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A
Rating: 3 out of 5
First order. Fast delivery
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Nothing to say about Hawai Surf but very unhappy with their provider TNT who doesn't bother to ring the intercom of my residence. As a result, I had to call the delivery person and file a complaint with TNT, I have to go pick up my package at a relay point when I don't have the time and I'm leaving for the snow tomorrow night! And moreover, I paid for home delivery, not at a relay point. This is unacceptable!
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A
Rating: 3 out of 5
Delivery received with a week's delay
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A
Rating: 1 out of 5
Incompetent
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Response from HawaiiSurf
Hello sir,
We would like to apologize for this unfortunate error. All our products are hand-labeled, so it is possible that there are errors like the one you experienced. As far as possible, we exchange the product for another one that interests the customer; otherwise, we proceed with the cancellation of the order.
We refund the return shipping costs if the customer has to return the product, up to €10, just attach the invoice.
We have received the return of your order and you will receive the refund by the middle of next week.
Best regards
Kevin
HAWAIISURF
We would like to apologize for this unfortunate error. All our products are hand-labeled, so it is possible that there are errors like the one you experienced. As far as possible, we exchange the product for another one that interests the customer; otherwise, we proceed with the cancellation of the order.
We refund the return shipping costs if the customer has to return the product, up to €10, just attach the invoice.
We have received the return of your order and you will receive the refund by the middle of next week.
Best regards
Kevin
HAWAIISURF
A
Rating: 3 out of 5
The box arrived damaged and the underside of the board slightly scratched in places. Maybe a slight packaging around the board would improve this.
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A
Rating: 3 out of 5
Nice items but this is the third time I've been called for a single wheel order, I appreciate the willingness to do well but please note it! Cheers friends.
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A
Rating: 3 out of 5
A bit more expensive than the competition but with more stock in small sizes
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A
Rating: 3 out of 5
Essential in terms of products and very well designed website.
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A
Rating: 1 out of 5
Once the payment is received, the customer no longer counts
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Response from HawaiiSurf
Hello Madam,
We apologize if we made you think that you did not count, but please know that this is not the case.
Your satisfaction is our reward and that is why we do our best to meet your expectations as much as possible.
Your order was delayed and we did our best to fulfill it. Sometimes certain orders are not relayed to the preparation service due to a computer anomaly or stock error and it is necessary for the customer to contact or be contacted to find a solution. This takes more or less time depending on the period.
We hope we have been able to meet your expectations.
Best regards
Kevin
HAWAIISURF
We apologize if we made you think that you did not count, but please know that this is not the case.
Your satisfaction is our reward and that is why we do our best to meet your expectations as much as possible.
Your order was delayed and we did our best to fulfill it. Sometimes certain orders are not relayed to the preparation service due to a computer anomaly or stock error and it is necessary for the customer to contact or be contacted to find a solution. This takes more or less time depending on the period.
We hope we have been able to meet your expectations.
Best regards
Kevin
HAWAIISURF
A
Rating: 1 out of 5
The preparation of the package is a bit long but the delivery time was respected. What annoys me greatly is that this is the second time I order from HawaiSurf but I never receive the boxes or packaging that go with it. You sent my jacket without any protection in the box, it's unacceptable given the time it took to prepare my order. Recently I ordered a pair of shoes and they were sent to me without their box, they were just thrown into the box, it's shameful. The only star I leave is for the delivery times.
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Response from HawaiiSurf
Hello Sir, The order for your Nike SB Coach was placed on a Sunday and shipped the following Wednesday knowing that we are open from Tuesday to Saturday, so closed on Sundays and Mondays. It seems that it was delayed certainly due to the number of orders placed during the weekend. There are no packaging boxes for a jacket, we receive the products in bulk in a box. It is true that for some clothing there are blisters but we remove them when organizing the products in our stocks and when a customer wants to try them on. The box in which your order was shipped is specifically designed to protect the product. Did your clothing arrive damaged? We have no record of an order for a pair of shoes on your customer account. Our pairs of shoes are shipped in their original boxes with plastic packaging bearing the logo of the carrier you chose (TNT, DPD, or Chronopost). We hope we have met your expectations. Best regards, Kevin HAWAIISURF
A
Rating: 3 out of 5
The prices are interesting
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Response from HawaiiSurf
Hello Sir,
Thank you for your comment, we apologize for the mix-up on your last order.
Best regards
Kevin
HAWAIISURF
Thank you for your comment, we apologize for the mix-up on your last order.
Best regards
Kevin
HAWAIISURF
A
Rating: 1 out of 5
the products paid online were not in stock
no one contacted us, we made the claims ourselves by phone
no email to confirm the handling of the refund
no commercial gesture
and still not refunded to this day (transaction on January 21)
we were regular customers
we are disappointed
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no one contacted us, we made the claims ourselves by phone
no email to confirm the handling of the refund
no commercial gesture
and still not refunded to this day (transaction on January 21)
we were regular customers
we are disappointed
Response from HawaiiSurf
Hello,
Sir, please excuse us for this stock error, it happens that there are some computer bugs regarding product quantities.
We tried to reach you on January 24 and 26, 2017 without success, so we left you voicemail messages.
On January 31 during our phone conversation we clarified the situation and you requested the complete cancellation of the order which was immediately taken into account.
The delay between the request and the receipt of a refund depends on the flow of ongoing requests. We were in the middle of a sales period and had many requests during this time.
We thank you for your loyalty and hope not to have kept you waiting too long.
Best regards
Kevin
HAWAIISURF
Sir, please excuse us for this stock error, it happens that there are some computer bugs regarding product quantities.
We tried to reach you on January 24 and 26, 2017 without success, so we left you voicemail messages.
On January 31 during our phone conversation we clarified the situation and you requested the complete cancellation of the order which was immediately taken into account.
The delay between the request and the receipt of a refund depends on the flow of ongoing requests. We were in the middle of a sales period and had many requests during this time.
We thank you for your loyalty and hope not to have kept you waiting too long.
Best regards
Kevin
HAWAIISURF
A
Rating: 2 out of 5
Mask well received
model already opened with a scratched screen and that without a price reduction
+ screen less blue than in the photo!
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model already opened with a scratched screen and that without a price reduction
+ screen less blue than in the photo!
Response from HawaiiSurf
Hello,
We apologize for the condition of the product you received. What was the response from our customer service when you contacted them?
Best regards
Kevin
HAWAIISURF
We apologize for the condition of the product you received. What was the response from our customer service when you contacted them?
Best regards
Kevin
HAWAIISURF
A
Rating: 1 out of 5
Order received 6 days late and package damaged...
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Response from HawaiiSurf
Hello Sir,
Your order was placed on January 19 with a delivery scheduled between January 20 and 23.
We apologize for the delay of your order, during sales periods it is common for some delays to be reported.
The order was shipped on January 24 and was dropped off on the 25 at the parcel relay of your choice with a 48-hour delay.
Did your products arrive in poor condition?
The purpose of the packaging is precisely to protect the products during transport. We are not responsible for the handling of the package once it leaves our premises. We prepare the order and hand it over to the carrier for them to deliver it to you.
We remain at your disposal.
Best regards
Kevin
HAWAIISURF
Your order was placed on January 19 with a delivery scheduled between January 20 and 23.
We apologize for the delay of your order, during sales periods it is common for some delays to be reported.
The order was shipped on January 24 and was dropped off on the 25 at the parcel relay of your choice with a 48-hour delay.
Did your products arrive in poor condition?
The purpose of the packaging is precisely to protect the products during transport. We are not responsible for the handling of the package once it leaves our premises. We prepare the order and hand it over to the carrier for them to deliver it to you.
We remain at your disposal.
Best regards
Kevin
HAWAIISURF
A
Rating: 3 out of 5
Reliable and fast, but the item was somewhat damaged upon receipt
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A
Rating: 1 out of 5
very bad service: I received my skis in a plain box without protection or bubble wrap nothing!!! I advise against buying fragile items on this site
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Response from HawaiiSurf
Hello,
You ordered on 01/25 for a pair of skis at -60%, shipped on 01/26 and picked up on 01/27 by you, with shipping costs waived.
The
You ordered on 01/25 for a pair of skis at -60%, shipped on 01/26 and picked up on 01/27 by you, with shipping costs waived.
The
A
Rating: 1 out of 5
paid return!
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Response from HawaiiSurf
Hello,
Is this a joke? the return is normally, logically and by default at the customer's expense. We do not indicate
anywhere that the return is free.
Can you tell us the reasons for your review and its rating?
Best regards
Romain
HAWAIISURF
Is this a joke? the return is normally, logically and by default at the customer's expense. We do not indicate
anywhere that the return is free.
Can you tell us the reasons for your review and its rating?
Best regards
Romain
HAWAIISURF
A
Rating: 1 out of 5
I chose home delivery, and TNT (the delivery person) directly dropped the package at a relay point without coming to my home...
I therefore paid for a service that was not performed!! and I had to go pick up my package at the relay point!!
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I therefore paid for a service that was not performed!! and I had to go pick up my package at the relay point!!
Response from HawaiiSurf
Hello,
I apologize for your delivery, after discussing with you on the phone I reported the issue to TNT, and processed a refund of the shipping costs for your order.
Best regards
Romain
HAWAIISURF
I apologize for your delivery, after discussing with you on the phone I reported the issue to TNT, and processed a refund of the shipping costs for your order.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
Simple plastic film around the shoe box as packaging... borderline.
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A
Rating: 2 out of 5
Product received in a ball without packaging in the box
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Response from HawaiiSurf
Hello Sir, We apologize for the poor handling of your order. Did you receive both orders in the same condition? The cardboard box is the packaging. We take your comment into account and will remedy this situation. Best regards, Kevin, HAWAIISURF
A
Rating: 1 out of 5
After numerous orders, very disappointed this time, a pair of shoes: after a very quick delivery (which I rightly commend) I find myself with only one shoe in the box. No apology from the person in the store either on the phone or upon receiving the second shoe, as if it were normal... a simple check before sending or an apology from the store was deserved.
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Response from HawaiiSurf
Hello,
We apologize for the receipt of an order with a missing shoe, we did our best to ensure that the second shoe reaches you as quickly as possible but after the first weekend of sales it is possible that the online reception was expedited as the advisors were handling multiple cases during this busy period.
Hoping that the pair has been completed and is suitable.
Best regards,
Romain
HAWAIISURF
We apologize for the receipt of an order with a missing shoe, we did our best to ensure that the second shoe reaches you as quickly as possible but after the first weekend of sales it is possible that the online reception was expedited as the advisors were handling multiple cases during this busy period.
Hoping that the pair has been completed and is suitable.
Best regards,
Romain
HAWAIISURF
A
Rating: 3 out of 5
only one t-shirt out of 3 ordered was wrapped in plastic film and was partially ripped open, the other two t-shirts were loose in the package.
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Response from HawaiiSurf
Hello Sir,
The plastic film around the t-shirt was ripped open so that we could place the price on the supplier's label of the product.
The packaging box must not have been resized which caused the products to be jumbled during transport.
Please excuse us for this oversight.
Best regards,
Kevin
HAWAIISURF
The plastic film around the t-shirt was ripped open so that we could place the price on the supplier's label of the product.
The packaging box must not have been resized which caused the products to be jumbled during transport.
Please excuse us for this oversight.
Best regards,
Kevin
HAWAIISURF
A
Rating: 1 out of 5
disappointing
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Response from HawaiiSurf
Hello,
Please excuse us for your order, unfortunately we are not immune to breakage or theft, which is harder to avoid during this holiday/sale period when there is more traffic in stores.
My colleagues informed you as soon as the missing pair was detected and confirmed after searches by our preparers.
Best regards
Romain
HAWAIISURF
Please excuse us for your order, unfortunately we are not immune to breakage or theft, which is harder to avoid during this holiday/sale period when there is more traffic in stores.
My colleagues informed you as soon as the missing pair was detected and confirmed after searches by our preparers.
Best regards
Romain
HAWAIISURF
A
Rating: 1 out of 5
Horrible order packaging
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Response from HawaiiSurf
Hello,
What was the issue with your packaging?
Best regards
Romain
HAWAIISURF
What was the issue with your packaging?
Best regards
Romain
HAWAIISURF
A
Rating: 2 out of 5
Unfortunately, my order was forgotten and I had to go pick it up at the store in an emergency... bad luck! It's really a shame...
However, the staff immediately recognized their mistake, apologized, and tried to make amends, that's what I will remember. To err is human :-)
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However, the staff immediately recognized their mistake, apologized, and tried to make amends, that's what I will remember. To err is human :-)
Response from HawaiiSurf
Hello,
We apologize for your order, glad you were nonetheless satisfied with the welcome in the store,
Thank you for your feedback.
Best regards
Romain
HAWAIISURF
We apologize for your order, glad you were nonetheless satisfied with the welcome in the store,
Thank you for your feedback.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
Very difficult to obtain and impossible to print.
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A
Rating: 1 out of 5
Order not received within the indicated time. No gift to offer for Christmas.
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Response from HawaiiSurf
Hello,
We apologize for your order, only delivery for Christmas was guaranteed until 20/12. Your order was prepared and handed over to the carrier on 22/12, the date of the order. But with the Christmas rush, it could not be delivered within 24 hours to the pickup point but was handed over to the pickup point the next working day, Monday 26/12.
Best regards
Romain
HAWAIISURF
We apologize for your order, only delivery for Christmas was guaranteed until 20/12. Your order was prepared and handed over to the carrier on 22/12, the date of the order. But with the Christmas rush, it could not be delivered within 24 hours to the pickup point but was handed over to the pickup point the next working day, Monday 26/12.
Best regards
Romain
HAWAIISURF
A
Rating: 1 out of 5
Delivery time not respected
Sms email sent to retrieve product while it is still not delivered
Big mess
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Sms email sent to retrieve product while it is still not delivered
Big mess
Response from HawaiiSurf
Hello,
It seems indeed that there was a bug during the delivery of your order as discussed together by email.
It was indicated deposited in relay on 15/12 while it was deposited on 16/12.
Please excuse us for these 7 hours of delay in the delivery of your order during this holiday season.
Best regards
Romain
HAWAIISURF
It seems indeed that there was a bug during the delivery of your order as discussed together by email.
It was indicated deposited in relay on 15/12 while it was deposited on 16/12.
Please excuse us for these 7 hours of delay in the delivery of your order during this holiday season.
Best regards
Romain
HAWAIISURF
A
Rating: 1 out of 5
Satisfied or refunded... not really. Following a misunderstanding regarding the positioning of my bindings on my skis (a sophisticated computer tool to choose your position could easily be implemented), they did not want to take back my skis. For the boards I understand, once they are drilled they are unsellable. However, they could at least take back the bindings so that I can choose another model with different drillings that would allow me to position my bindings as I wish.
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Response from HawaiiSurf
Hello,
I just checked with my colleagues, if the bindings have not been used we can take them back even if they have been mounted.
Best regards
Romain
HAWAIISURF
I just checked with my colleagues, if the bindings have not been used we can take them back even if they have been mounted.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
Average
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A
Rating: 3 out of 5
The package is announced to have arrived at the relay point on December 8 by DPD, but on the 10th it is still not there! Moreover, DPD services, evaluated several times elsewhere, are systematically deplorable in Indre and Loire. Changing operators is certainly the best solution for your image.
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A
Rating: 2 out of 5
Order without problems. The product is compliant with the description. But where it hurts is that I was delivered in 15 days because the delivery company was blocking the product due to a dispute with Hawaii Surf. Unacceptable knowing the number of phone calls and emails I had to make to unblock the package!
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Response from HawaiiSurf
Hello, We apologize for the delivery of your order, we did our best to ensure that the delivery was made as soon as possible, unfortunately between the different contacts we can have with our carrier, it can turn into a dialogue of the deaf and not advance the package at the hoped speed. We have issued a refund on the shipping costs of your order due to this delivery. Best regards, Romain, HAWAIISURF
A
Rating: 3 out of 5
The package was very damaged but the contents were not too affected.
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A
Rating: 3 out of 5
Shipping then delivery problem; deadline not respected at all and without compensation...
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A
Rating: 1 out of 5
After ordering a ski mask, upon receipt I was very disappointed! Indeed, the package was not opened at all, however it did not correspond to the description, the packaging of the mask was in very poor condition (it had already been opened and was resealed with an old piece of tape). As for the product, it was in the same condition as the mask: damaged glass all scratched. I really do not recommend this site especially since I am still waiting after 2 weeks for a response from customer service regarding the complaint I made.
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Response from HawaiiSurf
Hello, Please excuse us for the delay in your complaint, I am following up with my colleagues and including you in the discussion loop. Best regards Romain HAWAIISURF
A
Rating: 1 out of 5
Delivery 24h after 5 days. Thank you
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Response from HawaiiSurf
Hello, We apologize for the delivery of your order, it was indeed handed over to the carrier on 10/11. It seems that the carrier had issues with the delivery. Best regards Romain HAWAIISURF
A
Rating: 1 out of 5
Good
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Response from HawaiiSurf
Hello,
We apologize for the TNT delivery which the first time was far from exemplary. Following the return, we had the board serviced by our skiman so that the base is top for your season.
I have not received feedback for the Fix order, did you place it?
Best regards
Romain
HAWAIISURF
We apologize for the TNT delivery which the first time was far from exemplary. Following the return, we had the board serviced by our skiman so that the base is top for your season.
I have not received feedback for the Fix order, did you place it?
Best regards
Romain
HAWAIISURF
A
Rating: 1 out of 5
Hawaiisurf needs to verify the reliability of its carrier! I was not delivered.
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Response from HawaiiSurf
Hello,
We apologize for the delivery of your order, it seems there was an issue with the tracking of your order as we also did not have access to the tracking of your order, I did not receive a direct response from DPD.
Best regards
Romain
HAWAIISURF
We apologize for the delivery of your order, it seems there was an issue with the tracking of your order as we also did not have access to the tracking of your order, I did not receive a direct response from DPD.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
I received my package damaged.
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A
Rating: 3 out of 5
Fast delivery and site OK. Delivery to Belgium could be free (for an order of this amount ... like many other sites). The site should allow ordering an item that is out of stock (indicating the delay) because currently, items just do not appear. So we don't really know if it's an item that might be available or not ... for example, a spoiler buckle for fr1 size 43. And I don't really want to check all the time if the item appears in the list ...
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