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N
Rating: 4 out of 5
Good follow-up
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2 and 4 stars
Reset filtersY
Rating: 4 out of 5
Very satisfied
Ultra-light pants, just as I wanted
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Ultra-light pants, just as I wanted
C
Rating: 4 out of 5
As per the order. The bottom is a bit small...
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X
Rating: 4 out of 5
perfect
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L
Rating: 2 out of 5
Product available that was not despite a payment received.
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V
Rating: 4 out of 5
The transaction went well. The delay between the order and its reception was too long and too little information between the company and the customer.
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M
Rating: 4 out of 5
The tracking was clear and especially the shipping was fast
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T
Rating: 4 out of 5
Very good price. However, selling a board without grip always surprises me.
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R
Rating: 4 out of 5
Meets my expectations
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J
Rating: 2 out of 5
One of the two products arrived with a security tag forcing me to struggle to return it with a carrier that only existed at a distant pickup point from my home. The least they could have done was to immediately send me the product without the security tag at the same time as giving me a way to return the product. But no! Not content with messing up this shipment, HS did not trust me and therefore 15 days after receiving my order, I still have not received my product: this is LAMENTABLE
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C
Rating: 4 out of 5
Simple order and very fast delivery. I need to return the product due to size, I can't give my opinion yet regarding the return.
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N
Rating: 4 out of 5
Good transaction overall but the delivery 'the next day before 1 PM' was not respected despite the payment of the additional €20. And despite the announcement of a refund, I am still waiting 15 days later.
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M
Rating: 4 out of 5
Products arrived in good condition despite the ridiculous box!
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P
Rating: 1 out of 5
I couldn't receive my order because there was no stock and on the ad I could order.. not very professional.
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A
Rating: 4 out of 5
Good quality products and Juliette (customer service) is very good advice! Understanding and accommodating team. Only problem: the board is delivered in its cover (ordered with) without bubble wrap or special protection for the nose/tail as indicated on the site and confirmed over the phone… The board arrived safe and sound but could have suffered damage during transit and the note would not have been the same…
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A
Rating: 4 out of 5
Very good service. The delivery during the holidays was a bit complicated but Hawaiisurf did a very good follow-up.
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M
Rating: 2 out of 5
The cream is incredible, but as a negative point where the product comes from it is not sealed as a guarantee of quality
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Response from HawaiiSurf
Thank you Maria for your comment. We understand the situation. After checking, almost all SUN BUM cosmetic products we sell come with a seal, but it does not seem to be the case for the range you ordered. We will contact the brand to find out the reason and will provide you with more information. We wish you an excellent day! See you later!
A
Rating: 4 out of 5
Good seller.
Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
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Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
Response from HawaiiSurf
Thank you Arnaud for this feedback. We will get in touch with the carrier and get back to you regarding the express delivery. We apologize for the inconveniences caused. Hoping the material gives you good sensations. See you soon on HawaiiSurf!
S
Rating: 4 out of 5
Satisfied
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Response from HawaiiSurf
Thank you Stéphane, we are delighted to read this! See you soon on HawaiiSurf and happy skating!
L
Rating: 4 out of 5
Order received within the announced deadlines and products conforming to the description.
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Response from HawaiiSurf
Thank you Laurence for this sharing! Hoping to see you again soon at HawaiiSurf :)
M
Rating: 4 out of 5
Easy navigation and package delivered quite quickly
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Response from HawaiiSurf
Thank you Margaux for this feedback, see you soon on HawaiiSurf and happy surfing!
J
Rating: 4 out of 5
Customer service was quite responsive even during the holiday period, I received reliable feedback :)
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Response from HawaiiSurf
Thank you JC for this review :) We are delighted that our services have satisfied you, hoping the plates ensure you a good ride! See you very soon on HawaiiSurf!
B
Rating: 4 out of 5
Easy to search
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Response from HawaiiSurf
Thanks for your feedback on our website! Hoping you have fun with your new skis :) See you soon on HawaiiSurf!
C
Rating: 2 out of 5
Did not receive the ordered product and impossible to reach them by phone
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W
Rating: 4 out of 5
Good shopping experience. Intuitive site. However, the carrier took a long time to deliver. Too bad.
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Response from HawaiiSurf
Thank you Willy for your feedback. We are sincerely sorry for this abnormally long delivery delay you experienced. Hoping the skis provide you with a good glide! See you soon at HawaiiSurf ;)
B
Rating: 1 out of 5
Terrible. Size guide wrong, support belt missing and return costs at my expense.
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L
Rating: 4 out of 5
Delivery: Nothing to report - navigation OK
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Y
Rating: 1 out of 5
I never received the item.
Hawaisurf blames its carrier who in turn blames its provider, three weeks of waiting for a board already...
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Hawaisurf blames its carrier who in turn blames its provider, three weeks of waiting for a board already...
F
Rating: 4 out of 5
thank you for the exchange via chat, and for after-sales advice
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P
Rating: 4 out of 5
Received in good condition, quickly and well packaged
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N
Rating: 4 out of 5
Difficult to find what size corresponds to S/M? Not found
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E
Rating: 4 out of 5
Pleasant site and very practical
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A
Rating: 1 out of 5
Order of two items, one product never delivered but paid for... ticket opened with support but no response (a classic) so good luck to future buyers on the site you know what to expect :) For me it's the last time! Others do much better in the French market
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B
Rating: 1 out of 5
Product in very poor condition, board yellowed as if it had been stored for 20 years...
Does not correspond at all to the packshot photo of the product sheet. I will request a refund.
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Does not correspond at all to the packshot photo of the product sheet. I will request a refund.
C
Rating: 4 out of 5
The site is very interesting but watch out for sizes
The prices are very reasonable
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The prices are very reasonable
F
Rating: 4 out of 5
Very good
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O
Rating: 4 out of 5
Despite a slightly long delay (indicated on the site at the time of order) I do not regret going through Hawaiisurf. On the phone, they were able to quickly indicate where my order was in a very commercial way! It's pleasant.
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M
Rating: 4 out of 5
Fast delivery. I was able to choose original poncho models at attractive prices
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G
Rating: 4 out of 5
Clear site
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L
Rating: 4 out of 5
I appreciated being received and advised over the phone to choose bearings for a 7mm axle.
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