Moreover, with the May holidays, it didn't help with the carriers who were closed on those days. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2018
This is the second time I order from Hawaiisurf, and both times I was charged and then told that the product was out of stock and they would proceed with a refund. The refund is well established but the disappointment of not having the item is also there.
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Response from HawaiiSurf
Hello, I sincerely apologize for these stock errors. This is not very rare but it seems that the products you like are the ones we are missing. We do our best to manage product quantities to avoid this and hope that if there is a third order from you, this time we can honor that order. Best regards and sincerely sorry, Kevin VPC
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2018
As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.
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Response from HawaiiSurf
Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2018
Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.
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Response from HawaiiSurf
Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2018
Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.
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Response from HawaiiSurf
Hello Miss,
We have respected our shipping deadlines, order placed on the 7th, a Monday, a day of closure, and shipped on Tuesday the 8th.
We are glad that our stock and prices interest you, however, regarding delivery, we cannot be held responsible for what TNT has or has not done, as we are also a customer of this company that we paid to deliver to your home.
We will refund your shipping costs and file a complaint with TNT for this unfortunate delivery failure.
I remain at your complete disposal
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/05/2018
No notification
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Response from HawaiiSurf
Hello, your order was placed on May 8th and with the two public holidays that occurred, the order was shipped on May 11th. Here is the tracking number: 250494309072460862. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2018
After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.
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Response from HawaiiSurf
Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Well, the site itself is okay... it's at the delivery level that there are shortcomings...
Passages without warning, just leaving the notice in the mailbox
Not cool
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2018
Good but not a huge choice either
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2018
I requested a delivery to Paimpol and my package arrives in Tréguier!!! I am NOT AT ALL HAPPY!!!!!!
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Response from HawaiiSurf
Hello,
You chose delivery to a RELAY COLIS as well as a relay point in TREGUIER as was done at delivery. Everything was done according to what you requested, choices that were summarized until the last page before validating your order, so I invite you to check your confirmation email as well as your invoice, or at least contact us beforehand to clarify the situation.
This could avoid posting such a false and fanciful review.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/03/2018
Product not sent due to zip problem. Too bad this wasn't done before the sale... Refund in progress
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2018
Delivery scheduled for the next day, not received, no tracking news 5 days later. Terrible!
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Response from HawaiiSurf
Hello,
As indicated when placing the order, the package is available at the pop-up (14, rue du Château-d'Eau, in the 10th arrondissement, 800m from your home) in République as requested for delivery and has been available since Wednesday 28/03.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
Delivery time correct but upon delivery, the box had 2 big holes and a truck was sticking out of the box!! There should have been more protection like bubble wrap or something else because the 2 trucks were just covered with plastic packaging and must have been well mishandled....Fortunately, upon unpacking, no issues.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2018
Nothing to say about the delivery. However, it is difficult, if not very difficult, to communicate with you. I had requested a modification on the order, which was not taken into account, nor any comment. I sent a comment upon receipt, without any news as well. So I will have a skateboard that is not the one of my dreams and will have to modify it later, too bad,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2018
No after-sales service, it's really a shame... A problem with a delivered product, which can happen but impossible to get information on the procedure to follow. A bit complicated when doing e-commerce!!
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Response from HawaiiSurf
Hello,
we are reachable by phone, but also and especially for a manufacturing problem by email and FB messenger allowing you to send us photos.
We have no message on these two regarding a manufacturing problem with your 686 belt (we have noted your complementary product review to this one) the procedure to follow is described in the corresponding tab "Warranty & SAV" in the bottom menu of the site.
This makes me question since we have no request from you before this review, how did you come to this conclusion about customer service and the procedure to follow, which is written in black and white without even having to contact us even if it is always better and welcome in the context of an after-sales service.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2018
2 to encourage them...
I'm trying to support the little boxes... But there is still work to be done... It's not very square yet
10 days after the announced delivery date... Still no news
No response to emails
Very very complicated to reach customer service... Who tells me they can no longer find the ordered item
No one is friendly and a refund in the process
I think I just had bad luck
I will still try again
Cyril
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Response from HawaiiSurf
Hello,
We are sorry for your purchase, indeed there was a lack of feedback on your order regarding preparation and customer service, we should have gotten back to you before the opposite became necessary.
Fortunately, this is not a generality, however some orders sometimes escape our attention.
We apologize once again for your order, we would have liked, like you, for you to enjoy your ski shoes, we thank you for your indulgence and understanding and hope to see you again on the site or in store!
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2018
Quick shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
I went to pick up the product as stated 3 hours after my order, it was not ready. I had to wait an hour as the preparer was busy with other tasks phone sales.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2018
You did not send me the right product. You took the initiative to substitute my order with a similar product. During the verification with the seller, we noticed the error. Naturally, the initial product was out of stock...
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Response from HawaiiSurf
Hello Sir, We would like to apologize for this error and inform you that your refund is in progress. Have a pleasant weekend. Best regards, Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2018
Clear site, quality products, very competitive prices.
However, delivery time not respected (ordered before 3 PM for next day delivery. Package received 3 days later)
Very light packaging (a simple cardboard around a snowboard, no protection)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2018
package finally received not without complications!!! boots conform to what was expected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
I give 3 stars for the unreachability of the order tracking service. No response via Messenger and email. Unreachable by phone. Too bad because the package finally arrived on time despite a late shipment. Your carrier DPD is very efficient.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
was supposed to be delivered on February 1 or February 2 but not yet received I was supposed to leave for a snow weekend, too bad :(
I still haven't received my bindings, I'm still waiting for them
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
Average reception at the store. Crumpled paper invoice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2018
Poor stock management! Having a small budget and attracted by the site, I ordered a model that I liked, in the end, I waited a week for an order that would never arrive and I discovered it because I called the store to find out that they no longer have the model... so no order tracking and a waiting and disappointed customer. No compensation either. They advised me to request a refund as they could not match the initial offer. So disappointed.
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Response from HawaiiSurf
Hello Sir, We would like to apologize for this lack of follow-up and this stock error. It happens that some old products are in stock error due to their age. Unfortunately, we could not offer you a product at the same price because it was an item from an old collection with a -70% discount, which is €21 for a pair of SUPRA, which is a golden offer. The brands we offer are well above this price and without a discount, it is impossible to get shoes from this brand for less than €25. We invite you to check our site during the next sales and look among our old collections to stay within your budget. We will strive not to make mistakes in our stocks again. Have a good weekend. Best regards, Kevin VPC
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2018
Delivery scheduled for last week, still nothing received: no email, no SMS, and of course no order!
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Response from HawaiiSurf
Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2018
The order has still not arrived!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2018
Order delivered on time. Great. I unpack to try the size and there.... Bad surprise. The quick tightening cord of the shoe is detached from the handle. I ask customer service to contact me to know the procedure please. You have my contact details. Best regards. LG Jérôme.
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Response from HawaiiSurf
Hello Sir,
We tried to contact you by phone and left you a voicemail indicating the procedure for managing the after-sales service.
You just need to send us a photo by email at [email protected] so that we can assess the damage and contact the supplier to see if a repair is possible or if an exchange is necessary.
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2018
Hello,
Pay attention to the expected delivery date...
Indicate a range instead of an exact date, as it is not respected!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/02/2018
For the busenitz model I ordered size 43.5 and received size 42 .....
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Response from HawaiiSurf
Hello,
We apologize for this error, have you already returned the pair? We can offer you an exchange if another model interests you or a refund for the wrong size received.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2018
I paid extra to be delivered at home and the TNT carrier never came (no call, no ring, nothing...) I picked up my package at a relay point
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2018
Lack of information about the products
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Response from HawaiiSurf
Hello,
What information were you missing?
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2018
It has been a week since I was supposed to receive my package at the relay point
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Response from HawaiiSurf
Hello,
We apologize for the delivery delay, we will refund you for the shipping costs of your order.
Best regards
Romain
HAWAIISURF
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