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A
Rating: 5 out of 5
Perfect, very good communication...
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 2 out of 5
The delivery was not made to my home, I paid nearly 8 euros for home delivery, I was at home when I received the email from TNT saying that I was not present at my home, I had to go to the indicated relay point.... not cool to deliver to a relay point for 8€...
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Response from HawaiiSurf
Hello Sir,
We would like to apologize for this lack of seriousness on the part of our partner TNT. We have already reported to TNT that their agency in the North region is not exemplary as it is not uncommon for our orders in the Lille region not to be delivered to home. Moreover, during this Christmas period, the flow of packages is significantly higher than normal, which means that to meet delivery deadlines, some drivers drop off their last packages at relay points directly.
In any case, we will proceed to a refund of the shipping costs and we apologize again for the inconvenience caused.
Have a pleasant day and happy end-of-year holidays.
Best regards
Kevin VPC
We would like to apologize for this lack of seriousness on the part of our partner TNT. We have already reported to TNT that their agency in the North region is not exemplary as it is not uncommon for our orders in the Lille region not to be delivered to home. Moreover, during this Christmas period, the flow of packages is significantly higher than normal, which means that to meet delivery deadlines, some drivers drop off their last packages at relay points directly.
In any case, we will proceed to a refund of the shipping costs and we apologize again for the inconvenience caused.
Have a pleasant day and happy end-of-year holidays.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Serious, fast and efficient
The announced deadlines were respected
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The announced deadlines were respected
A
Rating: 5 out of 5
Very fast reception, perfect
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A
Rating: 4 out of 5
Order placed a day later due to a problem with the payment tab. But super fast delivery.
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A
Rating: 5 out of 5
Super fast deadlines, top-notch delivery person, compliant product, (Not tried yet, will see with time) very satisfied
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A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect, very fast
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A
Rating: 5 out of 5
Delivery more than fast.
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A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
Very good site to recommend, serious both in processing orders, products as well as tracking and delivery
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A
Rating: 5 out of 5
Impeccable! Order from Thursday evening and delivered Saturday morning. Top especially during this period. Thank you
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A
Rating: 5 out of 5
The date given for receipt was well respected.
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A
Rating: 1 out of 5
Hello, we were at home all day and even worked at the entrance gate all morning, then we had lunch and upon returning we received a notice of passage, while no one rang... I don't understand why... In the end, we picked up our package at the relay point...
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Response from HawaiiSurf
Hello Sir, We apologize for this lack of seriousness on the part of our partner TNT. During this Christmas period, there are a huge number of packages and some delivery people do not make all deliveries in person to save time. We will immediately proceed to refund your shipping costs and report this complaint to TNT customer service. We wish you a good day and pleasant end-of-year celebrations. Best regards, Kevin VPC
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Speed, efficiency.
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A
Rating: 5 out of 5
Fast, careful shipping, good customer follow-up by email, and top product!
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A
Rating: 5 out of 5
Good site, very fast shipping and compliant product... No issues
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A
Rating: 5 out of 5
Very satisfied with ultra-fast delivery
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A
Rating: 5 out of 5
SPEED of delivery
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A
Rating: 5 out of 5
Excellent service and speed
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A
Rating: 5 out of 5
Very fast delivery, in barely 48 hours.
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A
Rating: 5 out of 5
Super fast, super efficient! Thank you!
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A
Rating: 5 out of 5
Super fast delivery. Very satisfied with my order.
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A
Rating: 5 out of 5
Fast and compliant. Good price
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A
Rating: 5 out of 5
It's a great site! The sellers respond quickly to messages and advise us very well. Secure site and fast delivery (about 3 days). I recommend 100%!
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A
Rating: 5 out of 5
Ordered immediately and almost immediately delivered! Will renew!
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A
Rating: 5 out of 5
Bravo for the ease of navigation on the site, the promotions, and the fast and not prohibitively expensive delivery.
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A
Rating: 5 out of 5
Perfect, fast shipping on the right products!
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A
Rating: 5 out of 5
Compliant with our request! Nothing to complain about the delay. Highly recommend! BOGIL59
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A
Rating: 5 out of 5
Super delivery service, super discount!! What more can I say, thank you for this fast and efficient transaction
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A
Rating: 5 out of 5
Very satisfied, the shipment was very fast. The only small downside: the choice of relay points to pick up packages is quite limited (city of Lille), otherwise it's great!
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A
Rating: 1 out of 5
They sent me the jacket I ordered with the store's anti-theft tag :(
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Response from HawaiiSurf
Hello Sir,
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Very well equipped
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A
Rating: 4 out of 5
Great site - fast shipping - very good after-sales service/
DPD delivery not great, the delivery person was not careful at all
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DPD delivery not great, the delivery person was not careful at all
A
Rating: 5 out of 5
Great site, efficiency, deadline respected, thank you very much....!!!
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A
Rating: 5 out of 5
Reactive. Well documented. Easy.
Very good
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Very good
A
Rating: 5 out of 5
Superb service as usual.
Express delivery even during the holiday season, thank you ;-)
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Express delivery even during the holiday season, thank you ;-)
A
Rating: 5 out of 5
to recommend
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