Customer reviews of HawaiiSurf

9,4 /10

Based on 10 175 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié

Published on 23/10/2016 à 09h08 following a purchase from 18/10/2016

Fast delivery, well packaged, but a bit expensive (€25 for an order over €100...). Some online sales sites offer free shipping more easily ...

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Acheteur Vérifié

Published on 18/10/2016 à 18h26 following a purchase from 13/10/2016

This screw is not suitable for my truck. Is there a way to get a refund?

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Acheteur Vérifié

Published on 16/10/2016 à 18h59 following a purchase from 26/09/2016

I still haven't received the snowboard, 20 days have passed and I know nothing about the shipment. I have sent several emails and have not received a response.

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Response from HawaiiSurf Published on 18/10/2016

Hi, I apologize that my coworker didn't get back to you about your order, they had trouble with the last board in stock and we couldn't ship it. The order was refunded last week. Regards Romain HAWAIISURF

Acheteur Vérifié

Published on 11/10/2016 à 18h58 following a purchase from 07/10/2016

Very basic packaging, the skateboard received was already a bit damaged, I expected a bit more protection given the price

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Acheteur Vérifié

Published on 11/10/2016 à 18h42 following a purchase from 01/10/2016

average
I ordered 2 pairs of socks and only received one!!!!
the other was purchased before my check arrived even though I ordered 2, that's not cool

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Acheteur Vérifié

Published on 10/10/2016 à 18h08 following a purchase from 06/10/2016

An item in stock on the site was no longer available in reality, fortunately good customer service offered me several options.

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Acheteur Vérifié

Published on 10/10/2016 à 14h45 following a purchase from 06/10/2016

Fast delivery, nothing to complain about. However, the skateboards offered do not seem to be properly stocked, as the one I bought had quite a few visible scratches, even some black marker traces intended to hide the defects, which is borderline dishonest. Needs improvement!

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Response from HawaiiSurf Published on 11/10/2016

Hello,
I apologize for the condition of the board received, unfortunately it was the last one in stock for this model, was the board intended to be hung?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 07/10/2016 à 09h37 following a purchase from 02/10/2016

there was always the anti-theft device in the pocket of the jacket at the reception,
and I damaged the fabric while removing it - a shame for a jacket at that price!

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Acheteur Vérifié

Published on 03/10/2016 à 22h52 following a purchase from 17/09/2016

Satisfactory delivery, disappointment on one part of the product.

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Acheteur Vérifié

Published on 03/10/2016 à 17h22 following a purchase from 24/09/2016

I am missing a bar of wax otherwise fast delivery (first time this happens to me)

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Acheteur Vérifié

Published on 03/10/2016 à 12h24 following a purchase from 28/09/2016

missing size!

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Acheteur Vérifié

Published on 30/09/2016 à 16h14 following a purchase from 26/09/2016

Delivery one day late. However, following my email to know where my order was, I received a quick response and a solution was provided to me.

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Acheteur Vérifié

Published on 27/09/2016 à 15h17 following a purchase from 23/09/2016

Delivery on time, product assembled correctly ... or almost, the grip of my board is bitten on one side. Too bad for a new product!

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Acheteur Vérifié

Published on 18/09/2016 à 21h05 following a purchase from 14/09/2016

I find that the site is well made but the tracking is not detailed enough, especially when you are told that the order will arrive on a certain date and it only arrives 2/3 days later!

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Response from HawaiiSurf Published on 20/09/2016

Hello,
I apologize for the delivery of your order, as explained during your call to the store, we had an exceptional case on Thursday 15/09 because the replacement driver from DPD did not come at all to pick up the orders, we could only send your package the next morning, Friday 16/09..
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 16/09/2016 à 21h06 following a purchase from 07/09/2016

The site is good but there was a stock error and the delivery is 7 days late

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Response from HawaiiSurf Published on 21/09/2016

Hello,
I apologize for the delay with your order, my colleagues had to wait for the new Secrid reception to send you the missing wallet.. unfortunately we could not send it earlier.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 12/09/2016 à 12h02 following a purchase from 31/08/2016

good quality items, fast delivery

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Acheteur Vérifié

Published on 12/09/2016 à 08h54 following a purchase from 01/09/2016

Fast delivery. However, the packaging was poor. They disassembled the plate by breaking the screw in the spacer to remove the brake. The plate was loose in the package without protection, so it is scratched. And when we report it on the site, no response... ultimately 2 stars would have sufficed

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Acheteur Vérifié

Published on 11/09/2016 à 14h39 following a purchase from 23/08/2016

One week delay on delivery. A mistake that happens. Other orders went well.
The products are perfect, in line with my expectations.

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Acheteur Vérifié

Published on 08/09/2016 à 00h54 following a purchase from 03/09/2016

At €299.99 for the pair of rollers, I would have greatly appreciated unboxing a new, unopened product that hasn't already been used... Despite a well-designed website and package tracking, my feelings remain mixed for my first order on the site...

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Response from HawaiiSurf Published on 21/09/2016

Hello,
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 07/09/2016 à 22h34 following a purchase from 03/09/2016

I sent you an email the same evening to add 2 measuring tapes that I had forgotten but I received no response from you. I didn't want to pay shipping fees

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Acheteur Vérifié

Published on 21/08/2016 à 11h29 following a purchase from 17/08/2016

The site is very well made and the order is easy. Unfortunately, I did not receive a text when my order arrived at the pickup point, so I waited... Otherwise, the order arrived at the pickup point in less than 24 hours.

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Acheteur Vérifié

Published on 20/08/2016 à 20h41 following a purchase from 16/08/2016

Grip poorly placed on the board.

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Acheteur Vérifié

Published on 15/08/2016 à 15h16 following a purchase from 11/08/2016

Order not shipped the same day as announced. I ordered at 11, still not shipped to this day...

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Response from HawaiiSurf Published on 25/02/2017

Hello miss,
We apologize for the delay in preparing your order, one of the products in the order had to be replaced because there was a small mark on the plastic shell.
Your order was shipped on August 13, 2016, which was a Saturday, as the carriers do not work on weekends your order was taken care of on Monday, August 15, 2016.
We thank you for your patience.
Sincerely
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 15/08/2016 à 09h31 following a purchase from 10/08/2016

cracked deck and cut grip

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Acheteur Vérifié

Published on 13/08/2016 à 11h21 following a purchase from 02/08/2016

Very good site.

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Acheteur Vérifié

Published on 11/08/2016 à 13h03 following a purchase from 03/08/2016

A lot of delays, no excuses or information received

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Acheteur Vérifié

Published on 08/08/2016 à 08h49 following a purchase from 03/08/2016

Delivery times are not respected, we are promised delivery in 24 hours to a pickup point but in reality it will be more than 6 days that I have been waiting and I still haven't received anything... And this is not the first time this has happened.

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Acheteur Vérifié

Published on 04/08/2016 à 23h20 following a purchase from 14/07/2016

MINOT (JACADI), one piece 18M and 24M?
Here is the address :
25, rue Louis Le Grand
75002 Paris
FRANCE
Tel. +33 1 53 43 97 36

And an extra piece for us in 12M for FEDOR and 3Y for FLAMMEBIS.

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Acheteur Vérifié

Published on 02/08/2016 à 11h16 following a purchase from 26/07/2016

Quick order and immediate availability in store

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Acheteur Vérifié

Published on 31/07/2016 à 20h26 following a purchase from 27/07/2016

The site delivered my last order to a non-chosen pickup point and 45 minutes of public transport from the initially chosen site and explained that it was a decision of the carrier, I am no longer sure to order from Hawaiisurf.

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Acheteur Vérifié

Published on 31/07/2016 à 10h32 following a purchase from 26/07/2016

Color not as ordered, blue ordered, black and yellow received, super happy!!!!!

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Acheteur Vérifié

Published on 27/07/2016 à 11h30 following a purchase from 22/07/2016

Delay too long to restore the site accessible during a malfunction.

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Acheteur Vérifié

Published on 20/07/2016 à 17h30 following a purchase from 01/07/2016

Delivery time not in accordance with what was announced. Well, let's admit that we were in a sale period, the delay could come from there, but on the other hand, a response to my 2 emails would have been appreciated! The first to be informed about the order tracking and the second to warn them that they had sent my order twice and that I would therefore proceed to return this second package! Not a thank you, nothing nada. So improve your customer service.

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Acheteur Vérifié

Published on 18/07/2016 à 14h17 following a purchase from 14/07/2016

NOT only did I not receive my order but also without realizing it I paid 25 euros in shipping fees when it was free over 59 euros of order.
So please refund me 25 euros in shipping fees for a delivery scheduled for July 15 that has still not been delivered on the 18!!!!

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Acheteur Vérifié

Published on 17/07/2016 à 13h11 following a purchase from 12/07/2016

Delivery by TNT = zero
slight error on the address (street instead of alley)
The order did not arrive despite all the other information provided.
I had to go pick it up at a relay point despite the €6 paid to receive the package at home!

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Acheteur Vérifié

Published on 13/07/2016 à 10h15 following a purchase from 08/07/2016

+ : Product received quickly at the pickup point, in accordance with my order, good price.
- : I chose to pay in 3 installments, so I do not have free returns. I find it a shame to have free returns only if you pay via Paypal. I hesitated for a long time before buying.

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Acheteur Vérifié

Published on 13/07/2016 à 00h57 following a purchase from 07/07/2016

Did not receive my order despite 5 euros shipping fee

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Acheteur Vérifié

Published on 05/07/2016 à 12h18 following a purchase from 28/06/2016

An option should be added to verify if the city matches the postal code

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Acheteur Vérifié

Published on 05/07/2016 à 12h04 following a purchase from 30/06/2016

Good price, good product, but no extra packaging for shipping, so the box was deformed upon arrival, however the items were not too damaged.

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Acheteur Vérifié

Published on 30/06/2016 à 21h34 following a purchase from 26/06/2016

I ordered two products from HawaiiSurf and I only received one. Half of my order was not sent to me and yet the full amount was debited.

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