Customer reviews of HawaiiSurf

Received today 18/12/19 the package ordered since 25/11/2019. The tennis of the Quad rollers arrived dirty and in addition I had to pay the delivery person an additional 30.72€ of Igic (Canarian VAT and Customs) after having paid 20% VAT on the purchased product (see invoice). I had a confirmed price with transport of 193€ and now I had to pay an additional 30.72€. Not at all satisfied with the service received. I hope that I will be reimbursed for the additional fees I had to pay. Awaiting your response. Regards.

This is the first time I buy a board and they didn't offer me the grip. Had to order one and wait again... Otherwise, the board is cool!

"+(+*-&-%]^]

Satisfied

Very disappointed with the delivery and no response to my message from customer service...

Bad customer service

Still no trace of my €80 order supposedly delivered two weeks ago, which I still have not received....... HawaiiSurf and GLS carriers are trying to find it.... Very big lack of seriousness.

Order received quickly, in line with my expectations. The downside concerns the packaging which leaves something to be desired: a large plastic envelope where the bearings and my bones speed cream were well shaken, a bottle of speed cream leaked.

Decent site but wrong item sent: a T-shirt instead of a sweatshirt.... at 56€!.... waiting for the exchange procedure....

Super fast delivery
Quality product
HOWEVER; Screws not included in the box without it being mentioned anywhere

Good material but grip assembly not great

I received my bushings with a missing washer. And the soft package made everything loose, luckily the lubricant for bearings was well sealed! Everything was out of the boxes and packaging. Too bad the price was attractive

All good, except for a small impact (you can see the wood on 1cm) on the board

The item received does not correspond to the one I ordered

I would have liked to be informed that the boards were sold without grip. I would have ordered some.

Good reception of the products. However, it was impossible to select a pickup point via GLS while there is one just next to my house. So I opted for home delivery (paid) which was supposed to arrive between such and such date. Delivery a day earlier, not being at home my package was dropped off at the pickup point I wanted without incurring delivery fees. I specify that the pickup point selection did not show any PR in the center of Bordeaux, just a few in the CUB (quite far then). So we are forced to take the paid home delivery even though we will go pick up the package next to our home.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

It is difficult for me to give my opinion, I still haven't received my order

difficulties in validating an order

I have been ordering from you for a very long time, this order took weeks to arrive and when I called several times, I was made to understand that I was bothering you, the nice seller-customer relationship is over, very very very disappointed.

Forced sale for example

My package still hasn't arrived.
It apparently returned to the starting point and is now being resent, but I haven't heard anything more than that.
So I'm still waiting.
The tracking of the package is a lie for me since they never delivered anything to me.

Item unavailable

Website with a variety of choices, interesting promotions. But very disappointed with the delivery tracking. The order took a long time to arrive, so I sent two emails without a response. I had to call to find out where my order was, more than 20 days after placing it. In the end, it was already at the pickup point. Very disappointed

Order not received. ... Supposedly lost.... while a surf is part of it.

Not serious. Difficult to reach them by phone, even impossible. They do not respond to emails. Product displayed not in stock. Delivery of another product....

Expensive shipping fees for a very long delivery time (8 days). No response to questions by email and if I hadn't called, the board wouldn't have been sent for a while. Once received, defective and damaged product... another wait of 8 days to get a contact and finally a customer service proposal...

Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.

I never received my order! I canceled it due to lack of delivery.
I am not satisfied with the organization or the seriousness.
I hope never again.
In the meantime, I am waiting for my refund!!!!!!!

I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.

Lol

I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service

I ordered roller wheels, they were very poorly packaged. And I ordered on Friday, I paid almost 10 euros to be delivered the next day before 1 PM, result I only received them on Monday, if I had known it was misleading, I would have chosen a less expensive delivery... I am disappointed

On this order, the blue Santa Cruz cap is junior size! I can't fit my head in it... too bad, nice product

Hello, the delivery is fast as indicated but the delivery person is not the same because he arrived and only rang once, my cousin was sleeping and since he only rang once he wasn't sure so he didn't go out, then he left directly leaving an email rather than a text. Knowing that we do not receive the notification, he went back to Vannes which is still 1 hour away from my home. So the delivery person is a bit abusive.

The delivery times, the products and the packaging were very good however I sent a request to customer service for which I never received a response (in two weeks).

Very disappointing. I thought I was buying a quality product. The product opened upon unpacking has several defects.
I will request an exchange or a return.
URGENT for birthday

Too bad the store doesn't open in the afternoon, it's discouraging.

Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.