HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Too bad, product not available but still referenced, billing error so a bit better to do
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Response from HawaiiSurf
Hello,
We apologize for your order, unfortunately during the sales more products were put on the shelves, and with the influx of the period despite the prices we offered some customers still treated themselves at our expense in our aisles..
We are sorry for the bad news and will send the rest of the order and refund the difference as soon as possible.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2017
professional, good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2017
Payment of an additional euro for home delivery and I receive a message saying that the delivery person dropped it directly at the relay
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Response from HawaiiSurf
Hello,
We are sorry to read your review, we are reporting the issue to TNT as this is not the service for which we hired and pay them. On our side, we have initiated the refund for your shipping costs and apologize for your delivery.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2017
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2017
Website quite clear overall.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2017
One of the items in my order arrived damaged. Customer service is extremely slow and unresponsive. To this day my problem is still not resolved.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Like a site to avoid, I have a very bad memory of it, 15 days to receive a delivery, my package was lost and it was me, the customer, who had to SEARCH to demand that it be delivered to me.
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Response from HawaiiSurf
Hello, you indicate that you have a bad memory of our store, however, on your 13 orders with us, we have no record of product returns and over €1200 in savings on your purchases, which leads me to wonder at what point you have a good memory of your online purchases. Moreover, this order is the first of your orders to encounter a shipping problem, this is unfortunately a risk for any online purchase, we strive to resolve this as quickly as possible but it takes time, we have engaged in multiple steps and follow-ups to retrieve your package, it is therefore very unlikely that your call or DPD promised you a return of the package within 48 hours is responsible for its return within 10 days but I understood well on the phone that it was a difficult fact to assimilate. Delivery issues are common problems for all online sellers and are accidents that happen without prior reasons, if a site that saves you more than a minimum wage on a dozen orders becomes a site to blacklist for a single delivery issue, it is better not to consume online anymore. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Very good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/07/2017
Item no longer in stock, order delivered with more than a week delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Good but lacking information regarding the tracking of my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2017
Good value for money, you can find everything you need!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2017
PATHETIC. I STRONGLY ADVISE AGAINST. They can't even respond to emails whether on Messenger Facebook or regular email. I requested a refund for a product ordered on July 27, 2017, which I have never received to this day. One wonders if one should contact the DGCCRF to obtain the refund.
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Response from HawaiiSurf
Hello, We apologize for the lack of feedback, we could not ship the order because the skateboard was ordered with a national shipping fee but a delivery to La Réunion. We have urgently requested a refund on Paypal. Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2017
TNT delivery at almost 10€ and not able to deliver in less than a week...
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Response from HawaiiSurf
Hello, We apologize for the delay in delivering your order, we shipped the board a bit late on the 11th for delivery between the 12th and the 14th, I cannot tell you why TNT took longer. We will refund your shipping costs. (7.90€, as close to 10 as 79 is to 100) Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Order placed on the site for a promotional price swim shorts from the brand Rip Curl. In the end, product not available in stock and a cheaper replacement product than what I had taken and from the brand Oakley. Disappointed and I am waiting to see if I will be debited then credited...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2017
This order is a supplement to my order 1098556: you sent me both orders in the same package, and charged as if two packages had been sent, i.e. 2x 20eur = 40eur. I have written to the 'roller' service, then to the 'orders and delivery' service, I have received no response or any refund of 1x the shipping costs, i.e. 20eur. It's dishonest, and I will not buy anything from you again.
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Response from HawaiiSurf
Hello, The refund is indeed in progress, with the sales we have quite a bit of processing, the second shipping fee will be refunded via your payment method at the beginning of next week. We had indicated to you to place your order as a supplement in 'Hawaiisurf store pickup' to avoid paying a second shipping fee and the delay in refunding it. Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2017
A bit difficult to fit the bearings but it's okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Good but the payment in three installments without fees with Oney does not work properly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2017
I am thinking of buying a set of 5 Gorilla fins on sale, but there is a problem: I end up with a set of 3 fins for a board that I wanted to equip in quad. The very high price (145 euros) for only 3 fins (I deliberately avoid taking FCSII which is a bit expensive for my taste) is apparently due to the materials (gold or platinum certainly).
After a call to Customer Service, I was told that it is specified in the description that it is a set of 3 fins. I checked the site from several different places, with PC or MAC, Firefox or Google Chrome, the descriptions are empty.
So inform yourself before ordering to avoid ending up with 1 fin at 100 euros. I will not order from this site again.
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Response from HawaiiSurf
Hello,
We apologize for your order, on one hand the prices are set by the brands and distributors, and we retailers have little freedom on these prices outside of sale periods. Secondly, it was clearly indicated that it was a set of three fins in the description, plus one of the additional photos clearly showed the three fins in one view.
Well aware that this is not what you expected, a return is always possible for a refund.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
Fast and quality shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2017
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2017
Easy order on the site, delivery faster than expected (the package arrived before the email notifying me that it was arriving!)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Well-made site, easy to find what you're looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
Fast and impeccable delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2017
I had to drive 30 kilometers on mountain roads after work to pick up my package because the delivery person was too lazy to do their job. But it still cost me about 10 euros in shipping fees while most other sportswear sites of this kind are free and deliver to home!! So you can thank TNT and that thanks to their lazy delivery people you just lost at least 2 customers and I will not recommend your services.
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Response from HawaiiSurf
Hello,
We are sorry to read your review, the delivery of your package was reported to TNT on the day the notice was deposited but we have not received any feedback until now.
We will refund you the shipping cost of your order as it does not correspond at all to the quality for which you and we were charged.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2017
Surfing, rollers, etc. This is not at all my universe, but I retain an impression of seriousness and professionalism. I will think about recommending this store to a third party more in line with your offer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2017
I had a 10€ discount code that I registered during payment but it was not validated when I contacted customer service, I was told I would be called back, I'm still waiting and otherwise they would deduct it from the next purchase. So upon arrival, it's always the customer who suffers. Personally, I will not recommend your site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2017
No one to answer my questions. Romain very very light.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2017
I'm waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2017
too bad the shipping costs are so high
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2017
The delivery by TNT is deplorable! We made a change of delivery (to a relay point instead of the home address); the package was indicated as delivered since Wednesday morning, it was still not present at the relay point Thursday afternoon! Following a call to TNT this morning, the package reappeared at the relay point! What a shock when upon receiving the package the box was completely open and the bag containing the purchased items was the same!!!! Unacceptable to pay for a service and not be sure to have your package intact!!!
No worries regarding the hawaiisurf site itself
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Response from HawaiiSurf
Hello,
Indeed this is unacceptable, were all the items present and in good condition?
I will proceed with the refund of your shipping costs.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2017
Fast and protected deliveries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
Be careful with TNT, the home delivery service is charged but not on time. I was a bit angry this morning when I received their text saying I was absent while I was at home.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2017
The size does not match and I did not see that we could not return the product.
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Response from HawaiiSurf
Hello,
If the size of the item does not match, you can definitely return it for an exchange, credit (within 100 days) or refund (within 14 days after receipt). It has never been otherwise. Where did you read that returns were prohibited?
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2017
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2017
Very good communication (order tracking + delivery)
Perfect
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2017
Nothing to report, however the parcel relay I chose should be excluded. I was looked down upon because I was a woman, I really didn't appreciate it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2017
Fast shipping, too bad the shipping costs can't be lower especially when ordering just a t-shirt that weighs nothing!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2017
First and last time I order from this site. How can you lose my package without even sending it? Lack of professionalism. SITE TO AVOID!
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Response from HawaiiSurf
Hello,
We are sorry for your order, you simply ordered a successful item at the end of the season. It has probably been stolen resulting in a stock error. An error that can happen on all e-commerce sites.
Best regards
Romain
HAWAIISURF
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