Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 17/02/2018 à 22h34 following a purchase from 13/02/2018

I paid extra to be delivered at home and the TNT carrier never came (no call, no ring, nothing...) I picked up my package at a relay point

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Acheteur Vérifié

Published on 14/02/2018 à 09h11 following a purchase from 08/02/2018

In accordance with online descriptions

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Acheteur Vérifié

Published on 12/02/2018 à 16h53 following a purchase from 05/02/2018

good site

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Acheteur Vérifié

Published on 12/02/2018 à 16h25 following a purchase from 05/02/2018

Slight delay in delivery. But very good products.

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Acheteur Vérifié

Published on 12/02/2018 à 14h19 following a purchase from 23/01/2018

Order to Brussels arrived in 5 days including the weekend.
However, not very responsive via email. But the important thing is to receive your order.

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Acheteur Vérifié

Published on 08/02/2018 à 21h10 following a purchase from 03/02/2018

Product in good condition, delivery time respected

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Acheteur Vérifié

Published on 08/02/2018 à 10h07 following a purchase from 02/02/2018

Lack of information about the products

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Response from HawaiiSurf Published on 17/02/2018

Hello,
What information were you missing?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 08/02/2018 à 06h00 following a purchase from 27/01/2018

It has been a week since I was supposed to receive my package at the relay point

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Response from HawaiiSurf Published on 17/02/2018

Hello,
We apologize for the delivery delay, we will refund you for the shipping costs of your order.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 05/02/2018 à 09h43 following a purchase from 29/01/2018

It just lacks a bit of precision on the specifics of certain parts to refine the design of a skateboard, especially for a novice. Otherwise, nice site and beautiful design.

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Acheteur Vérifié

Published on 05/02/2018 à 04h53 following a purchase from 31/01/2018

never had any issues with a slightly less 'young' and more 'adult' welcome. I highly recommend

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Acheteur Vérifié

Published on 04/02/2018 à 16h11 following a purchase from 30/01/2018

Very disappointed upon receiving my wheels which are beige instead of purple. As explained to me by the person I spoke to on the phone, it doesn't change the properties of the wheel but clearly I wouldn't have chosen them because I wanted colored wheels.

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Acheteur Vérifié

Published on 04/02/2018 à 11h40 following a purchase from 31/01/2018

very good

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Acheteur Vérifié

Published on 04/02/2018 à 09h31 following a purchase from 31/01/2018

Customer service and equipment choice are top-notch at Hawaisurf. Professional team. I don't give 5 stars because my snowboard, although well packaged, arrived with a 1 cm deep scratch on the nose. Given the price of the board, it's a bit annoying.

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Acheteur Vérifié

Published on 01/02/2018 à 07h44 following a purchase from 26/01/2018

Ordered product delivered on time. Product (clothing) only placed in a box without being packaged, without protection... beware if the box gets wet for example...

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Acheteur Vérifié

Published on 31/01/2018 à 13h02 following a purchase from 12/01/2018

Very good.

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Acheteur Vérifié

Published on 31/01/2018 à 10h26 following a purchase from 26/01/2018

It is Wednesday.
I ordered last Friday.
And still nothing.
Yet I checked, and most reviews were good!
I am disappointed...

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Response from HawaiiSurf Published on 31/01/2018

Hello,
Why are you disappointed? You ordered on Friday, but after 9 PM with a shipment scheduled for Monday for delivery between Tuesday and today.
The package left yesterday and is being delivered today to the relay point as announced in the deadlines.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 29/01/2018 à 19h08 following a purchase from 25/01/2018

Not the right size of boots in the box.

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Acheteur Vérifié

Published on 27/01/2018 à 10h41 following a purchase from 21/01/2018

Order received quickly.

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Acheteur Vérifié

Published on 25/01/2018 à 19h33 following a purchase from 06/01/2018

Without follow-up, I could have waited a long time for my package (which had not been sent) but they were reactive and accommodating.

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Acheteur Vérifié

Published on 23/01/2018 à 08h45 following a purchase from 19/01/2018

Thank you for the speed, the prices, and the quality

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Acheteur Vérifié

Published on 22/01/2018 à 14h49 following a purchase from 16/01/2018

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Acheteur Vérifié

Published on 22/01/2018 à 14h46 following a purchase from 17/01/2018

Very good site, very detailed. I appreciate the interesting price. I took away one star because the product was supposed to arrive on the 20th and only arrived on the 22nd.

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Acheteur Vérifié

Published on 21/01/2018 à 07h13 following a purchase from 16/01/2018

Navigation is easy because it's really clear.

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Acheteur Vérifié

Published on 19/01/2018 à 14h38 following a purchase from 15/01/2018

I am happy with my order. Everything went well from ordering on the site to picking up in the store.

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Acheteur Vérifié

Published on 18/01/2018 à 19h26 following a purchase from 14/01/2018

Fast delivery with very good tracking, I recommend!

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Acheteur Vérifié

Published on 18/01/2018 à 18h14 following a purchase from 14/01/2018

Order delayed!!!!

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Acheteur Vérifié

Published on 18/01/2018 à 10h34 following a purchase from 27/12/2017

10 days delay in delivery and only because I contacted Hawai surf myself to find out more.... they had forgotten to ship my order because of 'I quote the person on the phone: the paper must have jammed in the printer' It's not very serious in itself but not very professional!

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Acheteur Vérifié

Published on 17/01/2018 à 05h58 following a purchase from 12/01/2018

Speed of delivery
Careful packaging

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Acheteur Vérifié

Published on 15/01/2018 à 15h54 following a purchase from 11/01/2018

Not customer-friendly. Expensive.

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Response from HawaiiSurf Published on 16/01/2018

Hello,
We have no request regarding your order, so how do you deduce that we are not customer-friendly? The price is set by Nike, you ordered a pair of snowboard boots on the 11th that they no longer produce, they came to you on the 12th for delivery and you were able to pick up your boots on the 13th at the pickup point.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 14/01/2018 à 15h41 following a purchase from 10/01/2018

Fast shipping, the product perfectly matches my expectations.
Nothing to say!!!!

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Acheteur Vérifié

Published on 14/01/2018 à 13h07 following a purchase from 10/01/2018

Very fast delivery

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Acheteur Vérifié

Published on 12/01/2018 à 13h40 following a purchase from 08/01/2018

good

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Acheteur Vérifié

Published on 11/01/2018 à 10h45 following a purchase from 06/01/2018

Package received on time.

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Acheteur Vérifié

Published on 11/01/2018 à 09h48 following a purchase from 22/12/2017

Good

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Acheteur Vérifié

Published on 11/01/2018 à 07h25 following a purchase from 06/01/2018

Reliable and serious with great promotions

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Acheteur Vérifié

Published on 09/01/2018 à 09h11 following a purchase from 17/12/2017

the delivery was late and there was no option of changing the delivery point.

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Acheteur Vérifié

Published on 03/01/2018 à 16h30 following a purchase from 30/12/2017

Good site... Good advice

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Acheteur Vérifié

Published on 02/01/2018 à 15h10 following a purchase from 17/12/2017

Rich (many references). Interesting prices. High shipping costs (no way to reduce or eliminate them when ordering multiple products, for example). A bit far to pick up the order in store (even though I did it...)

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Acheteur Vérifié

Published on 30/12/2017 à 16h56 following a purchase from 18/12/2017

Order conforms to the images on the site and speed of shipping and good customer service.

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Acheteur Vérifié

Published on 29/12/2017 à 13h20 following a purchase from 22/12/2017

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