Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

Reset filters

Acheteur Vérifié

Published on 01/07/2018 à 09h56 following a purchase from 27/06/2018

Great. I received a text + an email to confirm the order. I was able to track the delivery status. And I received the order even before being charged. That's really nice. The delivery to the pickup point was more than fast, I received the order the next day. Awesome!

Translated reviews

Acheteur Vérifié

Published on 30/06/2018 à 23h57 following a purchase from 26/06/2018

Order shipped immediately and received within the announced deadlines. Wide choice of brands and original products. I highly recommend.

Translated reviews

Acheteur Vérifié

Published on 30/06/2018 à 15h41 following a purchase from 24/06/2018

Good price, fast logistics in the Paris region, and good after-sales service!

Translated reviews

Acheteur Vérifié

Published on 29/06/2018 à 21h50 following a purchase from 25/06/2018

Very fast delivery.

Translated reviews

Acheteur Vérifié

Published on 29/06/2018 à 10h14 following a purchase from 24/06/2018

ordered Monday, delivered by TNT Wednesday. Exactly as planned. Thank you HawaiiSurf!

Translated reviews

Acheteur Vérifié

Published on 29/06/2018 à 07h21 following a purchase from 23/06/2018

perfect

Translated reviews

Acheteur Vérifié

Published on 29/06/2018 à 01h23 following a purchase from 24/06/2018

Excellent site, I love it

Translated reviews

Acheteur Vérifié

Published on 28/06/2018 à 21h53 following a purchase from 11/06/2018

Kudos to the whole team! World champions, guys! You fully deserve your place on the podium of the best online sales sites.

Translated reviews

Acheteur Vérifié

Published on 28/06/2018 à 19h58 following a purchase from 24/06/2018

Never had a problem with orders at HawaiiSurf. And received it ahead of time!

Translated reviews

Acheteur Vérifié

Published on 28/06/2018 à 11h42 following a purchase from 22/06/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 27/06/2018 à 21h17 following a purchase from 20/06/2018

great

Translated reviews

Acheteur Vérifié

Published on 27/06/2018 à 20h55 following a purchase from 22/06/2018

Difficulty in reaching the online purchasing service. Good ability to adapt to DPD Exapaq delivery issues. Received the package in good condition, size SM packaging but size XS fins even though SM was ordered. Product not compliant with the order. Before the start of a season, it puts the lifeguard in difficulty with equipment of the wrong size... to be continued!

Translated reviews

Acheteur Vérifié

Published on 27/06/2018 à 13h15 following a purchase from 21/06/2018

Perfect order tracking. Fast shipping. Product compliant.

Translated reviews

Acheteur Vérifié

Published on 27/06/2018 à 12h26 following a purchase from 21/06/2018

Impeccable

Translated reviews

Acheteur Vérifié

Published on 26/06/2018 à 23h05 following a purchase from 03/06/2018

delivered just in time thank you Hawaii surf

Translated reviews

Acheteur Vérifié

Published on 26/06/2018 à 09h26 following a purchase from 22/06/2018

Always impeccable at Hawaii

Translated reviews

Acheteur Vérifié

Published on 25/06/2018 à 23h07 following a purchase from 20/06/2018

Very good

Translated reviews

Acheteur Vérifié

Published on 25/06/2018 à 10h18 following a purchase from 21/06/2018

Order received in record time as always. Ordered items conform. I recommend this site.

Translated reviews

Acheteur Vérifié

Published on 24/06/2018 à 19h36 following a purchase from 16/06/2018

Everything great

Translated reviews

Acheteur Vérifié

Published on 24/06/2018 à 18h46 following a purchase from 20/06/2018

Super efficient

Translated reviews

Acheteur Vérifié

Published on 24/06/2018 à 16h07 following a purchase from 16/06/2018

Perfect.

Translated reviews

Acheteur Vérifié

Published on 24/06/2018 à 15h13 following a purchase from 20/06/2018

good promotion, express delivery..well done.

Translated reviews

Acheteur Vérifié

Published on 24/06/2018 à 10h04 following a purchase from 19/06/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 23/06/2018 à 21h49 following a purchase from 19/06/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 23/06/2018 à 18h04 following a purchase from 19/06/2018

Super advice on the phone and fast delivery

Translated reviews

Acheteur Vérifié

Published on 23/06/2018 à 15h28 following a purchase from 18/06/2018

Interesting price, order shipped and received very very quickly, friendly and competent sellers, perfect!

Translated reviews

Acheteur Vérifié

Published on 22/06/2018 à 21h01 following a purchase from 18/06/2018

speed, efficiency, respect for commitments

Translated reviews

Acheteur Vérifié

Published on 22/06/2018 à 19h16 following a purchase from 17/06/2018

perfect I highly recommend very happy

Translated reviews

Acheteur Vérifié

Published on 22/06/2018 à 16h46 following a purchase from 18/06/2018

Accommodating, commercial, and professional, I appreciated the responsiveness regarding the issue with my order. Thank you to my mysterious contact. Good sliding to all the team of HAWAII & SURF

Translated reviews

Acheteur Vérifié

Published on 22/06/2018 à 09h52 following a purchase from 16/06/2018

This is the second time I buy from hawaiisurf, and I am not at all disappointed ^^ The package arrived very quickly, and very well packed.

Translated reviews

Acheteur Vérifié

Published on 21/06/2018 à 15h45 following a purchase from 17/06/2018

Fast, and perfect!

Translated reviews

Acheteur Vérifié

Published on 21/06/2018 à 14h50 following a purchase from 02/06/2018

Product conforms to what was announced and well packaged.

Translated reviews

Acheteur Vérifié

Published on 21/06/2018 à 13h18 following a purchase from 16/06/2018

Fast delivery without issues

Translated reviews

Acheteur Vérifié

Published on 21/06/2018 à 11h38 following a purchase from 16/06/2018

completely conform, fast shipping

Translated reviews

Acheteur Vérifié

Published on 20/06/2018 à 15h06 following a purchase from 11/06/2018

Fast and careful shipping.

Translated reviews

Acheteur Vérifié

Published on 20/06/2018 à 15h04 following a purchase from 15/06/2018

A fast and careful shipment.

Translated reviews

Acheteur Vérifié

Published on 20/06/2018 à 12h32 following a purchase from 16/06/2018

Excellent !!

Translated reviews

Acheteur Vérifié

Published on 20/06/2018 à 09h13 following a purchase from 15/06/2018

Very good price, good service, fast shipping! Perfect!

Translated reviews

Acheteur Vérifié

Published on 19/06/2018 à 16h18 following a purchase from 15/06/2018

Carton opened on one side and torn on the other end.

Translated reviews

Response from HawaiiSurf Published on 19/06/2018

Hello,
We apologize for the condition of the package upon receipt. Was the board damaged? We find it a bit dry that the handling of the order, shipping, and delivery in less than 24 hours by our services (5 PM from the order to availability in the relay) is overshadowed by damage to the packaging carton, especially if the board shows no damage.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 19/06/2018 à 10h46 following a purchase from 15/06/2018

Perfect, as always!

Translated reviews