Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 21/04/2019 à 19h17 following a purchase from 19/04/2019

passionate and not pushing for overconsumption, I support

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Acheteur Vérifié

Published on 20/04/2019 à 22h26 following a purchase from 15/04/2019

Very good site and order received on time but small downside, my shoe box is in poor condition.
I highly recommend ordering on this site nonetheless.

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Acheteur Vérifié

Published on 20/04/2019 à 14h18 following a purchase from 17/04/2019

Error on my part when choosing the delivery location and immediate responsiveness to change the delivery point via the site. Thank you!

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Acheteur Vérifié

Published on 20/04/2019 à 13h20 following a purchase from 18/04/2019

Very good, fast and serious, Chronopost a little less... but well, let's be clear, like every carrier, it's not the company we buy from, it's just a transporter, who do their job moderately well. Long live hawaiisurf

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Acheteur Vérifié

Published on 20/04/2019 à 13h05 following a purchase from 13/04/2019

It says delivery 24-48h, everything was in stock. I chose this site for the delivery time but the promises were not kept. Ordered on Friday and received the following Friday because I called to find out where my order was. Otherwise, I wouldn't have received it yet. Very disappointed with the service. I won't come back

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Response from HawaiiSurf Published on 08/05/2019

Hello, you placed your order on Saturday at 10:15 PM, we are closed on Sundays and Mondays, your order was processed on Tuesday, your order was shipped on Thursday, you received it on Friday, our announced deadline is 24/48h, it's a deadline that starts at the time of shipping, so indeed we had a slight delay but not a week as you indicate in your review, you received your package in less than 72h, which is not the same at all, you will agree.
After the weekend we have a lot of orders to process, we are a small shop with few staff and sometimes there can be a slight delay, you received your order on Friday instead of Thursday, I don't think that deserves a 1/5 but that's your feeling, we take it into account and apologize for this exceeded delay.
Have a good day

Acheteur Vérifié

Published on 20/04/2019 à 12h51 following a purchase from 18/04/2019

fast, efficient, friendly

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Acheteur Vérifié

Published on 19/04/2019 à 23h25 following a purchase from 17/04/2019

very good

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Acheteur Vérifié

Published on 19/04/2019 à 13h30 following a purchase from 16/04/2019

Fast delivery and product as described!

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Acheteur Vérifié

Published on 18/04/2019 à 18h54 following a purchase from 13/04/2019

Serious and efficient site. Fast delivery and product as shown in the photo. I highly recommend this site.

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Acheteur Vérifié

Published on 18/04/2019 à 18h41 following a purchase from 04/04/2019

Product conforms to my order, delivery assured on time and very good welcome at the store for having passed by.

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Acheteur Vérifié

Published on 18/04/2019 à 18h15 following a purchase from 14/04/2019

Package received quickly, no problem

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Acheteur Vérifié

Published on 18/04/2019 à 17h29 following a purchase from 15/04/2019

Good products and a fast and efficient delivery service

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Acheteur Vérifié

Published on 18/04/2019 à 15h36 following a purchase from 14/04/2019

Good reception

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Acheteur Vérifié

Published on 18/04/2019 à 15h21 following a purchase from 15/04/2019

Reliable and fast

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Acheteur Vérifié

Published on 18/04/2019 à 14h35 following a purchase from 15/04/2019

Speed and efficiency

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Acheteur Vérifié

Published on 18/04/2019 à 14h09 following a purchase from 15/04/2019

Order shipped and delivered in less than 2 days... Nothing to complain about

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Acheteur Vérifié

Published on 18/04/2019 à 13h41 following a purchase from 15/04/2019

Good

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Acheteur Vérifié

Published on 18/04/2019 à 13h30 following a purchase from 16/04/2019

Professional and very good advice in the store. Available sellers and good stock.
The site, on the other hand, is like all other e-commerce sites, nothing fantastic.

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Acheteur Vérifié

Published on 18/04/2019 à 13h29 following a purchase from 12/04/2019

Impeccable!

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Acheteur Vérifié

Published on 18/04/2019 à 13h24 following a purchase from 13/04/2019

nickel

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Acheteur Vérifié

Published on 18/04/2019 à 12h48 following a purchase from 16/04/2019

Order received very quickly!

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Acheteur Vérifié

Published on 17/04/2019 à 19h21 following a purchase from 12/04/2019

Great

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Acheteur Vérifié

Published on 17/04/2019 à 11h23 following a purchase from 11/04/2019

very fast and well packaged

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Acheteur Vérifié

Published on 16/04/2019 à 11h08 following a purchase from 13/04/2019

In-store purchase: Attentive sellers, ask good questions about the practice and level of the customer. They know their products. Very nice physical store.
Highly recommended

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Acheteur Vérifié

Published on 16/04/2019 à 11h05 following a purchase from 09/04/2019

I did not receive my order

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Acheteur Vérifié

Published on 15/04/2019 à 17h54 following a purchase from 11/04/2019

I went directly to the store to try the skates, and I was right :)
The sellers are great and give good advice!
I recommend

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Acheteur Vérifié

Published on 15/04/2019 à 15h24 following a purchase from 11/04/2019

Very professional staff who give valuable advice.

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Acheteur Vérifié

Published on 15/04/2019 à 12h50 following a purchase from 13/04/2019

Always a great team and good advice.
The seller took the time needed despite our hesitations and guided us towards a very satisfactory technical solution.

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Acheteur Vérifié

Published on 14/04/2019 à 23h13 following a purchase from 11/04/2019

The service is impeccable
Fast delivery and thus double joy for the ride

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Acheteur Vérifié

Published on 14/04/2019 à 22h54 following a purchase from 10/04/2019

Very effective...in 2 days, I received my package in accordance with my order...

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Acheteur Vérifié

Published on 14/04/2019 à 22h20 following a purchase from 10/04/2019

Effective, fast and simple

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Acheteur Vérifié

Published on 14/04/2019 à 22h17 following a purchase from 09/04/2019

No problem, product as described and fast delivery

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Acheteur Vérifié

Published on 14/04/2019 à 20h04 following a purchase from 04/04/2019

The site is quite complete, too bad there are very few reviews from customers to get an idea. But overall, the site is quite intuitive, and you can easily find what you're looking for. However, there are some bugs, for example, searching for a 110 mm LED wheel is a bit complicated since the 110 mm criterion does not appear in the search criteria list. Also, to find roller bearings online, you have to check other skates like the quad roller, even if the bearings are quite universal.

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Acheteur Vérifié

Published on 14/04/2019 à 17h53 following a purchase from 06/04/2019

ROLLERS ORDERED ON SATURDAY, SHIPPED ON TUESDAY AND ARRIVED AT DESTINATION ON WEDNESDAY MORNING: NICKEL, I THINK WE CAN'T DO BETTER!

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Acheteur Vérifié

Published on 13/04/2019 à 22h33 following a purchase from 07/04/2019

Excellent service

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Acheteur Vérifié

Published on 13/04/2019 à 21h51 following a purchase from 07/04/2019

Fast shipping and good promo
Thank you

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Acheteur Vérifié

Published on 13/04/2019 à 21h48 following a purchase from 07/04/2019

Top !!!
It waxes !!!

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Acheteur Vérifié

Published on 13/04/2019 à 21h29 following a purchase from 07/04/2019

Serious, fast

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Acheteur Vérifié

Published on 13/04/2019 à 13h23 following a purchase from 25/03/2019

Order received quickly within the expected time.

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Acheteur Vérifié

Published on 12/04/2019 à 17h41 following a purchase from 07/04/2019

Fast delivery. satisfaction on an order.

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