HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
I have ordered several times on the site, usually it's clean but this time I am very disappointed with the quality of the packaging. The box was just made for the size of a board (and it contained a board + a grip + 2 independent hollow trucks) so the grip was severely bent on the edges under the board, so once out of the box it is unusable, straight to the trash, the trucks pressed against the board left nice marks on the front of the board, very disappointed this time, not sure to order from you again.
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Response from HawaiiSurf
Hello, I would like to apologize for the problem encountered. In order to find a solution together, I have contacted you directly on your Hawaiisurf account. Rest assured, I have reported the issue to the relevant department so that it does not happen again. While waiting for your response, I wish you a pleasant day. See you soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
****
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Response from HawaiiSurf
Hello, Thank you for your feedback, we are delighted that your order suits you. Your opinion is precious to us to improve and satisfy you 100% next time. See you soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2022
The navigation was perfect.
Your service contacted me because a product was no longer available. My order was supposed to ship. Looking at my account, I contacted your services after a week because my order was still in your warehouses. After that, there was no problem, we just got used to being delivered super quickly with a compensation gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2022
Everything was perfect: delivery, packaging, ordered products. Thank you
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Response from HawaiiSurf
Hello, We are delighted that our service suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2022
Order arrived on time
Just one small error on a setting case ordered and received a blocking one otherwise very good
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Response from HawaiiSurf
Hello, In case of an error do not hesitate to contact our customer service they will strive to respond to your request. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2022
Efficiency and authenticity
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your bag. Have a nice day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
Great variety of choices
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Response from HawaiiSurf
Hello Sir, Thank you for sharing your experience on our site. Our purchasing team does its best to offer you the best items on the market at the best price. Have a very good day. See you soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2022
Fast delivery, product meets my expectations
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Response from HawaiiSurf
Hello, We are delighted that your wetsuit suits you. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/08/2022
1 item was missing from my order and the packaging was already half open upon arrival.
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Response from HawaiiSurf
Hello Sir, I am sincerely sorry for the state in which you received your package. In order to handle your complaint, I have sent you a message on your Hawaiisurf account to find a solution together. While waiting for your response, I wish you a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2022
Good
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Response from HawaiiSurf
Hello Sir, Thank you for your order and I hope the purchased product met your expectations. Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Despite a technical problem on the site, I was able to place my order because the sales service was responsive and contacted me back. The order was taken directly by phone in 5 minutes.
And it arrived very quickly.
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Response from HawaiiSurf
Hello Madam, I am sorry for the anomaly encountered on our site at the time of your order. Have a pleasant day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2022
Bad experience
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Response from HawaiiSurf
Good morning, sir, After the return of your order, you had requested an exchange. However, due to human error, a refund was processed and I am very sorry. We have done everything necessary to ensure you receive the original price. Your order will be prepared and shipped as soon as possible. I apologize again for the problem and wish you a good end of the day and a very good weekend. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2022
Reference shop with a multitude of good products
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a good evening. See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
Perfect product, but delivery slightly longer than expected
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Response from HawaiiSurf
Hello, I am sorry for the slight delay in the delivery of your order. Our carriers are doing everything possible to ensure that your orders are delivered to you as quickly as possible. Unfortunately, delays can happen. I hope you liked your order. Have a very nice evening. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Impeccable service
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a good evening. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
We ordered via click and collect at a Hawaiisurf store in Saint Jean de Luz. The post office informs us that the package could not be delivered because they could not find the address, whereas we never requested a Colissimo. We had to request to be delivered again but we did not know the postal code... A nightmare without a name after managing to call the post office after 35 minutes to finally be delivered to a relay point 20m from the shop in click and collect.
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Response from HawaiiSurf
Hello, First of all, I thank you for your order and I apologize for the delivery issue encountered. Colissimo is the carrier used when you select the free delivery in Click & Collect to deliver to the chosen store. For your next order, do not hesitate to contact us, our team will be happy to assist you. I wish you a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2022
Fast deliveries but the item was damaged in two places...
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Response from HawaiiSurf
Hello Auriane, We are sorry for this inconvenience, we will pass this information to our logistics service. We invite you to contact our customer service who will find a solution to this delivery incident. I wish you a pleasant day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
I have been a customer at Hawaiisurf for a long time.
Good service and friendly team.
The period is complicated however there is a lack of stock in the store.
Good continuation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2022
A message about the arrival of the package at the pickup point would be welcome but other than that, great!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I have not received my order
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Response from HawaiiSurf
Hello, We have received your email regarding a delivery issue. We have sent you a sworn statement of non-delivery to fill out so that we can initiate the complaint procedure with GLS. To date, we are still waiting for this completed and signed form from you. As soon as we receive it, we will start the procedure. The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2022
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast shipping, shoes as described and well packaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2022
I am not at all satisfied. When I opened the package, I realized that you had made a mistake with the items I ordered. I therefore returned the item to recover the one I ordered. To date, still no news after 15 days, and moreover I had ordered for a birthday that has already well passed. I find this not very serious
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Response from HawaiiSurf
Hello, An error did indeed occur during the preparation of your order. As soon as we became aware of the problem, we organized a return of the merchandise and proceeded with the refund. To compensate you for this issue, we have sent you a promo code to waive shipping fees on a future order. We hope these solutions were satisfactory for you. The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Hello,
Product conforming despite the discontinuation of my material (speed laser... at least 25 years)... and arrived on time... perfect.
The only downside (big downside still) is the price of delivery which I find completely outrageous. To reduce it, I went to the store, but the necessary items were only available online... really very very unfortunate.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2022
I had requested to pay in installments and it didn't really happen, I was disappointed because it left me overdrawn on my bank account and I had to pay fees.
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Response from HawaiiSurf
Hello, We are sorry for this inconvenience, you made a classic PayPal payment. We do not interfere with your choice of payment method. We invite you to contact the payment provider to find a solution to this problem. The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Nothing to report, delivery time respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
Very satisfied. My grandson too
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2021
nothing to add
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Arrived on time, top notch, too bad there were no little extras like stickers ;)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2022
I am satisfied with the received material, with the welcome in the store. However, I am not at all satisfied with the service provided by the site. The delivery was more than poor, lost packages. I requested compensation in return but never received a response!
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Response from HawaiiSurf
Hello Pierre Alexandre,
We are sorry that you were disappointed by the experience on our website. Your package was lost by the carrier; however, we reacted immediately to resend you a skateboard via express delivery. If you were not satisfied with our service, we invite you to get back to us so that we can find a satisfactory solution.
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2022
Very good skate arrived in good condition, good to start skating. Just need to tighten the trucks and wheels.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Very good for delivery, I have been waiting for news of my returned package for exchange and refund of items for a few days!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
Impeccable order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/01/2022
Nothing went well but knowing the brand since I was a child and given that I got nice stickers I remain kind... but nothing went well, due to a stock error I spent 3 weeks resolving the issue with them before receiving everything I ordered... but the customer service, although very slow and not reactive (weak), accompanied me without causing me harm. I would have liked a more involved customer service nonetheless especially for a large order like mine.
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Response from HawaiiSurf
Hello,
We are sorry that your experience was negative. We take note of your comments which will help us improve our customer service.
The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/01/2022
Very disappointed with the carrier!
I had to check with several neighbors to find my package which arrived opened and tested!
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Response from HawaiiSurf
Hello,
We are sorry for this inconvenience. That is why we offer our customers different carriers. Our customer service has done its best to help you find the package.
We hope that the experience on our website was not disappointing.
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
Package poorly wrapped, the grip rubbed against the board, I am disappointed by the lack of professionalism of your company.
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Response from HawaiiSurf
Hello,
We are sorry for the inconvenience caused, an error occurred during the preparation of your order. You can contact our customer service for a goodwill gesture. We hope this solution will compensate for your inconvenience.
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Board width changed, thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Thank you
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