HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Excellent shopping experience, online order delivered to the Paris store, friendly team and good advice.
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Response from HawaiiSurf
Hello, We are delighted that your deck suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Really well-designed site, order shipped the next day and, superb item, perfect size, really top
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Response from HawaiiSurf
Hello, We are glad that your pair of Vans suits you. Have a nice day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2022
Nothing to say, the delivery times were respected. Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Friendly, helpful, available, pleasant, competent... I could extend the list but I think you understand that you can go there with your eyes closed
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Fast shipping and package in good condition.
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Response from HawaiiSurf
Hello, We are delighted that your Surfskate suits you. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2022
My order arrived on time and without any damage
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2022
FAST AND EFFICIENT AND QUALITY PRODUCT
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Response from HawaiiSurf
Hello, We are glad that your wetsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2022
Fast and efficient order, thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Very good store.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2022
I took a gift card for a farewell gift, everything went perfectly
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Response from HawaiiSurf
Hello Madam, I hope the gift card pleased your friend. Don't hesitate to contact us for any request :) Have a nice evening! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
Despite a stock error, the 2 t-shirts I ordered were no longer available, I had the choice to be refunded or to replace them with equivalent products and possible reimbursement of the difference, a choice I opted for. Order arrived quickly, so impeccable, thank you!
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Response from HawaiiSurf
Hello, Thank you for your feedback. Computer errors can happen, but we are doing everything we can to ensure it doesn't happen again. We are happy that the proposed solution suited you. I wish you a very nice evening. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2022
Perfect, well-packaged products, serious, very understanding customer service, nothing to complain about!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for sharing your experience and hopes to see you again soon! Have a great evening. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
Perfect product, but delivery slightly longer than expected
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Response from HawaiiSurf
Hello, I am sorry for the slight delay in the delivery of your order. Our carriers are doing everything possible to ensure that your orders are delivered to you as quickly as possible. Unfortunately, delays can happen. I hope you liked your order. Have a very nice evening. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Impeccable service
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a good evening. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2022
very intuitive
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team hopes you are pleased with your order. Have a great evening. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
effective
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Serious site, fast and careful shipping.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
Product compliant, fast delivery. Satisfied
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Great service, I received my order quickly and the shop employees are nice, so all good!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon :) Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Great product and fast delivery.
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Response from HawaiiSurf
Hello, We are glad that the chosen skim suits you. The entire Hawaiisurf team wishes you a pleasant day! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Perfect, exactly what I expected, and delivered quickly! Perfect!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Very good: fast, efficient, and meets expectations.
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Response from HawaiiSurf
Hello, We are glad that your item suits you :) Have a nice day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Very fast, efficient, thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon. Have a nice day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2022
Fast delivery, good packaging and I am very satisfied with my new shoes. Perfect! Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a pleasant day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2022
Very serious, package shipped the same day. Conforms to my expectations. Grip offered from the Jessup brand, the best.
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Response from HawaiiSurf
Hello, We are pleased that you like your deck :) Have a very good day! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
We ordered via click and collect at a Hawaiisurf store in Saint Jean de Luz. The post office informs us that the package could not be delivered because they could not find the address, whereas we never requested a Colissimo. We had to request to be delivered again but we did not know the postal code... A nightmare without a name after managing to call the post office after 35 minutes to finally be delivered to a relay point 20m from the shop in click and collect.
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Response from HawaiiSurf
Hello, First of all, I thank you for your order and I apologize for the delivery issue encountered. Colissimo is the carrier used when you select the free delivery in Click & Collect to deliver to the chosen store. For your next order, do not hesitate to contact us, our team will be happy to assist you. I wish you a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Perfect from A to Z
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and your feedback. Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Top service!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2022
Very warm welcome and good information, I recommend! Plus, the prices for some products are the same as on the manufacturer's site. Thank you to the team from Paris 14!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Very good skate shop
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Perfect, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
Perfect order, perfect reception! Everything is in order, I recommend and will not hesitate to recommend this site for the wide choice of textiles and sliding equipment!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2022
Fast deliveries but the item was damaged in two places...
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Response from HawaiiSurf
Hello Auriane, We are sorry for this inconvenience, we will pass this information to our logistics service. We invite you to contact our customer service who will find a solution to this delivery incident. I wish you a pleasant day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
top delivery
product almost top: easy assembly, but additional fasteners of different diameters would have been appreciated (the small rings that attach to the frame tubes)
Tested with an 8.2 board in its cover, impeccable
thank you H. Surf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2022
Very good site, quick and efficient order, very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Great as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2022
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2022
Instinctive service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2022
Fast delivery, top quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
I have been a customer at Hawaiisurf for a long time.
Good service and friendly team.
The period is complicated however there is a lack of stock in the store.
Good continuation.
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