HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2023
I am very satisfied with the skis and the mounting of the bindings. The shipment of my order was very fast!
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Response from HawaiiSurf
Hello, We are delighted that your ski pack suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
I only give 4 stars because of the delivery that was announced to us by the carrier and was not respected
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Response from HawaiiSurf
Hello, We are sorry again that the carrier did not meet its commitments. Following our phone discussion, we have reported the information to the carrier. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2023
Fast service and nice skate!
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Response from HawaiiSurf
Hello, All the Hawaiisurf team is happy that you enjoyed your order. Have a nice day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2023
Fast delivery!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2023
Super fast delivery
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Response from HawaiiSurf
Hello, We are delighted that your Dalbello shoes suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2023
Very good
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Response from HawaiiSurf
Hello, We are delighted that your bindings suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2023
Good products at an interesting price (didn't see cheaper elsewhere for the item purchased during my research).
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
Everything went perfectly, I would have liked a little note on the choice of equipment
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Response from HawaiiSurf
Hello, We are delighted that your order suits you. Our team of experts is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm to advise you. You can reach them at 05 33 78 06 00 or by email at: [email protected] Next time, don't hesitate to contact us for personalized advice! The entire Hawaiisurf team wishes you a good day, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2023
Fast shipping and good prices.
Highly recommended online store!
Rocco
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2023
Great
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2023
Order processed and shipped very quickly. Nothing to complain about.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2023
Fast, good price!
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Response from HawaiiSurf
Hello, We are delighted that your Dalbello shoes suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2023
Everything perfect
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Response from HawaiiSurf
Hello, Thank you for your order. We are pleased that the Millet shoes meet your expectations. We wish you a good day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2023
Great products, delivered the next day, perfect as always.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2023
Great, Cécilia from customer service was responsive and efficient, thanks to her!!
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Response from HawaiiSurf
Hello, Thank you for your purchase! See you very soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2023
very well designed site, very fast delivery and the quality of the ordered poncho is impeccable, I am always so delighted with my purchases with you
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Response from HawaiiSurf
Hello, We are delighted that your poncho suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2023
Very good reception on the phone, I was very well informed, delivery time respected and fast, in short as good as it was 36 years ago with online sales in addition
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2023
Perfect
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like it and thanks you. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2023
Very good, fast shipping, beautiful shoes
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Response from HawaiiSurf
Hello, We are delighted that you like your shoes. Have a nice day. Thank you and see you soon! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Good
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2023
Super top I recommend ++++
Team attentive and competent.
Super service
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Response from HawaiiSurf
Hello, We are delighted that your ski shoes suit you. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2023
Fast order
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your purchases and hopes to see you again soon. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2023
Impeccable
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Response from HawaiiSurf
Hello, We are delighted that your order suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
No problems on the site, I recommend! I don't give 5 stars because it is said to be delivered in 48 hours and I received it in a week.
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Response from HawaiiSurf
Hello, Thank you for ordering your snowboard on our site. The announced delivery time of 48 hours applies to shipments entrusted to GLS, which handles "standard" packages. The delivery of snowboards requires a specialized carrier for fragile and bulky packages. According to our general sales conditions, this type of package is delivered within 4 to 7 working days depending on your location. I remain available via your customer area for more information. See you soon! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2023
Product meets expectations. Delivery time respected, impeccable condition of the package.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Perfect
On time
Missing a screw to change the wheel with the brake. (Problem comes from Rollerblade)
Hawai Surf did what was necessary very quickly..!
Bravo and thank you
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Response from HawaiiSurf
Hello, I sincerely thank you for taking the time to share your experience with us. We are delighted that our customer service was able to satisfy you quickly. :) See you soon! Have a very nice day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
everything is satisfactory
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to order your gloves. Would you have more information to share with us in order to best meet your expectations? While waiting for your response, I wish you a very nice day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2023
Fast and careful shipping. Well-stocked products.
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Response from HawaiiSurf
Hello, We thank you for your order and are delighted that your Ripcurl wetsuit suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2023
Easy order: good visibility of products / delivery in record time
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order. Our logistics team is doing its best to get your orders to you as quickly as possible. We look forward to seeing you again soon on our site. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2023
Fast delivery. Quality rollers. Competitive price. Pleasure to place the order. Kudos to the whole team!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. :) See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2022
Exchange without problems
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Response from HawaiiSurf
Hello, We are delighted that the North Face sweatshirt suits you. Have a very nice day. See you soon! Cecilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2023
Fast delivery, products conform to the description, no issues.
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Response from HawaiiSurf
Hello, Thank you for taking the time to share your experience. Hoping to see you again soon on our site. Have a nice day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2023
Very serious site, very fast delivery.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2023
Order placed very easily, the site is well designed. Shipped and received quickly.
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Response from HawaiiSurf
Hello, Thank you for choosing Hawaiisurf to place your order. We are delighted to read that you were satisfied with your experience. See you soon on our site. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Very satisfied with the site and the products purchased.
I do not give 5 stars but it is independent of the Hawaiisurf site.
I was not completely satisfied with the delivery provided by GLS.
The delivery person did not take the time to ring the bell to deliver the package.
He placed it automatically in the safe place I had suggested in case of absence.
I saw him pass in front of my house while I was in my kitchen...
Not very professional...
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Response from HawaiiSurf
Hello, First of all, I would like to thank you for your order. I am sorry that the delivery service did not meet your expectations. Please note that when you make a request for instructions such as "leave in a safe place" it takes precedence over the initial delivery request and is considered a new instruction. I will still pass the information on to the delivery service so that improvements can be made. I wish you a pleasant day and hope to see you again soon on our site. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
Very disappointed with the service provided. I ordered a fragile item, and it was delivered to the customer by tossing it over a two-meter gate. I hope the item is not damaged, given the price and fragility of the product. Very disappointed, if the item is not functional, I expect a commercial gesture.
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Response from HawaiiSurf
Hello, I have noted your message. I apologize for the anomaly encountered with your order. The delivery person in charge of your delivery did not follow the procedure, and I will make sure to report this to our account manager so that a reminder of the procedure is given to the delivery person. I have contacted you via your customer area to get more details about the condition of the jacket received. See you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2023
Great! Very fast and careful shipping. Customer service that responds systematically without waiting and is attentive.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2023
Very serious site and fast shipping with tracking. First order and very satisfied.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2023
Very fast delivery and top customer service.
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Response from HawaiiSurf
Hello, We are delighted that your O'neill Lycra suits you. The entire Hawaiisurf team hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
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