Customer reviews of HawaiiSurf

Good evening,
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We deliberately provided this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle traffic prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is completely irrelevant.
Colissimo does not and does not even offer deliveries in 24 hours (or less). The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a little research before arguing with comparisons that are absurd, and to embellish by omitting as many FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly for the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF

Good evening,
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We have deliberately indicated this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "the village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle circulation prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is totally irrelevant.
Colissimo does not even offer deliveries in 24 hours (or less) The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a minimum of research before arguing with comparisons that are nonsensical, and embellishing while omitting as many of the FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary, we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF

Hello, as discussed over the phone, there was a mix-up with the other pair.
You can come by on Saturday as agreed to exchange the foot that doesn't fit.

Hello,
We apologize for the unavailability of your item.
Indeed, like all online shops as well as physical ones, we are not immune to thefts, defects, or stock errors and we inform our customers in this case.
We remain an independent shop, the refund took time because we have returns, modifications, cancellations during the sale period.
Our apologies for the issues encountered with your purchase.
Best regards
Romain
HAWAIISURF

Hello, We apologize for the delay encountered on your order, despite a special team on Monday (weekly closure) we still experienced a delay in shipments at the beginning of the week due to the influx of the new markdown that occurred over the weekend of your purchase. I am sorry to read that you had to return to obtain your pair of mittens. This is not customary and quite endemic during peak trading periods, but in the case of a delay we remain flexible on delivery and could have sent them directly to your vacation spot, or to a nearby Chrono relay (so you could pick them up without sacrificing a day of practice) within the same timeframe. We apologize for the issues encountered with your order. Best regards, Romain HAWAIISURF

Hello, we put it directly in the box because brands send them like that in the delivery boxes they send us.
Since there should be less and less plastic, brands also have no right to put them under plastic.
When sending clothes, we still take care to fold the items well in the package.
Remaining at your disposal.

Hello,
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF

Hello, Unfortunately, the shipping rates are fixed (for Belgium as for France) and it is true that for just one spare part it may seem disproportionate.. We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust shipping costs based on the theoretical weight of one or more items in an order, for now. Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the shipping. Best regards Romain HAWAIISURF