Customer reviews of HawaiiSurf

Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.

A bit expensive. Some items are hard to find.

Simple site where I often find promotions.

Good site but, delivery not recommended you want your board go pick it up at your nearest shop (I paid an extra €10 for nothing)

The product received does not match the product ordered. This is the second time I have a problem with wheels: the first time I received mismatched wheels, a commercial gesture was made, the second time I received completely different wheels from those chosen, which surprises me from Hawaï

Good site, order placed easily

Very good but no screws sold with the plates while the seller had confirmed to me that they were provided with the plates.

Well-made site, but I went to the store. No order via the site.

Delivery time and location not respected.

Online stock announced does not match availability in store. The presentation of the items could be more technical and precise.

A week to receive the parcel, a bit long, but well there was a public holiday!

You sell and deliver non-compliant products: the bindings I ordered are a limited series delivered in a cooler: you sent them to me without the cooler and especially without warning: I will have to go to the Post Office to resend them to you! I have about twenty boards and just as many bindings mostly Union and limited series... your delivery is worthless: a limited series is a set!!! And when I point this out, I am basically told that if I am not happy, I can resend them and then I have to ask how I will be reimbursed for the shipping costs!!!! I have already ordered from your site: I paid for a pair of boots twice the price due to a connection problem and when I reported it, it was such a mess that I abandoned the idea of reimbursement... however, I must recognize a linear aspect: your accounting department is like your shipping department and your sales department....

The 48h delivery took 5 days.

I did not like the experience I had during my order. First, the tracking link for my order did not work, it was not sent to me a second time even after I asked, then I was not notified of the arrival of my parcel at the pickup point and finally I did not receive the free grip that is supposed to be provided with the purchase of a board. If you want to buy skate products, I advise you to buy from another site.

Lack of certain precision regarding a size guide depending on brands, the number of wheels in a set, details on possible returns

The package was damaged

Excellent

It says delivery 24-48h, everything was in stock. I chose this site for the delivery time but the promises were not kept. Ordered on Friday and received the following Friday because I called to find out where my order was. Otherwise, I wouldn't have received it yet. Very disappointed with the service. I won't come back

I did not receive my order

High delivery costs. Delay ok. Website ok

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Not satisfied with the delivery, having paid for express delivery but 4 days later the package still not sent, unacceptable

I believe that when you pay for next day shipping and it is stated on the site, you should receive this service. Order placed on Saturday, was supposed to receive this morning, no news... not serious at all

Delivery in 48 hours, for me it has been a week and still nothing received!!!

I don't know the site, but I do know the store. Following my dissatisfaction with 1 out of 2 products purchased, hawaiisurf contacted me to resolve my issue: this approach is positive in itself, let's wait for the follow-up. Nice material but in April, indeed, ski shoes are rarer and I should have acted sooner for this purchase.

Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...

Having mentioned my phone number when ordering, I never received ANY TRACKING by email with a link or anything (I had to log in to the site) and NO SMS or anything telling me that the package was at the pickup point, I realized more than a week after the package arrived and without SMS the pickup office didn't want to give it to me!!! So I'm still without a package or progress on the order... it's quite poor for a first order.

Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.

First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.

Product very poorly packaged, the clothing without packaging placed directly in a box. Box arrived crushed and the warranty sticker detached, so anyone could see what was in the box. Review your packaging. Also, I had to contact the relay point to find out if the package had arrived there. Too bad the site doesn't inform the customer......

Long delay for 10 euros of shipping

My order was sent to another customer

The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!

Maybe consider training your employees to put two similar shoes in one box.

There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty

Unrefunded returns present a real problem especially when the sizes indicated on the site do not correspond to the size of the ordered shoes...

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Used to super quality with HawaiiSurf, I was just surprised when opening the package to see one of my wheel sets opened and re-taped as best as possible. (nothing serious)
Fast, correct and reliable site

Hello, I ordered a set of pads for my board, which I paid 15€. The surprise was not very pleasant when I received my item with a label on it, 15€ crossed out -50%, new price 7€50. The customer perception is not very good. Otherwise, the delivery was fast and the item was in good condition.

Phone contact really great, very good advice, nothing to complain about. However, the delivery, although fast, leaves something to be desired in the sense that everything was moving around in the box, the ordered items thrown loosely in the delivery box... In short, it was my first order, I might try again but if this happens again, I will buy elsewhere.