HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello Madam,
A pleasure to know that your order arrived on time! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Fast delivery
Product compliant
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Response from HawaiiSurf
Hello Madam,
Glad to hear that your experience on our website went well! We thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast delivery: received the next day
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that your delivery was fast! We thank you for taking the time to write to us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Good
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Response from HawaiiSurf
Hello Sir,
We thank you for your message, we are delighted to see that you enjoyed everything on our website!
See you soon, the HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Simple and effective.
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Response from HawaiiSurf
Hello Sir,
Delighted to learn that your order on our website went well. We would like to thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Always professional, nothing to say...
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we thank you for your loyalty and for taking the time to write to us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Order was handled quickly. Products received match the descriptions on the site. The longest part is the carrier GLS, not the shop.
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Response from HawaiiSurf
Hello Sir,
We hope that the wait was not too long.. We thank you for your feedback.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
Order in line with my expectations
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Response from HawaiiSurf
Hello Sir,
Perfect, we are happy to know that everything went well during your order on our site! Thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
My package took a month to arrive.
And I could only get one item out of two because it was out of stock.
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Response from HawaiiSurf
Hello Madam,
We are sorry to hear that your package took so long to reach you, we will contact you during the day so we can find a solution!
We wish you a pleasant day, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2019
Order processed in 3 days and delivered 45 days later. Customer service unreachable, no response to email messages. In short, rather unhappy with my last order
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your last order on our website did not go well, we apologize for this delicate situation and we are committed to finding a solution so that this situation does not happen again! We thank you for taking the time to explain your experience, our customer service will contact you shortly!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Wide choice of products with fast delivery
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Response from HawaiiSurf
Hello Sir,
We are happy to count you among our customers, we thank you for taking the time to write to us, your opinion matters a lot to us!
The entire HawaiiSurf team hopes to see you again soon.
Have a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
very fast delivery and unbeatable prices
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Response from HawaiiSurf
Hello Sir,
We are delighted to know that you were satisfied with your order on our website, thank you for taking the time to write this review!
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Package arrived as indicated on the site. Thank you
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Response from HawaiiSurf
Hello Madam
Thank you for your positive review, your satisfaction encourages us to give our best to satisfy you again.
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Good product, arrived quickly
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Response from HawaiiSurf
Hello,
We are delighted to know that your order went well on our website, thank you for your positive comment.
Hoping to see you again soon!
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
The online experience went very well from the order placement - wide choice and competitive prices - to the product shipment... which never arrived.
Then begins a period of uncertainty where the feeling that the problem is not being addressed prevails and that one must be insistent to get answers.
However, the fact is that with patience, the customer service handling was up to the problem encountered since everything was sorted out but after a little over a month of exchanges; for an online site, this may seem long.
If you encounter a problem that requires customer service intervention, be patient, there will be a resolution. Don't cry scam because the resolution takes time.
I hesitated between 3 and 4 stars to indicate that customer service needs to improve on communication and possibly in human resources. Probably a matter of time.
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Response from HawaiiSurf
Hello Sir,
We thank you for your very constructive feedback that points out the areas where we need to make improvements.
Very concerned about our customer service, we are doing everything possible to respond as quickly as possible to all your expectations. We are delighted that this experience ended positively for you. Please know that your comment means a lot, which is why we have since taken the necessary steps to mobilize more people in customer service.
Hoping to see you again very soon, we wish you a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
PERFECT
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Response from HawaiiSurf
Hello Madam,
We are happy to know that you were satisfied with your experience on our website and we thank you for your comment!
Hoping to see you again,
We wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Fast delivery, compliant product. Hawaii Surf is a serious store.
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we thank you for that! We are delighted to count you among our customers.
See you soon on our website,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
fast perfect
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Response from HawaiiSurf
Hello Sir,
We are delighted to know that the delivery went well, thank you for taking the time to leave your review!
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Impeccable!
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Response from HawaiiSurf
Hello Sir,
We are happy that your order on our website went well, we thank you for taking the time to write to us!
Hoping to see you again very soon, we wish you an excellent day!
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2020
Fast and efficient!
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Response from HawaiiSurf
Hello Sir,
We thank you for taking the time to write to us, we are delighted that your experience on our website went well.
We hope to see you again very soon and wish you a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Errors in the order and on the site were eventually resolved amicably, causing only a delay in delivery.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your order may have encountered an error, we are doing what is necessary to ensure this does not happen again! We would like to thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day!
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
A lot of choices at all prices
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Response from HawaiiSurf
Hello Madam,
We are delighted to learn that you were able to find your happiness in the wide range of our products: We thank you for taking the time to write to us.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2019
Very good!
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Response from HawaiiSurf
Hello Sir,
We are delighted with your satisfaction, we are happy to have you as a customer! We want to thank you for your feedback.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Efficient and Fast
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback and are pleased to know that you appreciated your experience on our website.
We hope to see you again very soon, we wish you a good day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2019
It's square
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Response from HawaiiSurf
Hello Sir,
We are delighted to know that your experience on our website went well and we thank you for your comment.
We hope to see you again very soon and wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Received quickly, no issues.
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Response from HawaiiSurf
Hello Madam,
Your comment makes us extremely happy and we thank you for it!
Hoping to see you again very soon, we wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
No problems, product as described and delivered within correct deadlines. Nothing to report, it's positive!!
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we try to do everything possible for your experience to be that of all our customers! We thank you for taking the time to write to us.
Hoping to see you again very soon on our website, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
very clear
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Response from HawaiiSurf
Hello Madam,
We are delighted that our website meets your expectations and we thank you for taking the time to write to us.
We hope to see you again very soon and wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Deadline respected. The sellers are good advisors and attentive to us. A phone reminder was also respected. I highly recommend especially the store in the 24th district with whom I placed the order and picked up my new skateboard.
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Response from HawaiiSurf
Hello Sir,
The entire HawaiiSurf team thanks you for your positive feedback, we try every day to do what is necessary for you to have a customer service that meets your expectations.
Hoping to see you again very soon in the store and/or on our website, we wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Order received on time
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Response from HawaiiSurf
Hello Sir,
We are happy to know that your order went well and we thank you for your comment!
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Good advice for size choices and fast delivery
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Response from HawaiiSurf
Hello Sir,
We are delighted to know that our customer service fully met your expectations and we thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
Ski slightly damaged, nothing too bad but frustrating on brand new Rossignol scratches.
But above all, no response to my request for a commercial gesture.
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Response from HawaiiSurf
Hello
Sorry for the wait on our part.
We will send you a voucher of 20 euros that will be sent to you by email today.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
Fast, reliable, and perfect item as always. Great team Hawaii Surf
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
The physical store being reduced to a small shop, trying on is almost impossible.
The products are good and the online references are numerous.
The staff is nice.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
Perfect, super efficient
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
-
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
Fast and efficient
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
The delivery date is respected.
However, the place where the package was dropped off is not very recommendable.
The person is unpleasant and does not look for the package, claims it has not arrived, even though it is just behind him.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2019
The site seemed serious, the delivery was fast. However, upon opening the package, the ski pants still had the anti-theft tag at the bottom of the leg (so difficult to use!) and a small stain at the top of the pants. I decided to return the item, which also did not meet my expectations. The package was returned and received by the Hawaiisurf warehouse in Bayonne. Since then, I have not received a response from customer service regarding my refund (120 euros after all). I understand that delays may be extended due to the holidays, but just a response to reassure the buyer would be appreciated! I will try calling again...
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Response from HawaiiSurf
Hello,
Sorry for the delay in the refund but the refund was indeed made on January 2, 2020.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Delivered before the scheduled date and in accordance with the order, perfect!!
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