HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
A bit long since I never received an email that was supposedly sent to change the shipping method... But after an explanation over the phone, the product arrived the next day. That said, the carrier GLS is below everything. My package was thrown over the fence crushing my hedge of shrubs. Not to mention that anyone could have picked it up before I got home.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2020
I finally have my wetsuit... but what a hassle!
Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
Package well received, product compliant but package torn without interior protection, products move and bump against each other
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
After a delay in the delivery of my skimboard, customer service took charge of my situation after I reported the problem. After a few steps, I finally traced my board which is very nice. Quality product, attentive customer service but delivery needs to be reviewed. I might be the exception...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2020
Very good parka except delivered without the fur around the hood... and still no news from customer service... but otherwise delivery and product top!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
A problem occurred with an item from my order that turned out to be defective, it was returned to the shop quickly, since then silence from them, no news, so I have no refund, no item, and no follow-up... Honestly, go to the competition instead, the customer service is catastrophic.
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Response from HawaiiSurf
Hello,
We have just taken note of your review. We contacted you on 15/09 to inform you of the good receipt of your bearings. However, they arrived in excellent condition, no defects were noted by our experts. Please feel free to contact us for any further information.
Best regards,
The HawaiiSurf team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2020
I ordered a pair of Seba E3-80 and I am extremely disappointed because the image does not correspond at all to the product I received, indeed, the intermediate support is just a simple velcro strap while in the product image there is a notched strap, I find it simply shameful to deceive the customer about the merchandise! I do not recommend this product at all! Otherwise, delivery time perfectly respected and careful packaging!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2020
Very disappointed with the delivery! This is the second time your delivery person has done this to me: delivery to a different pickup point than the one requested. Not having a vehicle, I do not choose my pickup points at random, and for no reason or explanation, I was surprised to learn via SMS that the package was at another pickup point, which is obviously not easy for me to access! I tried to complain on their site, and they asked me to send a paper letter by post.... ridiculous! I advise you to review your very disappointing delivery service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2020
I still haven't received my package... Is that normal ????
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2020
Product as described, pleasant phone reception, unfortunately delivery was not as expected: although delivery was scheduled at home and I was present all day, the delivery person dropped the package at a pickup point! A somewhat careless attitude, which may have suited him but the contract was not respected. For your information, the provider was GLS which I do not recommend, while the site Hawaisurf.com is impeccable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
The carrier GLS delivered the package to a different relay point than the one selected
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2020
The t-shirt ordered (picture basement cork Black) is described with raised lettering that I was able to verify on a model seen at Intersport (Reims) but could not buy because my size was no longer available. The one I received has totally flat lettering. I am disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/08/2020
I am disappointed because an item was missing from the package, nothing dramatic, there were only 3 bolts instead of the 4 I ordered... it can happen, it's a low-cost item but what I find abnormal is the lack of response to my message reporting the problem!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2020
Customer service is extremely slow despite 6 calls, still no refund Apparently 'the depot' is overwhelmed with returns... bad sign... The questioning of the so-called depot should be considered, refunding a PayPal payment takes about 2 minutes 30 Thanks to the return tracking, I know that the package has been at the depot for more than 3 days
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Lack of coordination with your carrier who did not receive the message with the phone number I provided and that you assured me over the phone you had transmitted. Moreover, this Thursday, August 20, you also told me over the phone that the delivery was for Monday 24 and the delivery person came Friday morning the 21. Otherwise, the board arrived in good condition.
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Response from HawaiiSurf
Hello, the carrier was informed on Thursday, August 20 of your new number. It is unfortunate that he did not notify it and we thank you for your feedback so that we can pass the information on to them. Regarding the delivery, it is indeed between 4 to 7 working days for surfboards. The maximum delay was therefore Friday, August 24. We thank you for your interest and remain available for any other questions.
Best regards,
The Hawaiisurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The order was indeed delivered within the allotted time but delivering a pair of Oakley's, even on sale, in a soft plastic pouch is just ridiculous: the pair arrived -miraculously- intact but the box was completely crushed... needs to be reviewed...
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Response from HawaiiSurf
Hello, thank you for taking the time to write this review. We will pass this information to the depot. Have a nice day, See you soon on Hawaiisurf, Best regards, The Hawaiisurf team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2020
Hello After 3 weeks, I am still waiting for my package which should have been delivered to a pickup point. The first pickup point did not accept GLS packages but it was still referenced. After contacting the site, I requested to change the pickup point. No notification regarding the change, just an oral agreement by phone. The carrier confirms to me that the package has been delivered to the new pickup point but they cannot find it. After multiple calls, no news and I am still waiting for my package and no one gets back to me regarding a new delivery or a refund (it's up to me to do all the steps, incredible ...)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/08/2020
Order received on time but with a defect. Since then, impossible to obtain the return document, customer service is ineffective
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2020
No delivery notice, no information regarding the arrival of the delivery person, the grip is rolled up which is very inconvenient to install!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2020
The order was processed and shipped quickly, maybe too quickly since a sole was missing (essential for good balance in roller skating). The information was quickly received by customer service, but the sole took more than a week to arrive. The complete product is of very good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
packaging not substantial enough
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2020
Lack of choice in Carver (skateboard)
For the rest, the site is practical and clear
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Response from HawaiiSurf
Hello,
Indeed, the Carver brand is a victim of its success. Don't hesitate to check our website regularly for new products.
Thank you for your interest,
The Hawaiisurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
I only give 3 stars because I paid for home delivery because I am disabled. However, the delivery person did not bother to deliver to me, he dropped it off at the relay point. I am looking for a solution to retrieve my package before it goes back.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2020
Product as described but delivered to the wrong place!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
Good product but delivery time way too long: a week instead of 48 hours...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
Product meets expectations and fast shipping by the company, but there was a problem with the GLS delivery person who is definitely not up to par. So as long as GLS handles deliveries, I will not order from this site again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Unfortunately I chose the wrong size of surf shoes. I therefore requested an exchange but the return costs are at my expense, for shoes over 250 euros I find that a bit excessive. Moreover, a wide choice of products and very pleasant store customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2020
The site is easy to access.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2020
Working for an e-commerce site I advise you to check the products before shipping as one of the roller wheels is missing the spacing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2020
No contact from you, despite phone message and email for technical advice before purchase.
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Response from HawaiiSurf
Hello,
We apologize for this inconvenience, we try our best to respond to all your calls and emails. Thank you for giving us your feedback :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2020
It was not specified anywhere that the €10 voucher offered on my account had a minimum purchase on your site!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
-
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Wheels OK. Crash pad shorts OK. Delivery person left instead of handing the package directly and tool slightly rusty. Everything recovered but doesn't seem serious.
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Response from HawaiiSurf
Hello,
Thank you for your feedback, we are sincerely sorry for this mishap regarding your tools, we hope to see you again for a better shopping experience :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2020
Never received
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Response from HawaiiSurf
Hello,
Your order was shipped on 10/06 and dispatched on 11/06 to the pickup point you chose, this same pickup point received your order on 16/06, a scan of the barcode confirms that they had it in their possession. Your package was returned to us at the end of last week and is currently in transit to your home.
We want to assure you that we are doing everything necessary for it to reach you as quickly as possible.
Best regards,
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
Large number of choices. But GLS... deplorable delivery service...
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Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2020
Poor customer management, I do not recommend!
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Response from HawaiiSurf
Hello Sir,
We are very understanding regarding your feedback, however, the situation that leads you to leave this review is actually not our fault, as I remind you, the product you ordered was indeed sold individually and mentioned in the description.
We want to reassure you and also assure you that we have indeed received your package and that the necessary actions have been taken.
Best regards,
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Parcel well packaged but delivery time +1 day compared to the site
Best regards
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
Great choice of products, effective advice by email or phone, lightning fast shipping, everything is perfect on their side EXCEPT the choice of GLS, the worst carrier there is (no other choice possible)! My package wandered for 2 weeks on the roads of Var, they are unreachable, disrespectful, indifferent... I could go on.
Too bad you lose 2 stars because of that. When other delivery methods are available I will come back but not before!
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2020
I did not receive the product
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Response from HawaiiSurf
Hello,
The package is delivered to you, please check with the carrier. Unable to reach you, you provided a wrong number.
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2020
Recent purchase of a pair of rollers. The item was not checked before shipping, result: one brake is missing, moreover the box is more than deplorable whereas it is required in the sales conditions that the return of merchandise will only be accepted with intact packaging!!!
I requested a reshipment with a refund... I am waiting for confirmation.
I am disappointed.
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Response from HawaiiSurf
Hello Madam,
We apologize for this inconvenience, our customer service has responded to you and was able to find a solution.
The HawaiiSurf team.
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