Customer reviews of HawaiiSurf

Hello, We are sorry if you were disappointed with the welcome in the store, unfortunately as noted in your message we have to take care of everything in the store, and we also have different departments so the seller in the roller or surf department may not necessarily be able to help you more than that with a technical garment, however I am surprised that we did not advise you or look for a competent colleague because we were busy. Can you describe the seller you approached? Did he respond poorly to you? Best regards, Romain HAWAIISURF

Hello,
She will be able to pick up the package by presenting a copy of your ID, either physically or a readable scan or photo on a smartphone is not a problem.
For security reasons, we cannot change the names of pickups in relay, through which means did you make your request?
Best regards
Romain
HAWAIISURF

Hello,
Your return was processed on 16/11 following its receipt on 14/11, as indicated in our T&Cs and on the return slip with the order, we make sure to proceed with the refund within 15 days. The refund was validated this weekend by management and will be made according to the payment method.
What information were you missing?
Best regards
Romain
HAWAIISURF

Hello,
What is the missing item? Your pack was delivered in 24h following its shipment on 02/11 (the first of November being a holiday). What details were you missing?
Best regards
Romain
HAWAIISURF

Hello,
What do you consider to be the normal shipping rate? Our packages are delivered within 24 hours for the majority, but this also depends on the recipient store in the case of a relay drop-off.
You ordered the

Hello,
This has been possible (for over 10 years) by ordering through the FFRS space available above the client account icon with the license number.
It would have been more of a request to make to us before the order, we remain available by phone, email, and messenger as well!
Best regards
Romain
HAWAIISURF

Hello,
You ordered your board on Thursday 27/07 at 10:15 PM with a delay of 3-4 working days after the order was processed, order received on Friday with a pickup request made the same day for the earliest possible (the following Tuesday according to the store's hours). We sent it out as quickly as possible at the beginning of the following week as it was impossible earlier, you chose and were able to pick it up on Friday of that same week, 04/08, with preparation and delivery completed in 5 working days (counting our Monday closure).
In any case, we are sorry that the board finally arrived one day late.
To say that you have had no response is a bit exaggerated; we ourselves, after perpetual follow-ups, have not received any feedback from Géodis regarding your delivery and continue to chase them.
We will therefore proceed to refund the shipping costs on our part while waiting for the carrier to respond, who is doing everything to bury the matter.
You could see upon unpacking that maximum care was taken in preparation to ensure the surf arrived in good condition; however, it was slightly damaged on the nose during transport. The zero-risk does not exist, unfortunately, for any purchase made through a delivery provider; on a surfboard that we sold at a loss with a €270 saving, we could not make any additional gesture. We offered you a return or sending a repair kit so that even if you had something to do, your reserve would not be impacted by this transport issue, which you refused.
We are sorry that your order did not go perfectly, however, your review is slightly exaggerated in every way as we have tried to find a solution.
Best regards
Romain
HAWAIISURF