Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 4 and 5 stars

Reset filters

Acheteur Vérifié

Published on 27/12/2019 à 14h15 following a purchase from 20/12/2019

Delivered before the scheduled date and in accordance with the order, perfect!!

Translated reviews

Acheteur Vérifié

Published on 27/12/2019 à 00h35 following a purchase from 17/12/2019

Fast shipping a week before Christmas, received in 48h ...great!

Translated reviews

Acheteur Vérifié

Published on 26/12/2019 à 18h09 following a purchase from 17/12/2019

Very good! Good product, low price, fast delivery....

Translated reviews

Acheteur Vérifié

Published on 25/12/2019 à 21h45 following a purchase from 17/12/2019

Easy order to place
However, lack of information on the number of wheels when choosing the product

Translated reviews

Acheteur Vérifié

Published on 25/12/2019 à 16h14 following a purchase from 02/12/2019

Excellent welcome on the phone. Everything was put in place to manage my order.

Translated reviews

Acheteur Vérifié

Published on 25/12/2019 à 08h47 following a purchase from 14/12/2019

clear

Translated reviews

Acheteur Vérifié

Published on 25/12/2019 à 00h46 following a purchase from 15/12/2019

Nothing received as a package so far, unacceptable

Translated reviews

Response from HawaiiSurf Published on 07/01/2020

Hello, as discussed via email with my colleague, your package was supposedly delivered to you but you have received nothing.
We had to open a dispute with our carrier to check where your package is.
We leave you to check with them.
Best regards

Acheteur Vérifié

Published on 23/12/2019 à 17h29 following a purchase from 18/12/2019

PERFECT AND VERY FAST DELIVERY

Translated reviews

Acheteur Vérifié

Published on 22/12/2019 à 14h30 following a purchase from 02/12/2019

Order return (Bont rollers) and still waiting for a refund.
Disappointed with this order and still waiting for the refund of the one returned on 11/12/19. The proof of receipt from the Post Office indicates that the package was indeed received on 13/12/19.
Numerous emails sent to various services, the refund has still not been processed. I am still waiting for information.
This situation is absurd. I feel like I have been a victim of a scam.
I note a total lack of consideration for the customer from Hawaii Surf.
I request a quick refund for this order €188.19 and return fees €18.35. I have taken steps with Paypal.

Translated reviews

Response from HawaiiSurf Published on 07/01/2020

hello,
sorry for the delay in the refund but it has finally been done on December 27, 2019.
please excuse us for the delay.
sincerely

Acheteur Vérifié

Published on 22/12/2019 à 09h37 following a purchase from 30/11/2019

Top site

Translated reviews

Acheteur Vérifié

Published on 21/12/2019 à 22h11 following a purchase from 14/12/2019

Top-notch and on time

Translated reviews

Acheteur Vérifié

Published on 21/12/2019 à 16h36 following a purchase from 16/12/2019

Top product, perfect delivery and excellent customer service

Translated reviews

Acheteur Vérifié

Published on 21/12/2019 à 13h16 following a purchase from 15/12/2019

Fast delivery

Translated reviews

Acheteur Vérifié

Published on 20/12/2019 à 18h58 following a purchase from 14/12/2019

Fast

Translated reviews

Acheteur Vérifié

Published on 20/12/2019 à 13h55 following a purchase from 13/12/2019

Perfect

Translated reviews

Acheteur Vérifié

Published on 20/12/2019 à 12h28 following a purchase from 07/12/2019

best price of my search that day, same item and same brand

Translated reviews

Acheteur Vérifié

Published on 18/12/2019 à 20h58 following a purchase from 25/11/2019

Received today 18/12/19 the package ordered since 25/11/2019. The tennis of the Quad rollers arrived dirty and in addition I had to pay the delivery person an additional 30.72€ of Igic (Canarian VAT and Customs) after having paid 20% VAT on the purchased product (see invoice). I had a confirmed price with transport of 193€ and now I had to pay an additional 30.72€. Not at all satisfied with the service received. I hope that I will be reimbursed for the additional fees I had to pay. Awaiting your response. Regards.

Translated reviews

Response from HawaiiSurf Published on 19/12/2019

Hello, Indeed as announced at the time of ordering a Quad pack assembly takes longer than a classic order preparation. Adding in a delivery to the Canary Islands, and customs clearance takes inevitably longer than a classic shipment... The sneakers may show signs of handling due to assembly. The shipping costs of your order were waived, with a 30% overall discount on your purchase, and the tax corresponding to a little more than the fees requested upon receipt has been refunded via the payment method of your purchase.

Acheteur Vérifié

Published on 18/12/2019 à 09h23 following a purchase from 09/12/2019

Just as well done Thank you.

Translated reviews

Acheteur Vérifié

Published on 18/12/2019 à 04h13 following a purchase from 08/12/2019

Perfect. Package received the day after the order.
Product as described

Translated reviews

Acheteur Vérifié

Published on 17/12/2019 à 14h27 following a purchase from 12/12/2019

Top!

Translated reviews

Acheteur Vérifié

Published on 17/12/2019 à 02h57 following a purchase from 11/12/2019

product corresponding to the photo, delivery time

Translated reviews

Acheteur Vérifié

Published on 16/12/2019 à 21h20 following a purchase from 10/12/2019

Very fast and careful shipping. Items as described. Nothing to complain about.

Translated reviews

Acheteur Vérifié

Published on 16/12/2019 à 08h52 following a purchase from 10/12/2019

Hello,
Nothing to complain about, price and products are perfect.
Fast delivery.
I highly recommend this store.

Translated reviews

Acheteur Vérifié

Published on 15/12/2019 à 22h16 following a purchase from 10/12/2019

Order packaged correctly and received after two days as announced on the site even though it's a busy period for all resellers but hawaiisurf shows efficiency and speed. Products conform to their descriptions. Keep it up, I would recommend...

Translated reviews

Acheteur Vérifié

Published on 15/12/2019 à 05h36 following a purchase from 09/12/2019

Damaged package...

Translated reviews

Acheteur Vérifié

Published on 14/12/2019 à 15h17 following a purchase from 09/12/2019

Order received quickly, conforms to the description and quality material.

Translated reviews

Acheteur Vérifié

Published on 14/12/2019 à 13h55 following a purchase from 09/12/2019

fast, perfect communication, no issues.
I recommend

Translated reviews

Acheteur Vérifié

Published on 14/12/2019 à 08h42 following a purchase from 07/12/2019

Super fast delivery

Translated reviews

Acheteur Vérifié

Published on 13/12/2019 à 18h34 following a purchase from 29/11/2019

25 YEARS THAT I HAVE BEEN SHOPPING IN THIS TOP LEVEL SHOP WITH A VERY LARGE CHOICE OF GEAR AT VERY GOOD PRICES

Translated reviews

Acheteur Vérifié

Published on 13/12/2019 à 15h59 following a purchase from 08/12/2019

Very happy with the product and the delivery time

Translated reviews

Acheteur Vérifié

Published on 13/12/2019 à 14h23 following a purchase from 06/12/2019

Everything is in order thank you

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 21h25 following a purchase from 03/12/2019

Impeccable and fast

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 20h14 following a purchase from 27/11/2019

Great contact and advice.

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 11h49 following a purchase from 02/12/2019

Good site!!!

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 11h13 following a purchase from 30/11/2019

Product conforms to the photo, very good quality, delivery respected

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 09h55 following a purchase from 02/12/2019

Very good price and shipping times as promised (free shipping is nice!).

Translated reviews

Acheteur Vérifié

Published on 11/12/2019 à 23h27 following a purchase from 02/12/2019

Very good! Thank you

Translated reviews

Acheteur Vérifié

Published on 11/12/2019 à 21h47 following a purchase from 01/12/2019

Perfect perfect

Translated reviews

Acheteur Vérifié

Published on 11/12/2019 à 21h11 following a purchase from 30/11/2019

Well-designed site, readable and clear

Translated reviews

Acheteur Vérifié

Published on 11/12/2019 à 11h53 following a purchase from 29/11/2019

Top!!!

Translated reviews