Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 07/07/2018 à 16h53 following a purchase from 03/07/2018

Wide choice
Attractive products

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Acheteur Vérifié

Published on 04/07/2018 à 09h44 following a purchase from 27/06/2018

Very good site

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Acheteur Vérifié

Published on 01/07/2018 à 23h51 following a purchase from 27/06/2018

It's really a good shop, I've ordered several times and I've never been disappointed

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Acheteur Vérifié

Published on 29/06/2018 à 06h57 following a purchase from 24/06/2018

package delivered quickly and good customer service

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Acheteur Vérifié

Published on 28/06/2018 à 20h01 following a purchase from 24/06/2018

The skateboard arrived on time, so at that level it's very good, but I only gave 4 stars because the skateboard was delivered like that in a box without anything to secure it, so I find that a bit mediocre especially at the price we pay, it would be a shame if it gets damaged... But otherwise it is in good condition and rides very well, thank you.

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Acheteur Vérifié

Published on 27/06/2018 à 20h55 following a purchase from 22/06/2018

Difficulty in reaching the online purchasing service. Good ability to adapt to DPD Exapaq delivery issues. Received the package in good condition, size SM packaging but size XS fins even though SM was ordered. Product not compliant with the order. Before the start of a season, it puts the lifeguard in difficulty with equipment of the wrong size... to be continued!

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Acheteur Vérifié

Published on 19/06/2018 à 16h18 following a purchase from 15/06/2018

Carton opened on one side and torn on the other end.

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Response from HawaiiSurf Published on 19/06/2018

Hello,
We apologize for the condition of the package upon receipt. Was the board damaged? We find it a bit dry that the handling of the order, shipping, and delivery in less than 24 hours by our services (5 PM from the order to availability in the relay) is overshadowed by damage to the packaging carton, especially if the board shows no damage.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 18/06/2018 à 23h05 following a purchase from 14/06/2018

Received quickly and well packaged, the grip provided is appreciated. Very good service but a few minor scratches on the deck that I intended to use for display.

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Acheteur Vérifié

Published on 18/06/2018 à 16h51 following a purchase from 12/06/2018

The pivots do not correspond to a truck for quad plates.

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Response from HawaiiSurf Published on 19/06/2018

Hello,
Indeed, you did not order quad pivots but skateboard ones. You can return them to the store address and we will exchange them for the correct ones, what is your plate model?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 17/06/2018 à 19h50 following a purchase from 12/06/2018

The snowboard was damaged, I am very disappointed! I understand why it was cheap... I will return it tomorrow!

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Acheteur Vérifié

Published on 12/06/2018 à 12h26 following a purchase from 05/06/2018

always great !

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Acheteur Vérifié

Published on 10/06/2018 à 22h38 following a purchase from 05/06/2018

Good

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Acheteur Vérifié

Published on 09/06/2018 à 22h45 following a purchase from 05/06/2018

I had tried to use a promo code but on the day of the deadline at 11 PM it was refused... luckily you relaunched the offer the next day. That's the only issue

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Acheteur Vérifié

Published on 09/06/2018 à 12h21 following a purchase from 04/06/2018

After placing an order on the site, I do not receive any order confirmation or tracking number. After two days, I managed to contact them by email to find out where my order was, and I was told that they no longer had the product in stock. I pointed out that it would have been better if the information had come from them before I started to worry. We reached a mutual agreement to replace the product. The person I spoke to was supposed to keep me informed about the shipment and provide me with the tracking. Nothing, I had to reach out to them again to get the information. Finally, my package was supposed to be delivered to a relay point because I could not be present, but they sent it to my home. In short, dissatisfied with the service.

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Response from HawaiiSurf Published on 09/06/2018

Hello,
This note is a bit dry,
As seen by email, we indeed had a stock issue with your trucks. Having received your order on Tuesday 05/06 along with all those from the weekend, it sometimes takes us more than 24 hours to verify stock (making sure a truck hasn't been misplaced among 56 references can take time), which is why we had not yet gotten back to you the next day, Wednesday 06/06; we did not

Acheteur Vérifié

Published on 01/06/2018 à 21h12 following a purchase from 28/05/2018

Good choice

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Acheteur Vérifié

Published on 31/05/2018 à 11h35 following a purchase from 26/05/2018

Very good customer service

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Acheteur Vérifié

Published on 29/05/2018 à 01h21 following a purchase from 25/05/2018

Cool

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Acheteur Vérifié

Published on 28/05/2018 à 00h14 following a purchase from 23/05/2018

Complete

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Acheteur Vérifié

Published on 23/05/2018 à 21h44 following a purchase from 11/05/2018

Very happy

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Acheteur Vérifié

Published on 19/05/2018 à 15h53 following a purchase from 15/05/2018

Nothing to say about the service. A bit disappointed by the hip protection shorts as they are a bit exposed, but for my discipline (Cruise and dancing) it's rather good

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Acheteur Vérifié

Published on 19/05/2018 à 15h05 following a purchase from 13/05/2018

Good, and responsive for delivery

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Acheteur Vérifié

Published on 18/05/2018 à 18h00 following a purchase from 05/05/2018

I was not informed before the order that the product was not in stock, the date was exceeded by 7 days

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Response from HawaiiSurf Published on 18/05/2018

Hello, the products in WEB exclusivity come directly from the supplier and not from our stock depot, that's why the delivery time is extended. Moreover, with the May holidays, it didn't help with the carriers who were closed on those days. Best regards

Acheteur Vérifié

Published on 17/05/2018 à 12h59 following a purchase from 04/05/2018

As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.

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Response from HawaiiSurf Published on 17/05/2018

Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards

Acheteur Vérifié

Published on 16/05/2018 à 18h32 following a purchase from 11/05/2018

Good site, a small scratch on the skateboard upon delivery but nothing serious

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Acheteur Vérifié

Published on 15/05/2018 à 15h11 following a purchase from 10/05/2018

The site is good.

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Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 06/05/2018

Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.

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Response from HawaiiSurf Published on 16/05/2018

Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.

Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 10/05/2018

Product corresponding to the order. Very happy with the skateboard. Order tracking and delivery OK. Too bad the order was processed in 48 hours instead of 24 hours.

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Acheteur Vérifié

Published on 14/05/2018 à 14h49 following a purchase from 22/04/2018

Good, just an info arrived late,

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Acheteur Vérifié

Published on 12/05/2018 à 13h42 following a purchase from 08/05/2018

No notification

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Response from HawaiiSurf Published on 16/05/2018

Hello, your order was placed on May 8th and with the two public holidays that occurred, the order was shipped on May 11th. Here is the tracking number: 250494309072460862. Best regards.

Acheteur Vérifié

Published on 12/05/2018 à 07h27 following a purchase from 07/05/2018

Complete and competent

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Acheteur Vérifié

Published on 09/05/2018 à 16h30 following a purchase from 04/05/2018

Speed in delivery and processing of the order.

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Acheteur Vérifié

Published on 07/05/2018 à 13h32 following a purchase from 02/05/2018

Fast shipping

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Acheteur Vérifié

Published on 02/05/2018 à 19h39 following a purchase from 28/04/2018

Nothing to report.

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Acheteur Vérifié

Published on 30/04/2018 à 19h14 following a purchase from 21/04/2018

After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.

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Response from HawaiiSurf Published on 04/05/2018

Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC

Acheteur Vérifié

Published on 30/04/2018 à 07h37 following a purchase from 25/04/2018

The site is very pleasant to use but I recommend the excellent store even more, intimate as desired and run by a professional and attentive team!

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Acheteur Vérifié

Published on 28/04/2018 à 18h24 following a purchase from 24/04/2018

I recommend, fast delivery in plastic packaging in its box dented on the side.

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Acheteur Vérifié

Published on 28/04/2018 à 08h48 following a purchase from 07/04/2018

I asked a question following my order, I did not get a response

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Acheteur Vérifié

Published on 23/04/2018 à 18h59 following a purchase from 25/03/2018

Very good lacks a rating for non-professionals maybe

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Acheteur Vérifié

Published on 22/04/2018 à 17h27 following a purchase from 18/04/2018

Product compliant and in good condition, fast delivery but at the relay point instead of home otherwise I would have given 5.

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Acheteur Vérifié

Published on 22/04/2018 à 13h37 following a purchase from 01/04/2018

Easy to use and interesting products.

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