Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 09/09/2022 à 15h51 following a purchase from 01/09/2022

Great item

Translated reviews

Response from HawaiiSurf Published on 15/09/2022

Hello, The entire Hawaiisurf team is delighted that you like your Neoprene Top. Have a great day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 09/09/2022 à 14h40 following a purchase from 30/08/2022

Great customer service, fast and efficient

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Response from HawaiiSurf Published on 15/09/2022

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 09/09/2022 à 11h49 following a purchase from 30/07/2022

Efficiency and authenticity

Translated reviews

Response from HawaiiSurf Published on 15/09/2022

Hello, The entire Hawaiisurf team is delighted that you like your bag. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 09/09/2022 à 09h21 following a purchase from 25/08/2022

Super fast and product identical to the order

Translated reviews

Response from HawaiiSurf Published on 15/09/2022

Hello, We are delighted that your Lafuma shoes suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 09/09/2022 à 01h58 following a purchase from 13/08/2022

Great variety of choices

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for sharing your experience on our site. Our purchasing team does its best to offer you the best items on the market at the best price. Have a very good day. See you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/09/2022 à 15h17 following a purchase from 19/08/2022

Reliable site and easy to use

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, Thank you for your feedback, your opinion is precious to us. I wish you a pleasant day and hope to see you again soon. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/09/2022 à 10h48 following a purchase from 26/07/2022

Honestly really great, I’m going to order a board and a belt, they said they would offer the grip. And when it arrives, they forgot it in the package. My father sent them an email saying that the grip was missing and I received it at home about 3-4 days later. So honestly super responsive and great customer service. Thank you Hawaii Surf.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, I am sorry for this oversight, we do our best to ensure you have the best experience possible. Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/09/2022 à 10h35 following a purchase from 02/08/2022

-

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Our logistics team is doing its best to meet the deadlines we announced to you. Thank you for your feedback. Have a great day and see you soon. Cécilia from Hawaiisurf.

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Acheteur Vérifié

Published on 08/09/2022 à 10h14 following a purchase from 18/08/2022

Very good, impeccable service, careful and attentive. I recommend!

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you very much for sharing your experience. Have a very nice day! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/09/2022 à 10h09 following a purchase from 21/08/2022

Fast delivery, product meets my expectations

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that your wetsuit suits you. Have a great day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 06/09/2022 à 19h28 following a purchase from 31/08/2022

Very satisfied with the product and top-notch after-sales service thank you!

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, Thank you very much for your feedback. I wish you a very nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 05/09/2022 à 17h16 following a purchase from 26/08/2022

Great shopping and delivery experience

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you very much for your feedback, hoping to see you again soon. Cécilia from Hawaiisurf.

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Acheteur Vérifié

Published on 05/09/2022 à 14h50 following a purchase from 28/08/2022

1 item was missing from my order and the packaging was already half open upon arrival.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, I am sincerely sorry for the state in which you received your package. In order to handle your complaint, I have sent you a message on your Hawaiisurf account to find a solution together. While waiting for your response, I wish you a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 05/09/2022 à 13h26 following a purchase from 22/06/2022

Disappointed with the product but very attentive and efficient customer service.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, I am sorry that the glue you ordered did not meet your expectations. Please feel free to contact us if you need information or advice on using your product, we will be happy to help you. Have a very good day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 04/09/2022 à 20h07 following a purchase from 28/08/2022

Quality products and interesting discounts

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, Thank you for sharing your experience and I hope to see you again soon. Have a nice day :) Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 04/09/2022 à 18h01 following a purchase from 28/08/2022

Top product. Fast deliveries.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir; We do our best to ensure you can enjoy your purchases as soon as possible. Have a good end of the week! See you soon. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 04/09/2022 à 18h00 following a purchase from 19/08/2022

The Customer Service contacted before my order very effectively answered my questions and I benefited from a significant discount (-40%) on a Millet jacket (end of series)

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, We are delighted that you were able to find your happiness on our site :) Have a good day and see you soon. Cécilia from Hawaiisurf.

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Acheteur Vérifié

Published on 04/09/2022 à 17h59 following a purchase from 10/08/2022

Very fast delivery and order found in very good condition.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that the ordered sweatshirt is suitable for you. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 21h46 following a purchase from 15/08/2022

Good

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for your order and I hope the purchased product met your expectations. Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 21h27 following a purchase from 19/08/2022

Perfect and fast

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that you like your shoe. I wish you a pleasant day. See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 18h07 following a purchase from 14/08/2022

Perfect order and received quickly

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 09h53 following a purchase from 15/08/2022

good

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that your wetsuit is suitable for you. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 09h34 following a purchase from 31/07/2022

Very good website, perfect package tracking I recommend

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, Thank you very much for your sharing. Have a nice day and see you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 09h22 following a purchase from 05/08/2022

Fast delivery of the product.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Our logistics team is doing its best to ship your packages as quickly as possible. Have a very nice day. See you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 08h28 following a purchase from 04/08/2022

Package received on time, no issues.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for sharing your experience. Have a great day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 23h33 following a purchase from 24/08/2022

Very fast and good contact with customer service

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, Thank you for your order. Have a good end of the week. See you soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 20h15 following a purchase from 31/07/2022

Product conforms to the description

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for choosing Hawaiisurf to place your order. Hoping that you like your skate. I wish you a very good day! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 15h31 following a purchase from 24/08/2022

Despite a technical problem on the site, I was able to place my order because the sales service was responsive and contacted me back. The order was taken directly by phone in 5 minutes.
And it arrived very quickly.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, I am sorry for the anomaly encountered on our site at the time of your order. Have a pleasant day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 15h05 following a purchase from 21/08/2022

I had a little issue with my delivery but Hawaiisurf has always been there to guide me.
Thank you, I will continue to order from you

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, The entire Hawaiisurf team thanks you for your order and hopes that you like your item! Have a great day. See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h58 following a purchase from 04/08/2022

Very good

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that your order suits you. Have a great day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h27 following a purchase from 10/08/2022

Excellent! Good service. I recommend.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for sharing your experience. Looking forward to seeing you again soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h17 following a purchase from 19/07/2022

Great site, great promotional prices, and great seller reachable by phone, very accommodating for a delayed shipment of my package (due to absence)

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, I am glad to have been able to help you and thank you for your order and your sharing. See you soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h04 following a purchase from 18/08/2022

Fast delivery and great product

Translated reviews

Response from HawaiiSurf Published on 02/09/2022

Hello, We are happy that your backpack is suitable for you. Have a nice day and a good weekend. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 13h42 following a purchase from 18/08/2022

Perfect Service And Products!!

Translated reviews

Response from HawaiiSurf Published on 02/09/2022

Hello, Thank you very much for your feedback which is precious to us. Have a great evening and a very good weekend. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 13h37 following a purchase from 18/08/2022

Bad experience

Translated reviews

Response from HawaiiSurf Published on 02/09/2022

Good morning, sir, After the return of your order, you had requested an exchange. However, due to human error, a refund was processed and I am very sorry. We have done everything necessary to ensure you receive the original price. Your order will be prepared and shipped as soon as possible. I apologize again for the problem and wish you a good end of the day and a very good weekend. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/08/2022 à 18h43 following a purchase from 07/08/2022

Order as expected

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello Sir, You just have to enjoy your new equipment! See you soon :) Tom from Hawaiisurf

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Acheteur Vérifié

Published on 27/08/2022 à 20h09 following a purchase from 17/08/2022

Cool my girls are happy with their Rollers

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a good end of the afternoon and see you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/08/2022 à 11h24 following a purchase from 04/08/2022

Very serious

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello, The entire Hawaiisurf team hopes to see you again soon! Have a pleasant evening. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 21/08/2022 à 13h37 following a purchase from 15/08/2022

Reference shop with a multitude of good products

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a good evening. See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 13/08/2022 à 16h14 following a purchase from 29/07/2022

Great site! Fast and serious shipping

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello, We are glad that the ordered rollers suit you. Have a nice day! See you soon Cécilia from Hawaiisurf