HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Clothing sizes should be compared to actual sizes or body types
Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2021
Very good site I would recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Actually, I sent the same request, on Instagram and by email. And I did not receive the same response. Being a novice since it was a skateboard for my grandson. So I don't know if I made the right choice. But the board is of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Quite practical for finding an item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Responsive site, order received in 5 days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Order received 2 days after purchase as agreed. Great! Only negative point, the delivery person didn't give me time to check the package, he ran away.... GLS should choose your delivery people better, he never warned me, very unpleasant and unprofessional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Ultra fast delivery.
Good choice of products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
Product as described, fast delivery, no over-packaging
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
Board damaged during delivery and a real obstacle course to get reimbursed. Always up to you to do the steps = 1 month.
Board not protected in the box, no possible tracking for the delivery of the board, delivery company: does not notify you when it passes and does not leave a message.
Conclusion: AVOID and buy in a surf shop:
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Response from HawaiiSurf
Hello,
We are sorry that your board arrived damaged, the boards are shipped via a specialized carrier hence the tracking unavailable in your space, however, with a simple email or call, we can give you the status of the transport.
As for the refund, you contacted us on April 12, the refund request was made on April 12 at 4:50 PM. The bank refund takes a maximum of 5 working days to be effective.
We are sorry that you consider this as an obstacle course and we will make sure to improve in the future.
Thank you for your understanding and have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Easy to access, everything is clear I placed my order in 3 minutes
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2021
5 days after placing my order I was informed that the product was out of stock... Very disappointed!
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Response from HawaiiSurf
Hello,
Unfortunately, it sometimes happens that an error slips into our stock and that the ordered product is not available. These occurrences are very rare and we always try to find a solution with our suppliers so as not to disappoint our customers, hence the delay in notifying you. You can send us an email at [email protected] so that we can find a solution together.
The HawaiiSurf team wishes you a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2021
This is not the right order
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Response from HawaiiSurf
Hello, as discussed on the phone with you, this is an error on your part and you are satisfied with your order. Could you please correct your rating? Thank you! We remain at your disposal!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
Friendly welcome, advice. Lack of choice due to small space probably.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2021
After 10 days of waiting, I had to call to be told that my order (which I had paid for) was out of stock, and that I would be refunded.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Easy and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Very well, delighted with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Purchase in the Paris 14 store. Very good advice from the seller. Expert in his field. Very pleasant.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2021
1st order received in 24h, Roller too small, so new order, Still not received, It's been 1 month!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2021
The board received does not match the photo on your site!
1)-The nose of the board is different!
2)- the number of layers in red is not there!
3) too little technical information in the description for this longboard.
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Response from HawaiiSurf
Hello, we take your feedback into account and we remain at your disposal for any additional requests.
The Hawaiisurf team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2021
I contacted you 2 times for the moment without a response for a cap received that is not the cap ordered
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Response from HawaiiSurf
Hello, It seems that you received a product that did not match what was ordered. We have taken the necessary steps and refunded you for the product in question even before receiving the return. We are sorry that the processing took longer than expected. Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
The size of the received product does not match the size of the ordered product... delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Payment refused, I reordered. Very good products that meet my expectations, excellent packaging and transport, I take away one star because I notice that customer attention could be better. I am confident for a next order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Excellent delivery within the announced deadlines and corresponding order, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Delivery times respected (48h), board intact, despite no protection in the box ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/01/2021
I received the board with a paint chip, I was told I would be refunded 10% and receive a 10% discount voucher for the next order. I received the 10% refund but never the discount voucher. Moreover, I did not find the paint chip in the packaging which means that the board was already packaged and sent damaged. In short, I am disappointed...
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Response from HawaiiSurf
Hello,
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/03/2021
Easy to place an order, prices are interesting but my credit card payment was refused, I called several times and sent an email and still no response. I am very disappointed!
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Response from HawaiiSurf
Hello, Indeed, your payment was refused. We therefore invited you to reorder via another credit card or another payment method like ONEY or PAYPAL. We hope you managed to place an order. However, do not hesitate to contact us again by email or phone during opening hours. Thank you, Best regards, The Hawaiisurf team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
No.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
waiting for delivery on date
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
jacket ordered on a Saturday, on Wednesday I send a message no response so on Friday still having received nothing I contact customer service who tells me they left a message on my mobile, message never received because the number was wrong but well in my customer account !!!!
stock error they did not have the ordered jacket
it would have been nice to send me an email to tell me, because in the meantime I bought the matching pants so conclusion wasted time and pants on my hands
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Response from HawaiiSurf
Hello, the voicemail was indeed left on Thursday at 10:04 AM by our customer service. We apologize for the incorrect number collected. This product was indeed in stock error, so we offered you an exchange or refund and your refund is now effective.
Thank you for your interest,
We remain at your disposal for any questions.
Best regards,
The HawaiiSurf team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
package never delivered, very disappointed by the lack of communication from Hawaii Surf.
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Response from HawaiiSurf
Hello, we have sent you a sworn statement of non-receipt of the package. Indeed, a dispute has been opened with GLS and we are asking them to get back to you quickly regarding this lost package. Thank you,
Best regards,
The HawaiiSurf team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Easy to order, I hope to be satisfied with the skateboard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Fast and careful shipping.
Product conforms to the description.
Interesting price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2020
Everything was perfect, however the color of the skateboard was not the right one, which is not very important.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Package received on time and perfectly matching good quality, ps: small error on some nuts in accessories nothing serious in the process of resolution thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2021
The return policy is very poor and unacceptable to today's standards. I had to wait more than 5 months to get my refund. I'm never ordering again at HawaiiSurf because of bad customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2020
The surf ordered at the beginning of December was supposed to arrive for Christmas, it is January 4th and still no surf in sight!!!!! When selling a product, have the courage TO ANNOUNCE THE DELAYS!!!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
1st order canceled after 1 month by hawaiisurf. After various surprises. I am still waiting for the refund for this one... 2nd order ok but minimal packaging... 1 simple box for a board. After several emails, no response for the refund. In short... I was planning to make several purchases, it's not looking good.
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Response from HawaiiSurf
Hello, We acknowledge your review. We tried to reach you by phone. The refund for your order was made on 30/12. We remain at your disposal for any questions and apologize for the delivery delay during this holiday period. Thank you, Best regards, The HawaiiSurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
I struggled to find how to refine my order with the size of the rollers. It's a gift and it's not easy to take the risk of getting it wrong...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Very dissatisfied
Impossible to order online
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Response from HawaiiSurf
Hello,
Indeed, we had a computer bug during that day, several products could not be added to the cart, the issue was resolved within 24 hours. You can now reorder the product of your choice.
Thank you,
Best regards,
The HawaiiSurf team
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