Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 25/09/2023 à 08h12 following a purchase from 14/09/2023

Excellent product and as described. Very fast and careful shipping

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Acheteur Vérifié

Published on 24/09/2023 à 15h13 following a purchase from 15/09/2023

Great store!!!

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Acheteur Vérifié

Published on 24/09/2023 à 11h31 following a purchase from 11/09/2023

Always super well delivered!

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Acheteur Vérifié

Published on 24/09/2023 à 08h28 following a purchase from 13/09/2023

Very professional, the product was not well wrapped but the quality, price, and transport were excellent

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Acheteur Vérifié

Published on 23/09/2023 à 19h09 following a purchase from 13/09/2023

Very good

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Acheteur Vérifié

Published on 22/09/2023 à 00h05 following a purchase from 10/09/2023

Perfect except for the delivery arriving 2 days after the scheduled day.

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Acheteur Vérifié

Published on 20/09/2023 à 18h02 following a purchase from 08/09/2023

The products are of quality, the prices interesting. Speed in processing and delivery. Perfect!

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Acheteur Vérifié

Published on 20/09/2023 à 17h08 following a purchase from 11/09/2023

Perfect service.
Package received within 48 hours
I recommend

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Acheteur Vérifié

Published on 20/09/2023 à 15h47 following a purchase from 08/09/2023

For now, it's perfect

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Acheteur Vérifié

Published on 14/09/2023 à 09h57 following a purchase from 31/08/2023

Very good. Fast shipping.

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Acheteur Vérifié

Published on 13/09/2023 à 19h01 following a purchase from 03/09/2023

Perfect

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Acheteur Vérifié

Published on 13/09/2023 à 17h08 following a purchase from 03/09/2023

Fast delivery and well packaged, nothing to say

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Acheteur Vérifié

Published on 13/09/2023 à 14h03 following a purchase from 01/09/2023

Package received very quickly, well packaged and very good communication

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Acheteur Vérifié

Published on 13/09/2023 à 10h37 following a purchase from 31/08/2023

Perfect.
Package received the day after the order.

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Acheteur Vérifié

Published on 11/09/2023 à 16h51 following a purchase from 30/08/2023

Fast, careful shipping, I recommend

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Acheteur Vérifié

Published on 10/09/2023 à 10h24 following a purchase from 26/08/2023

Fast delivery. Everything was delivered in perfect condition.

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Acheteur Vérifié

Published on 09/09/2023 à 21h07 following a purchase from 29/08/2023

No issues with this order

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Acheteur Vérifié

Published on 06/09/2023 à 23h41 following a purchase from 25/08/2023

Easy to place the order and fast delivery

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Acheteur Vérifié

Published on 06/09/2023 à 15h03 following a purchase from 28/08/2023

Delivered in good condition and very quickly

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Acheteur Vérifié

Published on 06/09/2023 à 14h04 following a purchase from 27/08/2023

Top notch!

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Acheteur Vérifié

Published on 06/09/2023 à 12h46 following a purchase from 26/08/2023

Order received in 2 deliveries without information given

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Acheteur Vérifié

Published on 04/09/2023 à 14h44 following a purchase from 09/08/2023

Customer service is great, thanks for the very good advice on the board, the choice of fins... before my order, then for mounting my fins upon receipt.
Delivery took a bit longer than expected but that's okay.
For the site, it's fine, I easily found what I was looking for.

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Acheteur Vérifié

Published on 03/09/2023 à 21h31 following a purchase from 19/08/2023

Everything is perfect

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Acheteur Vérifié

Published on 31/08/2023 à 12h56 following a purchase from 17/08/2023

Great site for good deals, fast shipping

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Acheteur Vérifié

Published on 26/08/2023 à 16h20 following a purchase from 16/08/2023

The site is complete, customer service is nice and very responsive, very fast and careful shipping!

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Acheteur Vérifié

Published on 26/08/2023 à 13h52 following a purchase from 16/08/2023

Top customer service, fast shipping.
Perfect, I recommend

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Acheteur Vérifié

Published on 25/08/2023 à 15h48 following a purchase from 15/08/2023

perfect fast and careful shipping

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Acheteur Vérifié

Published on 25/08/2023 à 12h46 following a purchase from 14/08/2023

Perfect delivery, nothing to add! I recommend

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Acheteur Vérifié

Published on 17/08/2023 à 16h33 following a purchase from 10/07/2023

Perfect!!!

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Acheteur Vérifié

Published on 14/08/2023 à 16h18 following a purchase from 31/07/2023

Order received quickly
After using the product which has a defect (water infiltration in the skim board), easy communication with very quick responses from customer service, product replaced without issues, thank you

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Acheteur Vérifié

Published on 14/08/2023 à 09h40 following a purchase from 31/07/2023

Products conform, order received very quickly, cool prices!

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Acheteur Vérifié

Published on 09/08/2023 à 15h54 following a purchase from 28/07/2023

Well placed, with cheaper prices for the same item.

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Acheteur Vérifié

Published on 09/08/2023 à 14h44 following a purchase from 28/07/2023

Fast delivery!
Excellent board!!!

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Acheteur Vérifié

Published on 08/08/2023 à 09h41 following a purchase from 26/07/2023

Ok!!

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Acheteur Vérifié

Published on 07/08/2023 à 12h42 following a purchase from 19/07/2023

Perfect

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Acheteur Vérifié

Published on 05/08/2023 à 11h04 following a purchase from 13/07/2023

TB delivery, great product

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Acheteur Vérifié

Published on 02/08/2023 à 20h55 following a purchase from 21/07/2023

Well-made site. Package delivered very quickly. I will gladly recommend.

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Response from HawaiiSurf Published on 04/08/2023

Hello Thierry, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during the purchase of your Lafuma pants and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)

Acheteur Vérifié

Published on 02/08/2023 à 15h35 following a purchase from 22/07/2023

Delivery and receipt of the package as expected.
Perfect

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Response from HawaiiSurf Published on 04/08/2023

Hello Gael, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your purchase and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)

Acheteur Vérifié

Published on 01/08/2023 à 19h54 following a purchase from 21/07/2023

Top-notch, quality material!

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Response from HawaiiSurf Published on 04/08/2023

Hello François, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your skateboard purchases and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)

Acheteur Vérifié

Published on 01/08/2023 à 18h00 following a purchase from 20/07/2023

Perfect! And the + a very fast shipment

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Response from HawaiiSurf Published on 04/08/2023

Hello Mathilde, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your purchases and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)