HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Like an e-shop for clothes and sports equipment at reduced prices. I would also say that it's a shame that, for example, there is no small description explaining how the brands fit (smaller or larger than size), for example, Vans fit small and if you don't know that and order, it often ends up being too small!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2016
long delivery......
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2016
Website and prices are correct. Just need to add complete information regarding the size of the boards, especially the wheelbase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2016
One of the bearings I ordered is not in good condition!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2016
Delivery problem, parcel dropped off at the relay and not at home. Nothing to complain about the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2016
Unacceptable. I have already placed several orders and the service was good but now! They make mistakes in the order, do not respond to the emails sent, promise to rectify over the phone and ... Nothing is done. They just offer to resend the products at my expense ... While they are in the wrong. I am close to filing a complaint for non-compliance with contractual obligations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2016
Hello, I placed my order before 1 PM but it was not taken into account, then I received a missed grip with already a cut on it at the wrong size
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2016
My product is no longer available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2016
saying nothing 3 days before a 15% promotion, I no longer order from hawaiisurf
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2016
Site very easy to use. Appreciable 15% discount promotion but the day after the end of the promotion the same product is sold at -20%. So in the end, bad purchase.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2016
Wrong delivery size - error in order preparation - no return slip with the invoice...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2016
Good overall but the grip provided with the boards is not satisfactory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2016
The site itself is very good, the only issue is that I ordered a pair of roller skates that were supposed to be delivered between May 4 and 5, but in the end, the delivery changed to between May 5 and 6, and as of today, it's the 8th and I still haven't received my skates, they are stuck in the 26.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2016
Order not satisfied
Replacement product delivered, torn package
Deadline not respected
Proposal for commercial gesture not honored
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2016
Order placed in size 46, order received, ....... in 44
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2016
Very good material but sometimes expensive, not enough clearance sales and hard to reach a seller because overloaded but still very pleasant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2016
Product descriptions are not detailed enough
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2016
ordered on the 19th received on the 20th, delivery is super fast! a small downside though, I have an invoice of 135 E while I paid them 160 E! they come from a store in 94, which means that in-store they are cheaper!!! advice, go there ;)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2016
not enough choice....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/04/2016
The site is quite complete. The choice is vast even if the trend is more towards urban style than technical equipment. However, the delivery times are incorrect. A package ordered on a Wednesday at 11am has still not arrived the following Monday. There is confusion between the terms 'shipping' and 'delivery' (package shipped within 48h in reality and not delivered, an issue when it's one of the reasons we order from this site).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2016
The site itself has many problems when ordering and the sending of orders is often late compared to what is said
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2016
The prepared product was not the right color.
Fortunately, I picked up my order in store, so the change could be made on site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2016
Delivery with a week delay, have not received it yet. Employee lied about the delivery date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2016
A bit weak
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2016
3 recent orders regarding the Bodyboard universe: - Model in stock not necessarily well updated on the website. - Delay in the shipment of the order without providing information. - Brief and hasty responses from the Body Dept. for inquiries. In short: could do better...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2016
Ultra fast delivery but error regarding the shipped product... too bad
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2016
Out of announced deadlines
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