HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
fast, good. However, I would appreciate it if my name and first name were not written carelessly... thank you
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Response from HawaiiSurf
Hello Sir,
Your customer account was created by you, if there is a mistake in your name or address it must certainly be a typo. We use the data you provide us for delivery, which is why it is important to proofread carefully.
However, if we notice a significant error, we will contact you to verify the accuracy of the account data because our goal is for you to receive your products on time.
The typo in your first name has been corrected, certainly by you.
We remain at your disposal.
Best regards
Kevin
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
Interesting
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2017
Good, deadline respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2017
good product I recommend it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2017
I chose home delivery, and TNT (the delivery person) directly dropped the package at a relay point without coming to my home...
I therefore paid for a service that was not performed!! and I had to go pick up my package at the relay point!!
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Response from HawaiiSurf
Hello,
I apologize for your delivery, after discussing with you on the phone I reported the issue to TNT, and processed a refund of the shipping costs for your order.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
The store's anti-theft device was forgotten on the pants, a bit tricky to remove without damaging anything but phew I managed, fast shipping correct packaging
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Response from HawaiiSurf
Hello Sir,
Please excuse us for this oversight on the part of our preparation teams. In the event that you cannot deactivate the anti-theft device you can return the package to us at our expense* so that we can rectify this error.
* up to 10€ unless agreed with the shipping team.
Best regards
Kevin
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
Fast and efficient. No issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
Despite a problem with the confirmation of my order, I remain very satisfied. Indeed, customer service acted quickly and efficiently. I therefore received my order which I am very satisfied with. Site to recommend.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2017
Easy, well stocked, experienced
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2017
As always, very quick to process orders
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2017
Good, but shipping costs a bit too high for the size and delay of the package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/01/2017
Product received in a ball without packaging in the box
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Response from HawaiiSurf
Hello Sir, We apologize for the poor handling of your order. Did you receive both orders in the same condition? The cardboard box is the packaging. We take your comment into account and will remedy this situation. Best regards, Kevin, HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2017
Order ok
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2017
Complete site and attractive prices.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2017
After numerous orders, very disappointed this time, a pair of shoes: after a very quick delivery (which I rightly commend) I find myself with only one shoe in the box. No apology from the person in the store either on the phone or upon receiving the second shoe, as if it were normal... a simple check before sending or an apology from the store was deserved.
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Response from HawaiiSurf
Hello,
We apologize for the receipt of an order with a missing shoe, we did our best to ensure that the second shoe reaches you as quickly as possible but after the first weekend of sales it is possible that the online reception was expedited as the advisors were handling multiple cases during this busy period.
Hoping that the pair has been completed and is suitable.
Best regards,
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
Fast delivery 1 day! :)
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
Cool
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
disappointing
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Response from HawaiiSurf
Hello,
Please excuse us for your order, unfortunately we are not immune to breakage or theft, which is harder to avoid during this holiday/sale period when there is more traffic in stores.
My colleagues informed you as soon as the missing pair was detected and confirmed after searches by our preparers.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
Horrible order packaging
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Response from HawaiiSurf
Hello,
What was the issue with your packaging?
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
A stock error gave me a scare between my online order and my delivery, but they managed to make up for it.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2017
Always super fast regarding shipping, it's a pleasure! I would have given 5 stars if the board I received hadn't been a bit damaged at the tail, + some scratches here and there, I think it must have been tried... but well, - 20% on the product, this may explain that!;)
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Important choice of items with really good brands and products. A bit expensive. The choice of free delivery points is a bit limited.
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Response from HawaiiSurf
Hello Sir, Thank you for your comment. As for the price, we simply respect the recommended retail prices and try to remain competitive with good deals all year round. As for the choice of parcel collection points around you, it all depends on your region and the period, in remote areas or during holidays the number of collection points decreases. We chose this transport company for its collection points but also for the speed of delivery varying from less than 24h to 48h during the week. Best regards, Kevin HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2017
Unfortunately, my order was forgotten and I had to go pick it up at the store in an emergency... bad luck! It's really a shame...
However, the staff immediately recognized their mistake, apologized, and tried to make amends, that's what I will remember. To err is human :-)
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Response from HawaiiSurf
Hello,
We apologize for your order, glad you were nonetheless satisfied with the welcome in the store,
Thank you for your feedback.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2017
I love this site
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2017
No issues during and after the order. Serious and efficient contacts. Very fast delivery and item in perfect condition. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2016
Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
Cool but expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2016
VERY GOOD no delivery problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
Good. But difficult to have it delivered to someone else for a gift (name change of the recipient bug...)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2016
Order not received within the indicated time. No gift to offer for Christmas.
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Response from HawaiiSurf
Hello,
We apologize for your order, only delivery for Christmas was guaranteed until 20/12. Your order was prepared and handed over to the carrier on 22/12, the date of the order. But with the Christmas rush, it could not be delivered within 24 hours to the pickup point but was handed over to the pickup point the next working day, Monday 26/12.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2016
A wide choice of products and free and fast delivery. Great!
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2016
Good but I had to pay for the return of a package that didn't fit and I didn't find that great. Moreover, on the new skates I received after the exchange, there was a manufacturing defect that I had to fix myself to avoid paying 16€ for a return package.
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Response from HawaiiSurf
Hello miss,
It seems that you ordered the wrong size since the next day you ordered the same product but in a larger size. If you make a mistake in size, it is normal for the return to be at your expense as we do not have agreements with carriers for free returns.
The first order benefited from free shipping because the minimum amount for this offer was reached, however the second order was not high enough so you had to pay the shipping costs.
You can contact us before placing an order to ask for advice and check that the size you ordered will fit you to avoid making a return and incurring extra costs. The store team is at your disposal by phone, email, and mail.
Best regards
Kevin
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Interesting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Great site! Respect for deadlines and product safety
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
Easy, Fast, efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2016
Good site, clear and explicit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
Delivery as expected and interesting price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
very good easy site
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