Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 11/04/2019 à 19h34 following a purchase from 05/04/2019

Serious

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Acheteur Vérifié

Published on 09/04/2019 à 11h39 following a purchase from 05/04/2019

Not satisfied with the delivery, having paid for express delivery but 4 days later the package still not sent, unacceptable

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Acheteur Vérifié

Published on 08/04/2019 à 13h24 following a purchase from 06/04/2019

I believe that when you pay for next day shipping and it is stated on the site, you should receive this service. Order placed on Saturday, was supposed to receive this morning, no news... not serious at all

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Acheteur Vérifié

Published on 07/04/2019 à 21h18 following a purchase from 31/03/2019

Delivery in 48 hours, for me it has been a week and still nothing received!!!

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Acheteur Vérifié

Published on 07/04/2019 à 09h32 following a purchase from 29/03/2019

Correct

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Acheteur Vérifié

Published on 04/04/2019 à 13h29 following a purchase from 31/03/2019

Very good and very reliable site! Order received within 3 days, however the white screw kit had slightly faded color because it rubbed against the screws...

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Acheteur Vérifié

Published on 02/04/2019 à 22h30 following a purchase from 28/03/2019

Very good site, package delivered before the deadline! Impeccable!

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Acheteur Vérifié

Published on 02/04/2019 à 12h53 following a purchase from 20/03/2019

Fairly well stocked.

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Acheteur Vérifié

Published on 01/04/2019 à 23h24 following a purchase from 22/03/2019

Having mentioned my phone number when ordering, I never received ANY TRACKING by email with a link or anything (I had to log in to the site) and NO SMS or anything telling me that the package was at the pickup point, I realized more than a week after the package arrived and without SMS the pickup office didn't want to give it to me!!! So I'm still without a package or progress on the order... it's quite poor for a first order.

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Response from HawaiiSurf Published on 03/04/2019

Hello,
We apologize for the issues encountered with the tracking, we indeed had transmission problems during this period.
For pickup, normally just an ID card in the name of the order is sufficient, strange that the pickup point decided otherwise.
We rarely experience delays in shipping, for future orders, if you haven't heard from us within 48 hours after purchase, don't hesitate to give us a call, our advisors can tell you more about the order.
However, this type of problem with tracking is very rare although quite annoying.
No need to exaggerate so much about the delays ;), your order from Friday night was sent the following Tuesday at our reopening and arrived on 27/03 not even a week before the package pickup on 02/04.

Acheteur Vérifié

Published on 01/04/2019 à 11h27 following a purchase from 27/03/2019

Product very poorly packaged, the clothing without packaging placed directly in a box. Box arrived crushed and the warranty sticker detached, so anyone could see what was in the box. Review your packaging. Also, I had to contact the relay point to find out if the package had arrived there. Too bad the site doesn't inform the customer......

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Acheteur Vérifié

Published on 31/03/2019 à 08h58 following a purchase from 25/03/2019

Fast delivery, and a responsive team in case of problems.

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Acheteur Vérifié

Published on 30/03/2019 à 19h20 following a purchase from 25/03/2019

Order ok, slight delay in shipping but responsive customer service.

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Acheteur Vérifié

Published on 26/03/2019 à 23h18 following a purchase from 21/03/2019

Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Interesting if one wishes to place an order for streetwear clothing etc

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Acheteur Vérifié

Published on 25/03/2019 à 07h37 following a purchase from 17/03/2019

The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...

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Acheteur Vérifié

Published on 24/03/2019 à 02h08 following a purchase from 17/03/2019

Fast delivery, the items could however be better packaged.

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Acheteur Vérifié

Published on 22/03/2019 à 09h27 following a purchase from 07/03/2019

My order was sent to another customer

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Response from HawaiiSurf Published on 30/03/2019

Hello,
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 21/03/2019 à 19h13 following a purchase from 17/03/2019

Maybe consider training your employees to put two similar shoes in one box.

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Acheteur Vérifié

Published on 19/03/2019 à 17h32 following a purchase from 12/03/2019

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Acheteur Vérifié

Published on 18/03/2019 à 11h57 following a purchase from 11/03/2019

Fast and reliable. But product descriptions are missing on some items.

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Acheteur Vérifié

Published on 18/03/2019 à 11h11 following a purchase from 10/02/2019

Nothing to report, I recommend, fast delivery.

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Acheteur Vérifié

Published on 17/03/2019 à 16h30 following a purchase from 15/03/2019

Delivery issue quickly resolved by the very pleasant seller thank you Romain

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Acheteur Vérifié

Published on 17/03/2019 à 00h01 following a purchase from 13/03/2019

Efficient and fast! Good promotions at the end of the season. I ordered a Snow on Wednesday evening, received at the relay point on Friday. I take away one star because the cover of my LibTech board was torn. Phone inquiry was efficient.

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Acheteur Vérifié

Published on 16/03/2019 à 15h25 following a purchase from 10/03/2019

Really good, I was worried about getting the wrong size, no problem! A team available and attentive!

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Acheteur Vérifié

Published on 15/03/2019 à 20h59 following a purchase from 13/03/2019

Order preparation and shipping top-notch! 24h!!

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Acheteur Vérifié

Published on 15/03/2019 à 16h44 following a purchase from 09/03/2019

Good, no problems to report.

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Acheteur Vérifié

Published on 15/03/2019 à 15h28 following a purchase from 10/03/2019

Very responsive, fast delivery

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Acheteur Vérifié

Published on 15/03/2019 à 07h14 following a purchase from 07/03/2019

Correct site.

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Acheteur Vérifié

Published on 14/03/2019 à 18h47 following a purchase from 10/03/2019

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Acheteur Vérifié

Published on 14/03/2019 à 15h14 following a purchase from 12/03/2019

Unrefunded returns present a real problem especially when the sizes indicated on the site do not correspond to the size of the ordered shoes...

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Response from HawaiiSurf Published on 14/03/2019

Hello,
What size did you receive? In the case of an error on our part, the return is covered.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 10/03/2019 à 20h28 following a purchase from 03/03/2019

Clear site and happy with the promotion I found

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Acheteur Vérifié

Published on 09/03/2019 à 17h01 following a purchase from 06/03/2019

Perfect

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Acheteur Vérifié

Published on 08/03/2019 à 23h17 following a purchase from 28/02/2019

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Acheteur Vérifié

Published on 08/03/2019 à 19h40 following a purchase from 02/03/2019

Good delivery made

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Acheteur Vérifié

Published on 08/03/2019 à 14h00 following a purchase from 04/03/2019

Large selection and very good responsiveness. But delivery cost is expensive, especially for amounts < 100€...

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Acheteur Vérifié

Published on 06/03/2019 à 09h30 following a purchase from 25/02/2019

Fast delivery, package well packaged, item compliant with the order

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Acheteur Vérifié

Published on 05/03/2019 à 22h13 following a purchase from 27/02/2019

Simple and easy to use

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Acheteur Vérifié

Published on 03/03/2019 à 07h31 following a purchase from 28/02/2019

I would have given 5 stars if the shipping costs to Belgium were reasonable. I had to send it to my brother in France and I will only receive the package when I see him later this month.

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Acheteur Vérifié

Published on 01/03/2019 à 15h30 following a purchase from 26/02/2019

Fast and compliant service

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Acheteur Vérifié

Published on 26/02/2019 à 11h23 following a purchase from 21/02/2019

Good

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